AAlphaEaterNoticed that this place didn’t have a single 2020 review so wanted to share my experience from end of Aug. 2020 (4 night stay, couple). Summary: nice place, great location, good staff, but a lot of surprises which can leave a bitter taste. Perfect for a 2 night stay, beyond that it goes a bit downhill (cleaning). Also, avoid room 3, the other rooms are much better (better decor, newer AC, newer TV...). Location: excellent, walking distance from everything BUT please note as other reviews have flagged that the ‘hotel’ is in the third floor and there’s no lift (Photo of stairs attached, you’d go up 6 of these). Staff: friendly, they work hard to make sure you have a pleasant stay, even if when they are not actually around. They went out of their way and gave us a new room after a cleaning ‘misunderstanding’ (that’s when we moved from room 3!) Hotel: nice modern decor (unless you get room 3 which is dated) but be prepared this is really more of an Airbnb, here’s why: (1) No ones there most of the time. Staff are around 7:00-12:00 to make ‘breakfast’ and supervise cleaning, the rest of the time you’re on your own (even for check-in). (2) There are a many details / caveats which were not communicated in advance and can be a surprise when you stumble on them... - Breakfast buffet: cancelled due to COVID. You now get a tray with warmed croissants, a yogurt and a tea/coffee/chocolate (shame but I get it..) - Cleaning: only done once every 2 days, does NOT include a change of bed linen. We got back after a long, exhausting hot day in Positano and found the bed hadn’t been cleaned after 2 days... (turns out fresh linen is an EXTRA €20, no matter how long your stay). Also I have my reservations about the ‘cleaning’ thoroughness in general. - Towels: same as cleaning, only changed once every 2 days. If you want a fresh towel sooner EXTRA €20. If they forget to change your towel, you’re in trouble as there’s no one around. - Hot water: each room has a 30L boiler (photo). If you take a medium/long shower, prepare to be cold or have to wait for hot water to heat up again. Same issue if two people want to take consecutive showers. Not terrible but not ideal. - Everything is locked, so if you run out of shampoo don’t expect to get any until the next day (there’s a supermarket 5mins walk though) Advice to hotel: if you want to up your game and be a place for longer stays then cleaning is the place to start. Introduce daily cleaning (proper cleaning where my suitcase actually gets picked up and cleaned under, where the room is really tidied and made to feel fresh, and where things like the remote control are properly disinfected), fresh towels daily, fresh bed linens on request (but FREE) and be upfront with anything that isn’t included as standard. Also, would be cool to have the option of someone being there at check-in (e.g. customer picks a 1h slot) to ‘introduce’ the room, help with luggage and make this a more welcoming experience. If anyone feels t
Daha Fazla Göster