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Wow! I'm very impressed by Weston! I have seen great improvement since the past year! I particularly loved the service of Charles Musili. He was very responsive, professional, will definitely be back

Whilst I couldn't fault the charming staff or the accommodation, the food left a lot to be desired. I did raise my disappointment with the senior management but was left saddened by the lack of response other than an email. No face to face though I did make myself available during my stay. Anne and her team the the outdoor restaurant were terrific and really tried hard to discover and rectify the issues, but the only verbal reply I got was 'it will sort it out over time once the kitchen gets to grips with the new menu.' In my humble view if the kitchen team are not up to speed with the new menu / dishes, guests should not be regarded as tasters, paying for the privilege of determining the kitchens staff ability to recreate the new menu dishes. I really like staying at this hotel but I want to look forward to my meals without almost feeling embarrassed to comment. I am grateful to Anne for her interest as to hearing honest feedback. I hope the senior management listen to her, she is in my opinion a credit to the company and they need to hear her. I still rate this hotel highly, but it has some issues it needs to address.

I was worried that the hotel was far from the city center, but after I lived, I knew how correct this choice was. The city center is really too chaotic, and traffic jams are also very serious. So I feel very comfortable back to the elegant hotel. The room was a bit simplistic, but the restaurant was very family-friendly, the garden was lovely and the breakfast was good. The service is also very gentle and polite, and the overall satisfaction.

STAY AWAY. This hotel is a fleabag. I am a travel agent and booked this hotel for clients for one night and myself for two nights. After each changing rooms 1x, with the 2nd room being as bad or worse than the first, we left and checked in elsewhere. Upon speaking to some business contacts in Nairobi, they shared that is typical- most people check in and out within an hour. In a nutshell, the rooms were filthy. The carpet was stained and wet in some areas. The furniture was pealing and/or missing the laminate. There was no air conditioning and the windows either wouldn't open (no screens) or if open, the street noise and exhaust was overwhelming (this in just the hour we were there!). The bathroom was worse. Cracked tiles, dirty, some mold, and if there was a shower (not all rooms had one which was not disclosed) the ”shower” was a blue bucket attached to the ceiling with perforated holes. The guy at the front desk was the only good thing about the place. He was quite apologetic and asked that we wait to speak with the GM. The GM thought it was quite amusing- smirking as he spoke with us, and was unwilling to do anything for us regarding a refund. We have since recommended that ******* and all Credit Card travel programs remove this hotel from their listings- as well as advised my East Africa travel group to never recommend. They seemed to be doing some renovations (which they also didn't disclose)- removing the carpeting and putting in tile. However, in addition to all above, the room I was given had two rooms (one across hall and one next door) being renovated with the noise of that occurring as well as chemical and paint odors also permeating the hall. AGAIN. USE AT YOUR OWN RISK.