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The Cambridge is a hotel that shows its age, with its threadbare carpets and a 'cage' style lift. The long, dingy corridor on our floor reminded me of the 1930s hotel in Barton Fink. That said, the place still has some old-world charm, aided by a pretty convenient location and excellent wifi. Our room was a bit of a tight squeeze, dominated by a king-size bed when a queen-size would have done. Bathroom was OK bar the skinniest hand basin I think I have ever seen. For those interested in self-catering, there is an excellent backpacker kitchen, clean and well equipped.

My stay was disgusting and the receptionist (manager) was rude, mean, dismissive and argumentative. She has no empathy, doesn't care, she acted like I was inconveniencing her by just checking in and checking out. She would stare at me with utter distain. No ounce of customer service skills. Then had the audacity to call me rude and told me to get people skills. I was merely reacting to her being nasty and my taking money. She has no professionalism what so ever constantly acts like she is annoyed. She acted like she owned me and was trying to be my mummy She yelled at me and stole my money. The accommodation is disgusting, I dont even know where to start Upon arrival I thought there was no one there, I was left standing there. I didn't realise the receptionist was in the office ignoring me until a lady with a duffle bag went into the office and I asked the lady if someone was there to which she said yes. So I went to pop head in to say hello and the receptionist set on me growling at me and being nasty telling me to get and go away. She was rude and treated me like a criminal during check in. The room was impossible to find but I found it eventually. She heartless and inconsiderate. It's not a hotel it's a hostel Upon check out the receptionist acted like she was pissed off that I wanted to check out. She growled me because I touched the reception desk, there was some old tape hanging off and I kinda played with it and she just kept growling me and yelling at me saying I was ripping it when I wasn't and she wouldn't let me speak or shut up. I had to yell over her to check me out. She refused to give my money back because there was a hair dye transfer from me bright red hair on a towel. I explained the dye is water soluble and it will wash out. Never mind that my makeup and mascara were on the towels. She staring yelling at me and would only give me 80 dollars in the end. She only gave it to me because I argued with her she was going to take the whole 100. I had folded the towels, emptied the rubbish wipes the floors. She had to unfold the towels like literally look through a customer's washing. She was looking for a reason not to give my money back. When I was trying to explain the room situation she yelled at me and talked over me I was just trying to have a discussion about the issues with the accommodation and she yelled at me and growled at me for not complaining sooner. I can actually raise an issue whenever I please. The fridge leaked in the middle of the night and I used a towel to clean that up. Out of courtesy I placed a towel on a pillow to sleep to avoid hair dye transfer. The room was gross the shared toilet and bathroom were gross there was urine on the underside of the toilets. The shared kitchen area was gross There's like a ventilation system above the bed covered with dust, grime and build up which fell on me and the bed so I pulled it away. No mirrors! The draws and furniture are so old and tatty and smell bad.

Hotel was a bit tired feeling, but rooms were clean and well equipped, staff were very friendly and welcoming. Room had a bit street noise at night but that is not surprising in a town centre Hotel. It was just about the lowest cost Hotel we could find in Central Wellington.

The city of Wellington is not prosperous, and there are some old ones. This hotel is not a city center, so walking around Wellington is a bit of a hassle; driving around, downtown parking is expensive. The hotel facilities are also relatively old, all on the first floor, broken, so that I have a little worried about the health. In short, the hotel is generally, the price is not very high.

Always thoroughly enjoy my stay here. Very convenient, a step away from central Courtenay Place. Parking is convenient and easily accessed. Rooms are fully equipped with kitchenette that has its own dishwasher/cooktop/fridge etc. super comfy bed and nice little balcony. Really nice open plan bathroom/wet room and lighting is great for dolling up! It’s the PERFECT spot for a night out on the town. Always will be booking here for when I am needing to spend my night in Central Wellington for events. Christian H at the counter is a very nice and welcoming work colleague.

the hotel and service are very good. location is convenient to almost everything in Wellington. We however had problem checking out when i was told to pay extra fee for accomodation despite trip.com already paid everything. i had to sort this out with trip.com and they dropped the charge.

Awesome location for our get together 😊 Such a great night of celebrating and even better service. Your night duty manager was most accomodating and even helped us out when we couldn't get back into the building in the early hours of the morning 🤩 That is what you call commitment 👌🏾 Fa'afetai Wimberrley Payumo - YOU ARE THE BEST!!! Definitely come back again and the room was amazing! Exactly what we wanted and needed 😊

Located a few hundred meters from the heart of everything this hotel represents great value for money. The beds are incredibly comfy and the room looked really fresh, as though it may have been recently refurbed. We booked a Harbour View room which was lovely. Staff were great from start to finish. Only complaint was the air con was difficult to operate and quite loud, but otherwise we had a great stay and would recommend.

Such a beautiful hotel and the decor and design is amazing. Reminds me of my childhood items at home. The room was stunning with the best bath you could want and so very relaxing. The bed was comfortable and a great selection in the mini bar. Great to have a pillow menu too, as you can choose which pillow you want and have this brought up to your room. Szandra and the team go out of their way to make your stay really special. Close to walk to town and only across the road from the water with great views. I would happily stay again. Thank you

Couldn't ask for a better location. An elevator from the lobby to Lampton Quay made it so easy for shopping. Staff shortages due to covid were still evident but any staff we did have contact with were friendly and helpful. The staff member servicing the rooms asked if we wanted our rooms serviced but we said no as there is no need when it's only a two night stay. The cafe and bar had restricted hours again due to staff shortages. However the buffet breakfast was very good.