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The scenery is good, a bit biased, eating is very inconvenient, the hotel restaurant is not bad. With the children to go, there is no extra bed, I received a breakfast fee of 12 euros, the facilities and breakfast of this five-star hotel is really flattering, the domestic three or four stars level, breakfast is too bad

This apart-hotel complex is absolutely beautiful, flowering bushes everywhere with a lovely scent. Our apartment was large and airy and had a great private terrace on the first floor (2nd floor if you’re North American). It really was a home from home with a full dining area with table and chairs and lounge area with sofa, soft rug and tv. The main double bedroom was upstairs with an anteroom having a sofa/pull out bed for children or guests 3&4. Lots of storage in the bedroom but there was a distinct lack of hangers in the wardrobe but loads of drawer space. The kitchen is adequate enough for simple meals (no oven) with a twin hob and microwave, kettle and toaster, and a selection of pots and pans. We managed really well. The hotel provides breakfast 8am - 10am if you want it at 12euros per person. We didn’t try this option. Housekeeping are amazing and come every day! Everything is clean and beds are made. Towels can be changed daily if you like. For a self-catering holiday we found that a lot was provided in the apartment for us: washing up liquid, washing up sponge, washing up cloth and a tea towel. These are replenished and changed as needed. There is also toilet roll, shower gel and hand wash provided in the bathroom which was lovely - again, replenished when needed or on request. The complex gardens are beautiful and well-tended. The pool looked lovely and well-cared for, however we didn’t try it out. There seems to be a hot tub in a wooden building off the pool area - we took a look but it was grubby and the water had floating debris. I’m sure they would have sorted it out if we had asked, but we were out and about discovering the island every day. You definitely need to hire a car for the duration of your stay here as there isn’t any bus route nearby and taxis would be very expensive to get around the island. HANDY TIP: If you’re picking up your hire car on landing at the airport and driving to Quinta da Santana - to get into the complex there is an electronic gate that requires a remote control. When you first arrive, drive past the big metal gate and find the next smaller (pedestrian) gate. Put the hazard lights on in the car and get out to ring the bell. This alerts reception who will come and open the gate for you or just give you a remote straight away so you can drive into the complex. We had a horrendous time of looking and looking and going around and around the roads trying to find the entrance!! We didn’t know about the need to ring the pedestrian gate bell (face palm!) The reception staff are lovely and very accommodating and speak English very well. I’m not sure what other languages they can speak. The area that Quinta da Santana is situated in is the one fly in the ointment….it seems really run down and the road they are situated on is all full of industrial buildings and commercial businesses. Further exploration within Santana uncovers the grubbier side of agricultural life with its local working class community.

Nesta nova visita à ilha de São Miguel optei por um alojamento na parte norte da ilha, onde existe uma variedade de novos alojamentos. Confesso que a reserva foi feita unicamente através das fotos fornecidas pelo alojamento, não tendo lido nenhum testemunho de antigos hóspedes. No momento da reserva, verifiquei que o valor pedido pelo pequeno almoço era elevado, não tendo por isso optado por essa opção. Horas antes de realizar o check-in recebi uma mensagem do alojamento a informar os códigos de acesso ao alojamento. É um processo simples, embora ache que a porta de entrada nem sempre abre com facilidade. Aproveito para referir que existe uma porta de acesso ao jardim/piscina (e por consequência aos alojamentos do rés do chão) que esteve sempre aberta durante a noite. Creio que em termos de segurança dos hóspedes deveriam verificar/rectificar esta situação. Relativamente ao estúdio com dois quartos, pareceu-me muito bem inicialmente, mas verificou-se que era muito quente durante a noite, sem possibilidade de abrir a janela para a rua (pelo menos eu não consegui). Para uma estadia de 3 noites, penso que os produtos de higiene não foram suficientes. Apesar da simpatia e disponibilidade de quem nos enviou as mensagens de boas vindas, lamento que em toda a nossa estadia apenas tenhamos tido contacto presencial com a funcionária (ou dona) do alojamento no momento que efectuamos o check-out (penso eu por mero acaso). Este alojamento tem todas as condições para melhorar e ser uma referência, no entanto não posso dar uma avaliação superior tendo em conta outros locais onde já estive hospedado, tendo em conta a mesma gama de preços.

We stayed here for three nights in a two bedroom garden space. I would have to disagree with the reviewers who had complaints about the accommodations. We found the beds to be comfortable, pillows to be great and the space to work really well for a couple and one child. I could see if you shared the space with two couples, you may have issue that one bathroom only has a tub and no shower. One area they could improve is to offer more than two chairs on the deck given the space is two bedroom. The hot tub was nice. It is not super private with the next door neighbors but that wasn’t a big deal for us. I did have an issue one of the days when they were building a gazebo very close, banging for multiple hours. I brought this up to the front desk and we did not hear the noise again. The power went out during our stay which seemed to be unique. The restaurant handled it well when the power returned. The food was delicious in the restaurant for all meals. Make sure you notify the staff if you have a food restriction. I could see if you stayed here for a week, that you would want more options as lunch and dinner offerings overlap. There are some wonderful nearby restaurants. My main issue comes from having to reserve the gym space. I think they do this because there is a massage area in the space. Given the large property it seems they could move the massage area somewhere else as this set up left us with few options to utilize the gym. I would definitely stay here again!

Albergo lontano dal centro del paese di Capelas, raggiungibile a piedi attraverso una panoramica strada sterrata (priva di illuminazione pubblica, e quindi non percorribile dopo il tramonto), oppure rasentando i muretti in pietra lungo una strada carrozzabile dove le vetture sfrecciano veloci… L’albergo offre alcune attività, per chi desidera godere appieno di una vacanza rilassante, come ad esempio una piscina esterna circondata da molti lettini a disposizione degli ospiti, palestra interna dotata di numerosi attrezzi, una piscina interna, ed una sala giochi con tavoli per giocare a carte o a dama, con anche un tavolo da biliardo (a seconda dell’attività scelta in sala giochi, ci potrebbero essere costi da dover regolare in reception / si veda descrizione foto). Sono a disposizione degli ospiti, gratuitamente, degli ampi teli di spugna da utilizzare in piscina. Nelle camere, a disposizione gratuita ci sono bottiglie d’acqua, bollitore e bustine di tisane e zucchero. Ci sono anche cialde di caffè Nespresso, a pagamento extra di 0,75€ cadauna. L’albergo ha un’anima “green”: oltre a proporre agli ospiti un cambio non quotidiano della biancheria da bagno (che, comunque, viene effettuata se richiesto), premia coloro che non necessitino di far rassettare ogni giorno la camera da letto ed il bagno, con un voucher del valore di 3,00 Eur da utilizzare al bar dell’albergo o per le bevande ai pasti in ristorante. Se si preferisce una pulizia quotidiana, bisogna dirlo in reception ogni giorno entro le ore 12.00 (ed in questo caso si “perde” il voucher). In caso contrario, la camera non viene rassettata, e alla sera si può chiedere il voucher il cui valore può essere scalato immediatamente dalla consumazione di bevande al pasto, da regolare con pagamento diretto o con addebito alla camera. Le stanze sono ampie, dotate di balcone, con pavimento in listelli “simil-legno” (no moquette). Letti ampi e con materassi ergonomicamente rigidi al punto giusto. Poche prese a muro per ricaricare, contemporaneamente, telefoni mobili e p.c. od altri dispositivi elettronici. Rete Wifi gratuita a disposizione degli ospiti, ma priva di password di sicurezza. Per chi si sposta in automobile, l’albergo dispone di due piazzali di parcheggio, interni alla struttura ma scoperti (parcheggio non interrato). Colazione e cena a buffet: ampia scelta di piatti, ben curati, e variati tutti i giorni. Servizio attento e non assillante del personale di sala che libera il tavolo dalle stoviglie usate. Personale di reception cortese, che parla anche inglese. E’ un albergo nel quale ci siamo trovati bene e che consigliamo.

The complex is located in the tranquil village of Capela, a quarter drive from the capital and the airport. A car is a must, but you need it to visit this beautiful island. Our 2-kamerappartement was very spacious and clean. The beds were fine with choice from two kitchens. The hotel is very fully equipped with oven, microwave, Nespresso device (cups for payment) and water cooker with free tea. With no cleaning, you will receive a €3 voucher per day to spend in the restaurant. However, €3 is not worth much in this restaurant, since prices are huge: a cappuccino costs €3.50 here while the prices for coffee are around €1.20 on the island you need to ask yourself for the vouchers, The hotel was very comfortable and it was very comfortable and it was very comfortable and it was very comfortable. The sauna, fitness room and the indoor and outdoor pool were not used, so I can't evaluate this. Sufficient parking space. Coffee to drink between the locals in the Moby Dick cafeteria in the village. Supermarkets Pingo Doce and Continentale nearby car distance.

We stayed 5 nights in this hotel. Let's go one by one. Room: There was not exhaust system in the toilet. The smell of the sheets was awful since the very first day. The design was nice. Cleaning service was a joke... We had to ask up to three times for making up the room... Every day was a drama knowing when it was going to be done. Breakfast: A 5 star hotel does not deserve such a bad breakfast. Orange juice was not even fresh. Spanish Ham was awful(really low quality and bakery... just speechless) Restaurant: Extremely short variety of dishes. Again, not at expected level of 5 star hotel. Facilities: There were many rooms yet to be finished and not completely built. Surroundings are really ugly.... Additional comments: We saw many couples&families who had a booking in the frontdesk with no room available... Hotel was offering other room in other hotels at 17km!! We went to play to the pool (billiard) and there was a leakage on the ceiling... A new hotel with leakage??? Summarizing, the best of this hotel was the staff ...Poor them, trying to ”extinguish” all the fires caused by the hotel & hotel management. Specially front desk staff: Thx for doing your best! I provide 3/5 star coz I want to believe that they will fix all this issues in a short time and it will be good by then.