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The hotel is elegant and well looked after/clean. The rooms were very clean and spacious with balcony and sea view. All the staff are very attentive, friendly and work hard to make your stay as pleasant and relaxing as possible. Esteban, who works at the pool, went above and beyond to make our stay extra special. So kind and attentive - a true gem of a person. I did not try the spa but everyone I spoke to said the massages were out of this world and the spa must have been beautiful and serene. The food we had at the hotel was outstanding. Pool food, breakfast, lunch and dinners were all delicious and plentiful (we attended a corporate event but food was provided by the hotel). Overall, our few days at the Waldorf Astoria in Cancun was a very positive experience.

Hotel nearby the airport around 10 min drive. There’s a free shuttle to hotel, unfortunately the pick up from airport is very poorly organized and executed (I requested the hotel to notify me on the schedules and where should I take the shuttle but nobody reply) I found it by chance :/… The check in took around 90 minutes (no kidding) but guess it was an extraordinary situation.. good if you must stay overnight for a transit or want to be near airport. Breakfast not bad and room pretty basic.

Wow! This is a perfect getaway from the city life. In the middle of the Jungle with luxurious commodities. We stayed in Balam Bubble. 🛁Waking up in the atmosphere of the bubble is truly spectacular. 🥰 The food experience for breakfast, lunch and dinner is perfect. Ximena and Esther gave us excellent service at the restaurant and made some delicious drinks 🍸. The entire staff is friendly and welcoming. Don’t forget to jump into the cenote and pool. Having lived in the Riviera Maya for 13 years, I must say, this experience went beyond expectations!! 100% recommended.

A very very refreshing atmosphere when you arrive they welcome you by playing the welcome bell, the people are very attentive, the pool and the roof have a spectacular view, the last day before finishing our vacation we recommend the place

A lot of luxury, very cool, there is no parking, you leave your car on the street, the dishes were not washed well, the use of the sailboat is free, but they charge you 200 pesos for environmental tax and they give you a bracelet that says it is 58 pesos because of this tax and they don't give bracelets to everyone, someone does business there, then the rivers say in the ads that they close at 7, but the staff takes you out at 6, and the main attraction of the water park is still useless. So I would return, the food in the Brazilian restaurant is very good, better than in the oriental one, which is the only one you have to reserve.

Best hostel! I really enjoyed the environment of it, super clean and it has a vintage concept. The breakfast could be slightly better but overall can’t complain. And it is on the opposite side of a beach, in 2 mins foot you are there :) couldn’t ask for more

Perfect to arrive in Cancun and to take the return plane. The hotel is a modern hotel with large rooms and very comfortable beds.