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Stayed 1 night on a Leger Holidays tour. Before arrival our guide phoned ahead to book our group of 26 people into the restaurant for dinner. We were told this would be fine and there would also be porterage for our luggage. Plus as we had an early start in the morning a take away breakfast would be supplied and we would be given a list to select our choices. However on arrival the receptionist knew nothing of the conversation stating that her colleague had gone home and no one knew anything about the prior arrangement. So no porterage and no take away breakfast list. The issue of porterage was quite a problem as there was a fair number of elderly people in our group and some of the rooms had no lift access. (In fairness the receptionist did carry one elderly gentleman's case to his room) Our group was told to go to the Restaurant at 6-30pm for dinner which we did only to be told we weren't dining in the restaurant but in the bar area. We had no proper menu to look at and on complaining we were given a hastily prepared sheet of paper with limited choice and no prices. Once again we complained about this and another sheet of paper appeared with prices. We noticed that we were being charged the same price for our limited choice menu as the Ala Carte menu so why couldn't we be given the Ala Carte menu in the first place and sit in the proper restaurant? By now it was 8pm and a couple of our group had given up on the idea of eating and had gone to bed. The service we received was also third rate. Soup arriving after the main course and no spoon to eat it with, table water was requested which arrived but nobody thought about giving us glasses to drink it, food arriving luke warm/cold. Another 2 members of our group gave up with dinner and decided to eat bar food at the bar. They ordered their food together and one arrived an hour after the first. When we finally managed to track down a duty manager and brought all the above to her attention she was unsympathetic and quite obnoxious in the manner she responded to an elderly person who raised the difficulties the hotel were obviously having in catering for a group. You would think a hotel would welcome a group of 26 into their restaurant with open arms and provide a better service. The chaotic feel also extended into the rooms. Although they were of a fair size they were a little dated. The bathroom had a very deep bathtub that was quite hazardous to get in and out of even for a tall person like myself and there was no safety grab rails. There was a kettle in the room but no English breakfast tea and paper cups. (The kind of thing you would expect in a budget hotel) In fairness the take away breakfast was good and so large it also sufficed for lunch as well. Sadly any plus points were outweighed by the appalling treatment our group received the previous evening.

I stayed at this hotel for one night with a group of friends. It is a beautiful hotel in lovely surroundings, the staff were pleasant and the room was very comfortable, quiet and luxurious with quiet and efficient air conditioning. We all enjoyed the generous breakfast buffet. Unfortunately, my impression was soured by what happened after our stay. I found when checking the invoice that I had been charged twice for the rooms. Upon contacting the hotel, they first acknowledged their mistake but then completely ignored my e-mails, and I had to seek recompense via ***********, who refunded me. At the very least, I would have expected an apology from the hotel. It's a lovely hotel, but if you stay there, make sure you double check your invoice when checking out.

The environment is as beautiful as Little Switzerland, and the one-star Michelin restaurant that has been standing for 50 years is even more outstanding. You can walk and cycle around the hotel and live next to nature, which is comfortable and comfortable.

What a surprise! Hotel Papendal is basically the accommodation wing of the Dutch Olympic Association’s headquarters and training facility. Situated in quiet woodland a short drive from Arnhem and Oosterbeek, the bedrooms are very basic but comfortable and spotlessly clean. There is a bar onsite that serves simple snacks and meals, or you can venture out to Arnhem. Breakfast is AMAZING - high quality, and lots of choice in very smart self service restaurant. Parking is free and easy. No aircon, however bedroom windows do open.

The Van der Valk Hotel in Arnhem is very easy to reach from the Motorway and the room was clean and exactly what we asked for and then some. All members of staff were very helpful and made our stay very enjoyable. A special thank you to Roy who went out of his way and helped me to a late night snack. The breakfast was outstanding and delicious.

Stayed for 3 nights on a Leger Holidays tour to Arnhem. Having had a bad experience at the Fletcher Hotel at Doorwerth-Arnhem we were a little apprehensive of staying here. However we were pleasantly surprised! Room was of a fair size with decor in the mode of a British Travelodge. There was a safe but no fridge or kettle. Our room had a balcony but as it was on the first floor and directly above the hotel entrance where the smoking crew gathered it was rather spoilt by smoke drifting into the room when we tried to use it. Perhaps a designated smoking area away from the entrance would be a good idea? There was plenty of sockets in the room but only one adjacent to the bed. Limited wardrobe space but enough for a 2 or 3 night stay. Bathroom had a bathtub and powerful hand shower but the lighting was fairly dismal. Housekeeping was a bit hit and miss, we requested fresh towels which we received but the old towels were not taken away. We were disappointed that the main bar was closed during our stay but the restaurant staff were happy to serve drinks in the lounge area next to the restaurant. Reception staff were also obliging. Lovely indoor swimming pool and the area was cleaned every morning to high standard.

We stayed here for four nights combining bicycle touring and seeing friends. The hotel has a secure place to leave bicycles and plenty to borrow too. It's a short cycle from Arnhem (hilly for the Netherlands and a short section is in the dark forest with no street lighting). It's a short cycle to Hoge Veluwe and Veluwezoom national parks which are excellent for cycling and hiking. There are hikes in the forest the hotel lies in, and it is a beautiful setting. The staff were so friendly and welcoming and really helpful with practical arrangements. Our room (8) was clean and comfortable and very spacious with a lovely view of the garden. The bathroom was in the room (toilet separate). Dinner is amazing here - we had the La Belle Source menu twice and the brassiere once. They catered well for vegetarians and the matching wines were well chosen by a friendly and experienced sommelier. The bar is well stocked and reasonably priced. Breakfast was ok - it's all buffet and it huge choice is a little underwhelming after such good dinners and got very busy at times. This was the only disappointment we had with this lovely hotel. Overall a great stay, good value for money and we would highly recommend it to others.

The layout of the room we stayed in was very unreasonable. It looked quite big. There was no place to let go. After two days of heating, the heating was not warm. They responded to the front desk of four shifts. Everyone’s attitude was not bad. No one has solved the problem, and some people have said to me, ”I don't feel cold, how can you be cold?”... You are Iron Man, I am probably a normal human, because I feel cold at 4 degrees...

The hotel is directly opposite Arnhem Railway Station, which is very convenient for traveling to other places. There are many restaurants, bakeries, famous Dutch food supermarkets, etc. along the street downstairs of the hotel, so life is quite convenient. By the way, if you arrive in Arnhem by train for the first time, remember to go to the underground level to exit the station. The two of us foolishly carried our luggage and chose to take the elevator up to exit the station. As a result, we were separated from the train station and the hotel. Looking around, I walked around in a big circle, actually walked down to the station and walked towards the train station gate. The hotel is 100 meters away from the gate. A hotel of the same class in Amsterdam would be more than twice as expensive. We considered going to work near Arnhem the next day, so we chose to stay in Arnhem. The money saved would be used for transportation and more than enough for a big meal. If you go to Amsterdam, you can take a train to Amsterdam Central Station in one hour, and there are corresponding trains to Schiphol Airport. The breakfast at the hotel was very delicious and the mattress was very comfortable... Overall, we were quite satisfied.

Just a short (thankfully downhill) walk from the railway station (extensive rail and bus services give easy access to almost anywhere in the Netherlands) the hotel is an even shorter walk from the north bank of the Nederrijn with its shady walks and numerous restaurants. Very handy as there is no restaurant at any IHG Express. As I arrived mid-morning the room was not ready but the staff (more about them later) were happy to store my case until I returned that afternoon (and again after checkout before leaving on an afternoon train). The room itself was a good size with a large comfortable bed, a functional desk and chair and a comfortable chair. Air conditioning kept the temperature stable and the lighting was good - not the ”fashionable” near darkness of some. Bathroom was good with a spacious shower. Everything was spotlessly clean. Coffee and tea available. Breakfast is the only meal offered and is a fairly basic standard european offering. Meats, eggs and cheeses were adequate, yoghurt good, fresh fruit salad very good indeed. Coffee was machine provided and good with a variety of offerings. No hot options (standard with the Express brand) and I did not try any of the other cold choices. Although fairly centrally located with easy access to shops and all the usual facilities and infrastructure the room was quiet and peaceful. An Albert Heijn mini-supermarket opposite attracted small groups in the evening but was not a bother - indeed very useful for an occasional small purchase. All standard and as expected for the brand so why mark it excellent? I will come back to the staff who were unfailingly excellent - helpful, cheery and friendly (though never less than professional) and recognised me by the end of day 1. A credit to the hotel and its management. This is now my first choice when next in the vicinity