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It was an unmanned hotel with no hotel employees and only machines. Something wrong? I couldn't receive it by machine and contacted the hotel number, but I didn't call, and contacted the company of the reservation site and asked it to solve it, but I want you to be able to contact me when something happens.

The location is super good, every morning and evening after dinner, you can take a walk to the big torii gate. The torii gate on the left is the Miyajima gate on the right. The front desk of the hotel is also very friendly. There is no problem with English communication, but Miyajima has Starbucks and some western styles. The restaurant, I feel that there is no need to add breakfast in the hotel, there is no problem going out every morning, the room is a bit small but there are all there, in general, the price is very good

I first visited Miyijima in 2011, as a day trip from Hiroshima (like most people). This time I knew I wanted to stay for a couple of nights on the island - which proved to be a great decision as the island is so enchanting in the evening once most of the tourists have gone back to the mainland. Most of the accommodations on the island are Japanese in style, and so it’s an obvious place to get the full Japanese experience. Unfortunately I struggled a bit to find somewhere to book, as many traditional-style places don’t accept solo travellers, however the Miyajima Grand Hotel Arimoto did and so I booked it. I booked a Japanese/western style room, which had twin beds plus a large tatami mat area where additional guests could sleep on futons. The room was large, although the bathroom was very small. My room came with a large outside balcony area (by the looks of it only a couple of rooms get this - it’s not the norm) with a swing seat overlooking a side view to the Tori gate. This was a really lovely place to sit in the evenings. The staff were very helpful, and I had a lovely personal and detailed introduction to the room, which can’t have been easy for them to do in English! One of the main features of a ryokan-style stay is the food, which is plentiful, extravagant, intricate and (to us westerners) very unusual. They accommodated my request for no shellfish with no issues. You have to be a bit of an adventurous eater (by western standards) as many of the flavours and textures are very unusual. Not all were to my taste, which is to be expected, but regardless the meal was a fantastic experience that I will never forget. The second night was a completely different menu, which they tailored to my request to include more meat (the Hiroshima beef was delicious). I was served by some lovely ladies who explained each of the 12 courses to me. The Japanese breakfast is similarly extravagant, although I did opt for the western breakfast on my second day which was lovely. All in all I would highly recommend this hotel if you want a traditional ryokan-style experience on the island. I would certainly return to it.

Although there was no mention on the official website, smoking is allowed on the terrace of the room. I don't like the smell of cigarettes, and this time I was traveling with my child, so when I found out that smoking was allowed, I thought about canceling, but it was already the time when a cancellation fee would be charged, so I gave up. When I was bathing in the open-air bath on the terrace, the smell of cigarette smoke from the neighboring room's terrace was indescribably disgusting. (The fact that you can smoke on the terrace should be clearly stated on your website, etc.) Luckily, the smell of cigarettes was only once, and after that I was able to enjoy the bath comfortably. The open-air bath in the room is very comfortable. The view of the sea during the daytime is also wonderful, but it was nice to take a bath in the middle of the night while looking at the stars. The public bath was good, but I was worried about the smell of the hot water, probably because of the circulation. I also enjoyed the food at the buffet. The live kitchen steak was delicious and the sashimi was fresh. There was an Onomichi ramen corner at night and an udon corner in the morning. The pajamas (black in-house wear) are only one size for adults and not for children, so I put on only the tops like a dress, but I think some people should bring their own. It seems that the number of yukata for children is small. I would like to stay again if there is no smoking on the terrace.

I highly recommend this ryokan for the exceptional experience including great food, staff & room. My room was a traditional ryokan room with tatami matts but with traditional mattresses. It overlooked the the pedestrian street but was very quiet at night since most tourists visit Miyajima as a daytrip. The staff was gracious enough to setup a futon for me on the tatami matt so that I could sleep traditional Japanese style. Haruka at the front desk was amazing. She speaks limited English but enough to communicate with. She wrote me a very sweet handwritten note that I will keep forever when I asked where I could buy a yukata robe. I had asked her where I could purchase a yukata (traditional Japanese robe). The presentation of the dinner was amazing and worth it. The on-site onsen was was great and was usually all to myself. It has one indoor pool along with a small one on the outdoor deck that overlooks the bay and torii gate. Upon checkout, Haruka escorted me out which I believe is typical of a ryokan. It was sad to leave because of how memorable the stay was! The ryokan was expensive but worth it for the experience. I can't imagine visiting Miyajima only as a day trip. It would be too rushed as there's plenty to do for 2 days. Must sees are the torii gate along with the shrine surrounding it, taking the ropeway up to Mt. Misen (the top of the mountain is about a 20-30 minute steep hike from the end of the ropeway but I recommend it), and finally definitely do not miss Daishoin shrine which was truly amazing. Recommend avoiding Saturday & Sundays as it's very, very crowded.

The location is very good, just a few minutes walk to the Itsukushima Shinto Shrine and Mt. Misen Ropeway station. There is a free shuttle bus station right outside the hotel to go the ropeway station. You can see the Torii throughout the hotel window. At night when the Torii with lights on, the view is stunning! The indoor onsen is not big but it's ok for 10+ people at the same time, the outside onsen is small and can only occupies 4-5ppl. The staff in the hotel are very friendly and thoughtful. I was fully wet after the hiking to Mt. Mismen on the raining day, they helped me to dry all my shoes and coat. Happy to stay at Iwaso and will definitely stay again.