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Firstly check in was quick and smooth where our bags were taken to our room for us. Danbar was very helpful and friendly. Andrea, one the bar staff went above and beyond to make conversation and suggest good places to see whilst in the area. We did find that our room was always nicely presented once housekeeping had been. Changing the towels and presenting the bed nicely. Otherwise the resort is clean and tidy, the bar staff are all friendly and helpful. Avoid the majority of the reception staff if you can. Do note that this hotel is expensive but provides very little. You cannot use tap water in this area but you are not provided with any water apart from two tiny bottles upon arrival. They charge €5 for one bottle of water at the bar. (Get the bus into town and walk to the despar or eurospin, you can buy 6 bottles for under €2 euros) a small beer is €7… don’t waste your money. The ‘private’ beach that is advertised is actually half a mile uphill from the resort. It’s not private the way you would think, it’s a public beach with sun loungers cornered off for mangias customers. Nobody checking this either so anyone can really use them. The signs ‘water sports’ in the resort just end up taking you to a horrible bit of water where there is a ton of plastic and not a very pretty part of such a beautiful place. We found that a small minority of the reception staff were actually welcoming and helpful where a large portion of them were rude and dismissive. Our shower had broken 5 days into our trip so we reported this straight away where we were told it would be fixed the next morning. It wasn’t. We then reported it the next day as still being broken, we had to speak to reception twice in the space of an hour because nothing had been done. A man then came into our room to see the shower and said he couldn’t fix it and would be back with some more information on what to do. He never returned and nothing was ever done so when checking out we said it was still broken and nothing was done and the lady at reception said there was nobody to fix it. Surely they would then be unable to check someone into this room due to the broken shower but refused to extend our checkout time past 11 o clock because they were so ‘busy’ We also spoke to the same two ladies at reception on our last day to ask if they had any information about our transfer. They did not ask our names or what room we were, simply just said “no” On the same visit we asked if we were able to extend our checkout because with the usual checkout being 10am we weren’t due to leave the hotel until 5pm as we had a later flight. They said no to extending it past 11am so we agreed on that. Our last morning we went for breakfast and retuned to our room at 10:05 where we were then locked out. Going back to reception where the same two ladies were working we said we were locked out “checkouts at 10” they said and we tried to say that we had agreed on 11 where she bluntly said “we’ll change y

First and foremost the highlight of the hotel is definitely the extremely helpful and friendly staff! From the receiptionists to the waiters and cleaners, everyone always meets you with a big smile and eagerness to help. The hotel provides you with towel for beach and swimming pool, umbrellas which you can take at any time and even mats for the beach! We recieved a lot of help with information about transport, nearby beaches, activities and restaurants in the town. The hotel is a 15 minute walk from the piazza and all the restaurants which is very convenient. It is very clean and smells fresh every single day. The pool is another gem which definitely makes this hotel worth staying at if you want to relax and enjoy a nice view. Breakfast has a lot of delicious options for food both sweet and savoury. The only downside we could mention is that the walls of the rooms are very thin therefore you can hear any noise from the neighbours very loudly which was unfortunately quite annoying :( Overall, the stay was extremely pleasant and would strongly recommend this hotel!!!