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This reservation was due to a change in the itinerary, so I needed to add a few extra days. When I asked the staff at the reception desk, they also helped me directly check out the room usage time. No need to check out and check in. The geographical location is actually very convenient. If you have a car, you can park here without any worries. It is worth staying. 

My time here was really enjoyable. I was made to feel welcome from when I first walked through the door. The staff are extremely friendly, polite and helpful. I would also highly recommend the food, they have a wide variety of different choice from the menu. I tried many different things over my week stay and was all extremely tasty. Would recommend anyone to use the hotel for business or pleasure.

We spent New Years Eve and have to say, it was a brilliant way to bring in 2024. Our rooms were lovely. They were clean, and beautifully presented. When we arrived at the Blazers Suite for our Carvery Dinner, the staff had prepared a table really close by, as I had mentioned when booking that a member of my party was a bit unsteady on her feet. The receptionist said there would be somebody ready to help her to carry her hot meal, and there was a lovely member of staff at the back of the queue, who was more than happy to assist with choosing and carrying the plate to the table. The food was delicious. I particularly enjoyed the salmon and prawn starter, wrapped in the lightest pastry. The DJ was good, and the dance floor was packed all night. At midnight there was a rousing chorus of Auld Lang Syne. Only one little quibble, to knock a star off. I checked breakfast and check out times with the receptionist when we checked in. I had previously rang to check this information and was told breakfast 8-10am and check out 10.30am. I thought it worth another ask, as in previous hotels these were later, but the times were confirmed as above. I was surprised, therefore, to overhear the same receptionist mentioning a late check out to another guest as we were checking out. I queried this, and she confirmed both breakfast and check out were later, it being New Years Day. She said she had not been told about the change early enough, and apologised. After such an enjoyable evening, and a lovely breakfast, I was not in the mood to complain. However, the added half hour for breakfast and checkout would have meant we could spend a bit more time with my family, who had travelled from the Wirral to celebrate with us.

We booked here for our wedding day and we had the best day ever from start to finish. The staff are amazing and did everything they could to make our day special and kept all the guests happy. The food was amazing and everyone complimented it and couldn't believe how nice it was. I stayed in the bridal suit the night before and it is lovely and we had the honeymoon suit and both rooms are filled with everything you need. The breakfast was really nice with lots of choices. I would highly recommend this venue.

After an exceptional stay at the Wigan Holiday Inn Express on September 20th, 2024, I didn’t expect such a stark contrast in service at another location within the same hotel group the very next day (September 21st, 2024). This time, we experienced a completely different attitude at the front desk—rudeness and dismissiveness. Despite multiple requests for assistance, such as having my room closer to my friend’s, an hour late check-out (which my friend was granted), and fixing the issue with my room’s air conditioning (my friend’s room was fine), we were met with vague, unhelpful explanations that treating a fool. It felt like dealing with political officials dodging direct answers. For the first time ever, I left a hotel feeling genuinely angry. They might be better suited for a career in politics.

Being a Bolton fan I was very excited to get the opportunity to stay here for a concert in Wigan. On arrival from the north of Scotland we were 2 hours early. We went to see if we could check in early, this was granted as the room had been made up. Made our way to the pitch view room and was delighted. Having checked in we managed to explore the stadium surroundings and visit the club shop. Although I was very happy with the room it did look a little dated and in need of some tlc but again this did not take away from my experience. Staff were helpful and friendly. It was my son’s birthday so he got the double bed and I got the pull out zedbed which was fine for a night, my son said he slept well. My only negative is that although the breakfast selection was varied and good the hot food was lukewarm at best.