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The room is clean and very cost-effective. There is no restaurant in the hotel, but there is a good restaurant next door. It is a simple and clear express hotel, suitable for family travel. It is some distance from the subway station, about 30 minutes' walk!

We stayed here for 2 nights as we were going to see the Abba show at the Abba arena. I cannot fault it at all. We had a lovely bedroom which was spotlessly clean and had a little terrace with table and two chairs. There was a supply of biscuits tea coffee etc and two bottles of water which were replenished. The bath towels were a sensible size and were replaced on the second day and shampoo ,shower gel, hand wash and hand lotion provided. There was also a floor standing fan in our room which was appreciated as the weather was very hot. The staff were all friendly and there was a fantastic cooked breakfast on both days(we were staying over the weekend-I think in the week it is a continental breakfast.) There was also cereals, fruit juices and pastries and bread provided to make toast. There was a bus which stopped nearby and we were able to get to woodford underground station on the central line which was ideal for getting to the Abba arena. The pub was located in a nice area and the localpeople were all friendly. If we are ever going to an event in London again we would not hesitate to stay there.

The hotel and the staff within the establishment deserve full praise, in particular the housekeeping team manager, Nazli, and her staff, who were supportive of our requirements. The room we stayed in smelled fresh and was dust-free. The restaurant food was excellent and surprisingly delicious. The menu options offered a variety of items that catered to the needs of both adults and children. There was also a good selection of alcoholic and non-alcoholic beverage options.

Liked · The room and bathroom was clean. The owner was initially friendly - I asked about check out time, she said not to worry - whenever I was ready, which was a lovely response. Parking was easy. The bathroom was well presented. Disliked · The shower was scalding - when I told the owner she said 'many people' had complained, but the fault was with me (and the previous people) because we didn't use the dial. I did use the dial and it was scalding. Given that many people have complained, clearly the issue is the shower and not 'many people'. She later said this was 2 people. The owner was hostile at my complaint, which really is not unreasonable. The room is shabby (see pictures). The curtains don't fit, aren't hung properly (see pictures). The furniture is sp**** and shabby (see pictures). Windows frame appears to have melted. Holes in the curtains (see pictures). The bed is squeaky as soon as it is touched. The owner, when I complained about the shower, said she isn't a 5 star hotel, she is a 0 star hotel. This really isn't good enough. The basics I expect is a bed which doesn't squeak and a shower which is usable.

Hotel was easy to get to, cheap overnight parking. Although there was a van that had gotten broken into in the morning which was worrying. The room was generally decent, not the cleanest fee to the room although. The sleep was good and the reception staff were friendly.