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Great location. Fast Wi-Fi. Friendly and helpful front desk staff. Large clean room with a view of the river (not all rooms have the river view). Comfortable bed and plenty of good quality pillows. Keurig, frig, and microwave in the room. Only down side was breakfast! None of the yummy cinnamon rolls HIE is known for (one of the reasons I go to HIE to be honest). I was told by another guest they were out. I went to plan B and tried to use the pancake machine to make pancakes. It malfunctioned and there was no breakfast attendant to help out. My husband wanted oatmeal, but the oatmeal pot was empty and clean-looking as if it had never even been made. We both ended up eating a bowl of cereal. As we were leaving the breakfast area, the attendant showed up. Confirmed they had been out of cinnamon rolls since the day before and asked me if I wanted to grab one end of the pancake machine and he would grab the other and we could throw it in the river. 😱 I brought the breakfast “irregularities” to the attention of the front desk staff. She apologized and immediately took $20 off my bill which I appreciated. She tried as best she could to make the situation right. That is what a business should do!

The rooms are not connected to the lobby. You will have to drive or walk to the lobby from your room or vice versa. I was given only one key although I asked for one for my son who was staying with me. My son had to go back to the lobby to request his key. The outside entrance going to the rooms was unlocked (I didn't need my key to get in) when I arrived after 11 PM. This made me feel slightly unsafe. The breakfast menu had no protein options rather plenty of carbs. I decided to make myself a bowl of instant oatmeal. When microwaving my oatmeal, it spilled all over the microwave despite following the package directions. I told the staff who displayed noticeable disgust with me. Yes, the price is cheaper to stay here, but I guess you get what you paid for.