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Stayed for 10 nights in September. Lovely spacious clean rooms. Wonderful cheerful and helpful staff, especially Barbara who catered for all needs in the kitchen,and always greeted us with a smile in the morning. A big thank you to Carlo who arranged a doctor for my wife who was unwell. A lovely quiet road only a 5 minute walk to the train station. A great base to visit the rest of Tuscany. Definitely worth getting a 3 or 5 day rail pass which saves you a lot of money. Beautiful local walks, and the Funicolare train which takes you to Montecatini Alto is a must. Would thoroughly recommend this hotel

房間乾淨整潔。。。。。。。。。。。。。。。。 環境安靜舒適。。。。。。。。。。。。。。。。 樓下餐廳多。。。。。。。。。。。。。

My husband and I spent 2 days at this hotel although we paid for three. We ended up leaving a day early to stay at a nearby hotel with a pool and free breakfast and a view. So the positives of this hotel: - the AC - we were there in July so it was HOT - there is a gym. It’s small and for some reason, the AC was not on the 3 days we used it so it was like a sauna, but there is a gym. - relative close proximity to restaurants and beach. Very walkable. Negatives: - COST. Of everything. We ordered 2 coffees to be delivered to the room. It cost 20 euro. - Breakfast was not included in the cost of the room. - no one explained anything to us when we checked in. No how to get on the wifi, no how to call the front desk, no nothing. The check in was very abrupt. - the room was in the lower level of an adjacent apartment building. And it backed up to the train tracks. Fortunately, the trains are not very loud but still, you can certainly hear them - the pillows and the beds - FLAT. Hard. But in all fairness, I can’t say we had soft mattresses or pillows in any hotel we stayed at this trip. - no view Overall, I wouldn’t stay at this hotel again. It was comfortable and met the basics, but way too pricy for what it was.

On May 23, 2024 using ******* we reserved (and paid in full) two rooms at Hotel Ercolini & Savi. Our reservations were for Oct. 12-16, 2024. On Oct. 9, 2024 we received an email from Hotel Ercolini “reminding” us of our upcoming stay and a link to check in online. On Oct. 11 the hotel website allowed us to check in for one of the rooms but would not work for the second room. We emailed the hotel and were told it was ok and that it would take an additional 5 minutes when we arrived the next day. We arrived at the hotel late afternoon on Oct. 12. Staff at the reception desk told us the hotel had been overbooked and there were no rooms for us. We were shocked as we had fully paid for the rooms 5 months in advance. We were told that they had reserved two rooms at another hotel that was comparable. We were not given any options. The staff person took us to the other hotel in a van but only spoke to the reception person and left. This hotel was NOT comparable at all. We contacted ******* immediately and after some back and forth with a chatbot and then a “live” person we were told we should have refused to go to the other hotel!! They offered no help. Seriously? We were on a special trip with our friends. We had picked Ercolini & Savi specifically for room sizes, quality, location to the train station, etc. We discovered that there was a festival and regional bicycle race that weekend. We also saw many large tour buses in town. It became clear that we had been bumped from Ercolini &Savi and our fully paid reservations not honored so the hotel could fill the rooms using higher rates than we paid through *******. I cannot recommend this hotel at all. If the hotel does not want to honor ******* bookings they should make that decision and not accept them. Period. As an aside, we checked online the first night and Hotel Ercolini & Savi was, in fact, still accepting reservations for the days we were there at much higher rates, but their website said they were not accepting ******* reservations.

One night stay in Tuscany, at the Tuscany Inn Hotel. the staff were very friendly and our check in was easy. Our room was one of the biggest we have ever stayed in. And a massive bathroom, all designed to be wheelchair accessible. Comfortable bed and pillows, the bathroom was well appointed. We were let down by the included dinner though, had the vegetarian burger with tomatoes and peas, not overly impressed.

I booked a five night stay here with Tailored Travel. The website of the hotel really raised expectations showing light and airy rooms with beautiful drapes. After paying a hefty single supplement our rooms could not have been more different . The first one I was shown had a tiny skylight with an odd net drape. Im fairly short so couldn't see out. You had to duck under this curtain to walk around the bottom of the bed. No wardrobe just a rod with some hangers. I refused to stay there. The second room offered was in the lower ground floor. The ” French ”door could hardly be opened as there was an electric car charger just outside in the car park. The bathroom was tiny and narrow. I measured it and it was approximately two A4 sheets wide. Anyone over 5foot 3 would have hit their knees on the towel rail using the loo or bidet.. Other single rooms for solo occupancy were equally as poor. Either no chair, no dressing table unit no proper window etc just an unpleasant place to stay. Beds are rock hard. Totally unacceptable accommodation for a hotel purporting to be 4star. The website shows a kettle with cups and one assumes coffee and tea would be provided as is the norm on a hospitality tray . When we queried where the coffee and tea was we were told coffee was available from a vending machine on the first floor ! However this wasn't sachets etc but actual coffee. Why provide a kettle but nothing to use with it ? Food for the party was very average. Maybe the al la carte was better. Most of the waiting staff were off hand. Once when I asked the waitress for something it was almost slapped down in front of me . One waiter only actually used to smile at us when we walked into the restaurant and was helpful and friendly. I wish I had found out his name . We did not feel very welcome. Amazingly on our last night the waiting staff became very attentive and we then noticed the tip envelope on our table. Pity they hadn't been like it all the way through our stay. There seems to be mention of a spa but this was shut and looked like it had been for a long time. Maybe if you book this as an individual you might have a better stay. If you're travelling with a party and also paying a single supplement AVOID. Maybe other nationalities had better luck and Hotel Tettuccio ( I won't use Grand it isnt ) thought because we were English we wouldn't complain . WRONG.