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Just outside Warsaw, but relatively well connected by train, is the HIR Jozefow; an idyll on the edge of extensive forests and a small tributary of the Vistula, the Swider. A relaxing stay is guaranteed simply because of this location. In addition, the house offers many recreational opportunities, from the spa area to the golf and tennis courts and bicycle rental to a ropes course for children, which offer new varieties every day. On arrival at HIE Jozefow a room upgrade and various nicely designed amenities were waiting for us. The view from the balcony glided over the abundant trees of the hotel property, the playgrounds and sports fields as well as the golf courses. The afternoon sun, when it seemed, heated us up strongly. The beds were of high quality and provided a restful sleep. If you wanted, you could choose from the richly filled (paid) minibar or help yourself to the other cold and hot drinks provided free of charge. In the bathroom, only the ancient shower curtain, which was to be replaced by a fixed shower enclosure, disturbed. Even showering in a bathtub is probably no longer quite up to date, but practicable for sporty condition. Culinary highlights of our stay were the visits to the restaurant Luna & Sol of the hotel. The new chef knew how to create an offer that goes far beyond the level of a usual Holiday Inn, especially in the evenings; and this at a reasonable price level. Whether you helped yourself to the extensive buffet or put together an à la carte menu yourself: local, fresh products, cleverly prepared, always contributed to a successful evening. Of the leisure facilities, we once again made intensive use of the spa area during our stay. The swimming pool and the two saunas promised a varied stay almost at any time. Unfortunately, the indoor pool has only five, quite uncomfortable, because much too hard loungers (without pads), which should be exchanged for those much more comfortable loungers from the relaxation area of the spa. We would like to take this opportunity to thank two people who made our stay extremely pleasant, on behalf of the many employees we met: On the one hand, the Front Office and Reservation Manager who always had an ear for our concerns; on the other hand, the General Manager did everything in his power, to give us a feeling of well-being during our days in ”his” house. Even in its 15th year of existence, the Holiday Inn Jozefow more than lives up to its reputation as a 4-star first-class hotel. The standards that the management practices in this house should give other hotels an example of how upscale hotels should and can function despite the current, worldwide difficulties.

Conference visit + two meals from 05/18/22 to 05/19/22, I did not test the rooms as such. The hotel is rather well located, not too far from the ring road, far from the center but without too much trouble getting there and close to a train station. The reception is quite correct but the hostesses have a little trouble with English. However, they did what was requested: taxi reservation. The reception areas are not bad, large conference room a bit dated. More spacious dining room next door. The two meals were served self-catering in the dining room with nothing more than good food, often cold because it was on a stove. Nothing too transcendent however... In conclusion: not so bad but the food deserves for the self a little more refinement for the place.

Over the years I stayed several times at this hotel, although its location is not very convenient for a tourist in Warsaw or for people having business downtown. Nonetheless, in the past I choose often to stay here because, in my opinion, this was the hotel of the Hilton group providing the greatest comfort, luxury and good treatment in all Poland. I come back after two years of absence due to the pandemic, and I discover that it is no longer so. Let me anyway say that the hotel remains pleasant and comfortable as before, but its top-quality performances are over. The first reason of my present discontent is in the food, once a strong point of this hotel. Breakfast now appears sloppily conceived and prepared: I stayed at the hotel 7 days, and for 7 days I had to eat my omelette without any accompanying side dish because the baked potatoes, the stewed beans and the bacon were definitely undercooked, and I was forced to leave them on the plate, untouched. Then I turned my attention to the sweets, which were nicely represented by the Belgian waffles and the pancakes, but I had to renounce to both of them because they were offered either without any topping at all (like the Belgian waffles) or with totally inappropriate ones (enough to say that the main toppings made available for the pancakes were ketchup and mayonnaise !). The rest of the breakfast was reasonable, but nothing special. Anyway, based on the experience made with breakfast, I avoided having any other meals at the hotel, even if this involved taking a bus and going downtown, several kilometres away. Another reason of my dissatisfaction was the evident change in the way of relating to customers. Formerly, relations were warm and welcoming, as it is appropriate in a classy hotel, but this time all contacts were cold, detached and strictly functional, as if taking care of the customer was considered an annoyance to be disposed of as quickly as possible. Certainly I was served correctly, but during my 7-days stay I never got a smile, nor was I ever greeted with a welcoming ”hello, how are you to day ?”. Upon departure, no one took care of asking me the classic question ”was everything OK with your stay ?”, and, having transmitted in writing some comments to the management (including the praise for one member of the staff who still maintains a high-profile style in its relations with the customers) I did not get any reply from them. Simple lapses in style, of course; but these lapses normally occur in hotels with few stars. To complete the picture, I shall also mention that at check-in I had enormous difficulties in obtaining such a modest advantage as a room with external view, although I am a Diamond member of the Hilton Honors program. Lastly, I was really disappointed with the elimination of the ”executive lounge”. This is a service provided by the best hotels to the high-end customers: its elimination marks in a definitive way the loss of prestige of the hotel. In conclusion, the h

Perfect one bedroom apartment. Clean with a big windows, small but comfortable beds. Nice big bathroom and spacious hallway with plenty of clothes space. Kitchen equip with all necessary gadgets to prepare meals. A love the aria to take a walk or go grocery shopping and few restaurants.

The hotel location isn't great and the building itself isn't inviting, It looks more like a dorm. The reception area is confusing, as dining area, pub counter, billiard table are together next to reception desk. From the entrance you have a feeling this isn't a business hotel, it's more a workers hostel vibe. I'm glad I didn't include breakfast and decided to eat elsewhere. The room was run-down and not very clean. The remote control was so gross, I had to clean it before use it. No kettle or cups/glass included, very bad quality toilet paper. The staff was ok. Wifi worked. And surprisingly is was quiet even though the window was next to the highway. I wouldn’t go back.

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