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I’ve been to Levo Hotel on business 4 times in the last 6 months. The hotel facilities are quite new (although lacking a gym) but the processes seem to be a bit immature. As a result, there are some issues with the service as listed below. 1. Check-out is unreasonably slow. I recommend allowing 30 minutes for the checkout process. 2. The hotel charges a cash deposit of 2500 Pesos against the minibar, then housekeeping will manually check the contents of the minibar during checkout. Twice (of my 4 visits) they have tried to charge me for minibar items which I did not consume (perhaps due to a poor job of restocking). In both cases this took several phone calls to managers to resolve while I was made to wait. I highly recommend taking time-stamped photos of the minibar contents upon checkin in case this should happen to you. 3. They issue a paper receipt for the cash deposit. It is required to retain this slip of paper in order to be reimbursed. Do not lose it. All that said, there is literally no other decent hotel nearby, so you probably have no choice but to stay here. Hopefully the above advice helps you avoid most of the potential pitfalls with the service.

This resort already lost its former glory. We went to this resort to celebrate a birthday. We are about 18-20 pax. They only have one kiddie pool and one pool for adult which have a maximum of 6ft. The problem with the adult pool is they have a cordoned section for swimming lessons or i think its also used for training for schools, so sila lang halos nakakagamit nung portion na pool na nilagyan nila nang tali. I think its 3 - 4 lanes. So the rest nung mga gues which is nagbayad din naman nang entrance fee, eh dun na lang kami sa labas nung training area nila. I guess they need to choose, if gusto nila maging training ground yung pool nila, wag na sila mag accept nang guest kung hindi rin naman magamit nang maayos yung nag iisang adult pool nila. Bawal na rin daw ang videoke kasi nag rereklamo yung mga guest nila sa hotel which is katabi lang nang swimming area. We went there to enjoy and have fun pero because of the trainings in the swimming pool di kami nag enjoy. We planed to stay up to 9pm but because of we have encountered, umuwi na kami nang mga 5pm.

Very good modern hotel, done out very tastefully and with lovely staff. It has a good location in the town center, close to the iconic church shrine, and places to eat and small shops. The free parking is another plus, as is the diligent and professional security. Filipino breakfast also very nice. The WiFi is fast and TV choices OK. Just one thing is letting it down - if you are looking for a nice hot shower late at night or early in the morning, forget it. There does not seem to be any hot water at those times, and it’s lukewarm at best for the remainder. We asked about that, but received non-commital reply that everything was running ok and the maintenance staff was on day off on a Sunday. If we wanted they would give us a bucket of hot water to wash with. Sorry, but guests paying for a hotel like this, which isn’t a budget outfit, expect hot water. Maybe it’s trying to save money I don’t know (some sort of system can be heard running around 5 in the morning and warm water is on tap around an hour or two later). But either way, would only return again if that issue is fixed. So, great place with a bit of an issue with its hot water. Its excellent staff ensure a high score, despite its shortcomings which are definitely a management / ownership issue.

What I Like: -Staff was friendly and extremely helpful -Room was Big -bed was comfy -towels was fresh and good quality -bathroom was very good -water pressure was good -the view was good -value for money Things to improve: -staff communication to each other, should have unified knowledge and information -breakfast was served cold (Bec in-house kitchen is not yet operational) -room 201 is noisy due to nearby staff quarter/laundry, as early as 4am we heard noises that wakes us up. Overall it was a pleasant stay. It is a super new resort.