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View from apartment was good. Not sufficient utensils. Only spoons and no forks. Sofa and single mattress stained. Found rubbish inside and under coffee table not cleaned. Wall socket beside sofa not working. Communication with staff was good!

have cockroaches on bed😅😅😅. not clean. only location is superb.

A hidden gem near Harbour Bay! Excellent rooms and the staff, so very professional and welcoming. It's my Goto lodging for Batam for now on!

It's location just a very short walk away from Harbour Bay ferry terminal. As this harbour bay ferry terminal integrated building is going to be fully complete soon, as it's look like to be... but just can't confirm as this project should complete long time ago. I book the superior room as it's look new and clean to me. Nearby there is also the Harbour Bay Mall, two seafood restaurant and quite a few food store/kopitiam. Also it's just less than 10mins drive to Nagoya area for shopping and massage. Only down side was there no swimming pool in this hotel and also if you stay at lower floor you surely will hear the music pumping hard and loud as the club location on level 1 at this hotel, it will play till late.

First time stayed at Evitel hotel and was a nice,clean and decent 3 stars hotel. Room is quite clean with all the basic necessities.Hotel is about 5mins walk to Nagoya Hill shopping mall.Reauest for hair dryer and was sent to us last than 5mins.We will come back to stay with Evitel hotel for our next trip and will strongly recommend to our friends to stay in this friendly and nice hotel. Thanks to christine the hotel reception for her helpfulness to call grab to ferry terminal.And lastly not to forget the most friendly, courteous and welcoming manager,Ms Tanti.

Counter staff can communicate in english. Quiet hotel, hotel breakfast okay, location is a bit far from the city. Must grab if go out. Unexpected that hotel is giving the free hi-tea set to us however we couldn’t make it. Bed is kinda soft and not really support our back. Overall is good.

The first impression once step in was great. I'm a simple person, not that fussy so able to adapt to the environment within expectation. Booked this through Booking.com and was required to paid in cash. Not enough cash in hand. Luis the entrance concierge helped me out. He offered to ride on bike which he explained it will be more safer with him around. Thanked him for that. Entrance concierge - Credit to the young chap, Luis. He's polite and went extra mile. 5/5 Front desk - Always love the culture of the people who provide services here. As always very gentle and polite. But they will look better in standard uniform. 5/5 Room 601/602 - we checked in family of 5. 2 big spacious rooms with kids who are active running around. Cleanliness can be improve. Cups not cleaned. Still have stained. Room 602 not fully utilised with cup spoon, bathroom liquid or bar soap and shampoo not filled. The mattress not comfy as I can feel the spring. The hot water not working. Need to focus on essentials. 2/5 Breakfast - not much variety for budget hotel. Consider good enough. For family with kids, would love to see cereal for kids breakfast. 3/5 Checkout - It was pleasant as we traveled during the holiday of SG. They have taxi standard rate so u don't need to worry to travel around. 4/5 Location - Very near to pubs and shops. 5/5. Walking distance of 15-30mins to Nagoya Hill Mall. Overall Rating - 3.5/5 Thank you for the hospitality.

So glad to pick this very new hotel in Batam. A value stay that is not compromising on comfort and size. Breakfast was sumptuous with ala carte local or western breakfast freshly cooked on order. Pretty good for the price. Excellent service from the staff too, will highly consider this hotel again for my next visit.

I was impressed with the majestic lobby that has enermous interior decoration 😁. ( I was not prepared that the lobby will be that majestic) The check-in process was quick and smooth and had spa treatment while wating the room to be ready. I booked the leading category one but i must say the room is exceed my expectation, it was very very spacious (really spaciouss) the bathroom also veryy verryy verryyy spacious and superr cleannn,its a good choice to have short staycation, the hotel is quite near to nagoya shopping area. But too bad i didn't take proper picture because i was enjoying my ”me time” at that moment. I would like to return for another short vacation again!