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If I could rate the staff only, this would be 5 out of 5. Everyone was professional, cheerful, and welcoming. The hotel is not managed directly by Hilton, so some of the amenities are a little below expectation. Our room (one bedroom suite with 2 double beds) was on the 3rd floor. Due to the space required for the HVAC ducting, the bedroom was noticeably smaller than we have experience at other Homewood Suites. Although we were warned that the area was a little ”sketchy” we did not experience anything out of the ordinary for a huge metropolitan location. The hotel was quiet and comfortable. Breakfast was ample and well presented.

A estadia foi ótima. O quarto é grande, pedi duas camas Queen, com café da manhã incluído. Na recepção eles tem café e chá, o que ajuda muito, as temperaturas são muito baixas. O café da manhã é bom, não tem leite sem lactose ou sem alimentos sem glúten. Mas na mesma rua tem tudo para comprar, desde que tenha carro. A localização é ótima. O carro fica no estacionamento deles é gratuito. Vale a pena ficar lá e visitar os museus e monumentos em Washington D.C.

Ctrip booked two double-bed rooms, ready to check in at the front desk, and only one double bed was answered. The Ctrip customer service was always busy. Later, a customer service called me to talk to the hotel front desk and gave them to the hotel. After a confirmation code inside, the hotel found another section of the department, or a double bed. The customer service phone changed the hotel front desk to a large bed. The front desk refused, said it could not be changed, and finally had to wait for Ctrip to negotiate, about an hour before and after. Finally, I went to the hotel on-duty manager to explain the situation before I was able to check in. I got my room card at 8:50 pm and 10:00 pm. After a long day of fatigue, it was a bit ugly to encounter this. The location is relatively close and the price is relatively cheap. After all, Hilton is a big name, but this type of hotel has to charge and expensive for breakfast. I still think that holiday inn and crown plaza are better and cost-effective.

High cost performance, large rooms, very close to the city center, there is a big supermarket and restaurant opposite the hotel, very convenient. Free parking is very convenient, among many budget hotels, the comfort inn is the most cost-effective

Hotel stay was far less than satisfactory and here are the reasons: 1. Some Front Desk staff didn’t know how the Bonvoy Ambassador hotel credit worked providing evidence many are poorly trained. a. The morning front desk member told me that he “just worked here” and the manager would arrive in a couple of hours to help me. No one ever got back to me. b. Requested manager support, not one got back to me. 2. Hotel room had: a. Collapsed cushions on the couch. b. Mold in bathroom c. Broken or extremely worn furniture. d. Torn and ripped window drapes 3. Billing was wrong and difficult to correct. Our family grew up managing hotels and I know that owning and operating a hotel is very difficult, this hotel exemplifies just how hard it is. I will not stay at this hotel again because there are so many other quality hotels in the area at the same cost.

Very satisfied, the room is large, there are Chinese supermarkets around, you can eat and drink, it is worth recommending to everyone, the transportation is also very convenient, it is a very ideal hotel, praise!

I enjoyed the stay here. The utensils and dishes are often hard to get enough of. For example, I wanted some forks, but they were out. They had plenty of dishes for me to use, and I had brought along a spoon, so I ate with the spoon I brought with me. Otherwise the rooms are adequate to move around, and the queen size bed was firm and comfortable. There are three pillows of various firmness and thickness, so should suit most people. The breakfast is paltry, only consists of instant oatmeal and granola bars. There is plenty of coffee. Once coffee ran out, so I notified the management, and they started a new batch right away. Per posted policy, they don't clean the room if staying less than a week.

The staff is so kind and helpful. Kyan helped me with essentials when the airline lost my luggage. The whole team made sure I had a great experience. At the hotel restaurant I had amazing service from Ben and the rest of the bar team. I appreciate all their efforts to solve my travel issues.

I stayed here over the weekend to catch my Giants against the Nationals. The hotel was very clean and nice. They have a great breakfast restaurant in the lobby. The staff was very friendly. Parking was fairly priced and easy. If i come back into town i will 100% stay here again.