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We arrived at about 9pm in the pouring rain so we took a taxi. (I feel like we got ripped off…he charged us about $20 to drive the 400 yards up the hill…not the hotels fault at all) We we welcomed by a pleasant gentleman at the front desk. He checked us in quickly. They have an elevator but you do have to climb 5 stairs to get to the elevator. (I did not see a ramp) Our room was very clean and updated. Nice flooring. AC worked great! Brand new big fluffy towels and brand new sheets. Bed was firm and we slept great! Decent pillow plus an extra in the closet. Shower had good pressure and was hot. They only provided a liquid “soap” dispenser near the sink. No shampoo, conditioner or body wash. A hot water kettle was provided with instant coffee and tea. You could purchase breakfast but we did not. Check out was easy and the front desk lady told us the path straight down to the airport. There were a few stairs and it was a bit slick due to the rain. I could recommend for a night.

This hotel is very close to the airport, the hotel can drop off the airport, charges are required. It's about 1500 francs and it only takes 6 minutes to get to the airport. The hotel has a show for breakfast and dinner, and it is still worth seeing. The French restaurant is pretty good.

Starting from the location, the hotel is about 4 kms away from the airport, and you can hear the planes lifting off and landing. However, note that this hotel does not provide a shuttle service, meaning that you need to arrange for your own transportation - even if you arrive at 3 in the morning, and this means either taking a taxi or renting a car (but the second option won't work if you arrive outside of work hours). The taxi will cost about 20000 XPF, during day time and also if you have a large group of people. Not more. I got scammed by a taxi driver on the night I arrived. Lost about 4.5k XPF on that. Great start to the stay. The city, Papeete is reachable by walking about 15 minutes along the coast road, which doesn't always have a great pedestrian walkway. This is also somewhat of an annoyance, where the hotel is of decent make, but the environment doesn't match with that. Next, the hotel staff itself, and the service they provide. It is totally a mixed bag. It horrifies me to say that your experience will be dominated by whom is serving you. Some of the staff are horribly inflexible and utterly arrogant. Others are extremely helpful. And this also applies to the Hilton Moorea, where people won't even rent you a changing room and a towel, even when you have a booked tour with their event providers and the bloody tour starts from the hotel pier. If the hotel wasn't clean, I would have been very disappointed. The beds are okay. Tried some facilities, the swimming pool, three of four restaurants and the Spa, and I have to say that everything is exceedingly expensive, but as a redeeming point, the service at these facilities is also rewarding, though maybe not at the level you would expect at this price class. Overall I consider this place not worthy of being called a five star hotel. Due to my experiences with the staff, I wouldn't even give them a fourth star. The Intercontinental is better altogether.

Was fantastic, very friendly people, but: I was slippered 28th by a waterkey of biff off shower, my neck quite (at least) knitting, was not seriously treated, towels were laid down and I had to pray for ice to cool One of the women gave me ice. Now; 1 week later: can still not use my hand Also: leakage in the village, idem This is not taken seriously, even there is only a towel placed and again appoint: nothing, so you are only dry towels picked up and the weak thrown in them hook Erg jammer, want was verder goed I should have just let a doctor sweep and pay them cats, seeing them backwards. Now: My bikini trousers still hanging, they don't want to send them up even if I pay I was so annoying, for I was still out of bed, though I had the only cracking bed and I didn't sleep 11 nights

We were sent here by Air Tahiti Nui after they cancelled our flight, but this is a boutique hotel with only 22 rooms and Air Tahiti Nui sent 10 parties of people here 🤯. Of course none of this was the fault of the Maitai, and their staff was sooooo understanding of our situation. Not only did they get on the phone multiple times with Air Tahiti Nui to make sure the people they could not fit got accommodation elsewhere, they actually called the other accommodation to make sure they really had room for us! For me, the best customer service comes from people who truly care about people, regardless of whether you are a customer yet. Thank you Maitai staff for going above and beyond to take care of a bunch of tired folks who just wanted to get some rest after a frustrating experience. We will definitely visit next time we are in Papeete!

If you’re wanting a spot where you’re solely using it to recharge (sleep/nap) and go back out to explore, this is perfect. It’s in a good location and right across the street from the ferry if you’re looking to visit other islands. I booked a single room, no windows, with a queen size bed. Having never stayed in a place like this, I was skeptical of the shared restrooms space but the staff is constantly cleaning this space. I never saw a restroom in bad shape. It also has a place for dinner on the 7th floor and a Reeftop Bar on the 8th floor. On top of the amenities it offers, the staff here are super helpful and friendly. I was slight worried about traveling here solo with the language barrier but they were definitely some of the friendliest people I met while here.

Huge room but space not used efficiently. Bathtub was not properly secured. And shower was inside bathtub. The toilet bidet has to be turned off else it will leak. Location was right in front of the ferry terminal.

Wanted to see about staying a few extra hours in hotel and willing to pay for the 4 extra hours I had a medical issue that I need to test a few hours before getting on plane. Willing to pay the $60 to stay a few more hours and was told $60 was only for two hours that to stay the extra 4?hours would be a full night charges. The hotel with out a heart