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I have to say I was excited and looked forward to my stay. At the end. I don’t think it was worth it. And it was because of what Hoshinoya Tokyo is, it is a ryokan, not a hotel, and it is a Japanese chain. It was not imbued with the spirit of providing utmost comfort and pampering to its guest. It is more focused on the onsen, the Japanese culture, and the provision of daily meals. 

It is not where you should stay to hear a lot of Yes. No concierge service, so they won’t help you get a reservation because they provide meals in the ryokan (which hotel doesn’t?). No early check in or courtesy late check out. If you want to check out late, it’s 9,000 JPY per hour - even when it doesn’t cost the hotel anything. No currency exchange service. If you want to order meals, you have to place the order the day before. No bathrobe provided, and when asked, first they said they didn’t have them, then they provided but warned me I should only wear them inside the room (I don’t remember a time in my life when I wore bathrobe walking around any hotel), and that since the quantity was limited, they would not change the bathrobe during my stay - it all sounded like a conversation I would have with my school principal, one that was not so friendly.

The fancy picture of the centerpiece which flooded Instagram was one place on the hallway, first floor, where we took off our shoes before entering the hotel. Reception is on the second floor, and the interior was a mixed in style, I don’t know how to call it. It was dated and furnished with uncomfortable sofas and chairs. We and other guests were not allowed to checked in until 3 pm (regardless whether a room was available) so we could see several parties, some with small children hanging out on those sofas like at a train station. Not all of us can time our flight to arrive at the hotel at exactly 3 pm, so it was a tiresome wait during which we were provided with one cup of tea per person the whole time. After that long wait, the welcome ritual with snacks at the lounge on our floor became quite pointless. We already did not feel welcomed. Service at Hoshinoya Tokyo was also not great and definitely not 5 star. As a guest pointed out, it’s difficult to get to the entrance via taxi. The basement entrance was dark. Room cleaning was not reliable - we left the room for 3 hours in the morning, came back at 1 pm and the room was not cleaned. But if you stayed in (which well, what you are supposed to do at a ryokan), they wouldn’t go in to clean or even asked if you wanted the room to be cleaned. On such a day, I asked if I could get new towels when we left for dinner, the staff said yes, but nothing happened when we came back and no follow up call to let us know why. There’s no view from our room (executive room at the corner). The hotel is surrounded by other taller buildings. When we opened the window screen, we could see people from the other building office and they could see us. It’s all grayish. 

 Staying at a ry

The location is good, compared to Japanese hotels, the space is much more spacious and comfortable, but there is no elevator

The location need walk 7 to 10 mins from train station, but there is family mart and shopping mall and donki on the way, so its ok. Also very close to 2 5star restaurant we booked so still good. The hotspring after service is interesting and so good that will provide one ice cream per people every night. Also have free ramen before 11pm. The overall experience is veryvery good.

Check-in and room key return at out is not troublesome via post. The room is large 々2LDK, each with a double bed deployment bedroom 2 rooms. There is also a washing machine, and the bedroom is equipped with TV and air conditioning. I am glad that the bathtub and toilet are different. There is also a small kitchen and you can cook simple dishes. A large dust box is installed near the outer entrance and garbage is OK at any time. There are many supermarkets, taverns and regular restaurants nearby. It is less than 々 away from the station but within walking distance. I talked to the staff several times on the phone, but it was very polite. I had a good feeling. I will use it again in the future.

Not perfect but we loved our stay here. We had two king rooms that while small were nicely appointed, and aesthetically sufficient for our needs. I will say that if you travel with Full sized suitcases then this isn’t the place for you. Some wall hooks and a shelf would have been a nice edition but we made do with what we had available in the space. We booked two rooms, the second room was for our 14 and 11 year olds. I asked two months ahead of time for the rooms to be near each other and they placed us on separate floors, not ideal. Other families had rooms next to each other so I know it’s possible. But we made it work. The restaurant is great for breakfast and dinner and the daytime cafe/nighttime cafe was awesome as well. The location of this hotel is outstanding. Super close to shibuya dining, shopping, entertainment, and the train but in a special calm little nook. It always felt great to return . I will say that you’re kind of on your own here. Checkin/out was completed on a kiosk and while there are always people in the “lobby” I was never actually sure who worked there. Checkout/in time can be pretty chaotic as it seems most people store their luggage In The lobby. But none of this would stop me from staying there again. This was our first time in Tokyo and having now been around the city I’m glad we chose Shibuya to stay in. Definitely glad I didnt pick a place in shinjuku!

The hotel is on the edge of the Jingqiao subway station and can be seen from the 7th exit on the ground, 20 meters away. The hotel lobby is on the 4th floor and the rooms are on the 2-4th floor. You need to swipe your card to enter the guest room area through the screened door. Due to the good location, the room size is really compact and there will be crowds for double occupancy. Breakfast is on the first floor and the variety is relatively simple, but there are Japanese-style meals, fresh fruit and freshly squeezed juice. The location is excellent, walking to Ginza and Tokyo Station are very close, 1 subway stop, about 5 minutes. A good business trip choice.

Brand hotels live relatively safe, clean and tidy, the rooms are relatively large, although the location is partial, but the hotel has a subway bus connection is also convenient.

We were very impressed by the Aloft Hotel in Ginza. Check-in and check-out were smooth and the three rooms which our party stayed in were fantastic. Whoever designed the rooms should be congratulated as they offered lots of useful additions that we haven’t noticed before. For example, the magnetic bedside shelf (no more phones or iPads falling off), the hot steam iron, the fabric spray (and plenty of coat hangers), a superb shower area and the modern Toto toilet. The daily breakfast in the Warehouse was first class too! The rooms were far better than we were expecting and all the staff that we spoke to were friendly and helpful. The hotel was an easy walk from the Higashi Ginza metro (underground) station which was a relief as our party of 6 had lots of suitcases between us. And it was just a 15 minute walk from the hotel to the Imperial Palace grounds. Five star all round!!!

Because of the early morning flight the next morning, the entrance of the hotel is a bus stop, and the bus comes at ２ - １０ minutes ． from the hotel to the domestic terminal in about １５ minutes ． and the bus is empty ． once sent It seems that I was greeted, but I think this is better because I can go to the airport at my own timing ． There are convenience stores and restaurants around, convenient ． The room was also large enough ． Waiting together at the bus stop all the time when leaving, I saw you ． There seems to be a coffee service ． There is also a laundry ． Also, I want to stay ．

We were looking for a close to the action hotel as this was our first time in Shibuya and did not know this part of Tokyo. The service from the Granbell team was accommodating. We had to do a room change, and they were understanding, as well as a late night bed refresh as we were surprised with a stain on the mattress/sheets. The front desk agent who helped with the bed refresh was so nice, and apologetic of the situation. The rooms are out-dated and could use some touchups(scratches on the floors/walls, dust on the fans, etc.). We stayed in the ”suite” top floor(1303) and it still needed some TLC. The rooms provided nice toiletries. We did not eat at the second floor restaurant(wagyu teppanyaki) or the first floor restaurant, but both looked fairly good even for foodies. Location is really great, close to scramble, other restaurants and shopping. The neighborhood is on the more quiet side of the crossing and Im glad we stayed over here(would recommend this neighborhood again). The super close yakatori's aren't great and may tell no to foreigners. I would recommend this hotel for solo travelers, stag/hen parties or young couples who are looking truly just for a place to crash after a long day sight seeing/going out.