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Told we were being upgraded on arrival only to be put in one of the worst rooms ever experienced. No hot water until day 2, broken vanity desk lamp shade held together with masking tape, filthy chair. After night 2 they changed our room which was fine. However, while the staff are extremely pleasant and polite they are clearly not trained so restaurant service was appalling on several levels. Aside from duty manager Megan who was fantastic and worked hard to resolve the issues, she had no proper competent support and the so called hotel manager seemed happy to leave it to her to sort out. It is for the most part a beautiful property but poor standards of service and maintenance lets it down badly.

The hotel is very comfortable and it is very good to get a little more than the previous opinion, but I find the note too hard ... The swimming pool would deserve some more maintenance, that's true. The restaurant is very long, but it's a constant in Zanzibar. The meat is coriace ... But the frame is beautiful. And above all, the staff is really nice and deserves a 4/5

R&R in a friendly and welcoming environment. Zanzibar was on the bucket list and using this hotel as the base for us to explore the island was a good choice. As you do, you read reviews and then make the choice based on reading between the lines. The hotel food, accommodation, entertainment and facilities were value for money and representative of similar priced hotels in other third world tourist spots. We thought the buffet offered a good variety, often having different themes. Our all inclusive holiday package proved to be cost effective and the drinks available, 24/7, were most enjoyable. The hotel has three pools and sun loungers were always available. The beach was ok to stroll along, when the tide was out, and you could take this opportunity to visit the nearby village and interact with the locals. The hotel does provide a free shuttle bus every day for guests who would like to experience a beach that is more commercial and user friendly. The bus drops you off at a beach cafe where you can use their sun loungers when purchasing food or a drink. This was perfect for spending time sunbathing, swimming, browsing in the numerous souvenir stalls and interacting with the Masai beach boys. We took advantage of using the travel agents onsite at the hotel to book excursions which enabled us to explore the island and we found them to be reliable and competitively priced with our tour operator. Five of us also took a trip on a local's motor boat across the bay to visit a sandbank and mangrove forest for $15 each. Be prepared to haggle to get the price down to what you are comfortable to pay. We also took the opportunity to eat at a Said's Bustani Local Restaurant located 200m from the entrance to the hotel, walking along the road towards the village on the left handside. Two Tanzanian meals with drinks for $20 was an enjoyable experience as was the 200 shilling ride in a Dala Dala to the village beyond Marumbi which we boarded outside the hotel. Overall we thoroughly enjoyed our stay at this hotel and our visit to Zanzibar.