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Our first visit to kashmir and we couldn't have asked for better. We arrived at the stay by a complimentary shikara ride which was mesmerizing and welcomed by a kashmiri kahwah. The view from the rooms was one of best ever. We could see the snow peaked mountains even in april and the beautiful nigeen lake and the shikara riders. The rooms and washrooms were traditional and clean. Manager ali is always around and helped us plan each and every day. We visited offbeat places that he suggested and had a fantastic time there. Host's family always made us feel at home. We were served with delicious home cooked kashmiri delicacies and everyone treated with love and respect. We witnessed the kashmiri hospitality at it's best and we are going carry the memories for a long time. Definitely visiting again.

We were group of 21 people...This hotel is amazing, room service, staff at reception are so so amazing, they did not get irked by all our children and their requests, staff at restaurant, food everything is mind blowing, they even made food as per our request. They looked after us so well. They have accommodated all our request so well and looked after us so beautifully. Our children enjoyed the food even the fussiest eater of our family loved the food. I highly recommend this hotel. It's amazing. Highly recommend this hotel.

The staff is very cooperative and the food is awesome the location is near to shalimar bagh so it's easy to get access

Worst hotel with pathetic service and staffs. 1.They don't serve breakfast as per your choice in a breakfast included meal plan. 2.They only offer aloo paratha and bread toast as they get the money of breakfast included in the room tariff. 3.They charge u extra for room service. 4.Youhave to call the Owner for breakfast,room service,housekeeping , towels, water, electricity. 5.They will not allow to have food in rooms doesn't matter where u buy from even their restaurant Salt. 6.Worst manager and service. 7.Paid more than 30,000 for a single room of 10 days still they didn't provide adequate service. 8.They dont serve break fast after 10 and dinner after 10:30PM 9.Rooms are small and filthy. 10.If you don't ask they don't provide towels. ‪ 11.Call owner @‪99066 00990‬ 12.Power cut everyday atleast for 4 -6 hours.Generator starts after 30 mins of power cut 13. Little or no parking space. 14.Non cooperative management. 15.Rude and unprofessional staffs

Fabulous location, we were welcomed very warmly and the car was valet parked which was important as it was cold and raining. We were offered a warm drink and a comfortable place to sit whilst the formalities of check in were completed. We didn’t even have time to finish our drink before we were offered an upgraded room at no extra cost. WOW! The room was spacious, beautifully dressed and we were shown our own private balcony with the most spectacular view and this was also very nicely furnished. Everything was as we’d hoped and expected, because the hotel is EXPENSIVE, but we received exactly what we paid for. All the staff were attentive, friendly and helpful. Unfortunately the Pandemic has affected everyone and this hotel has had to do it’s best to survive these difficult times. The facilities in the Spa have been cut back to save costs but when we went to use it the place was warmed and treatments were enhanced to ensure we were more than satisfied. Luxury is expensive and we really enjoyed the pampering!!! All I can say is that this hotel and the treatment of their guests is everything you would expect for the price you have to pay. If wehad unlimited money we would stay only here when we visit Kashmir, which I do often to visit family. Even when we do visit family here we often visit the hotel, just to enjoy the gardens and admire the building and the ambience. Although we may not spend one penny on these visits the treatment by the staff has always been the same as we experienced on this visit. One word to describe this hotel FABULOUS.