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I stayed at this hotel for one night while traveling back home from vacation. There were 3 in our party - one who was elderly/handicapped. I was surprised that the handicap parking is on the side of the building and not closer to the lobby door. Upon entering, you can tell that the facility is older, but the lobby has been updated and freshly painted - high hopes that the rooms were that way too. Upon entering our room, the thermostat was set at 61, which was ice cold. Setting it 10 degrees higher would have been sufficient. Our room included 1 bed and 1 sofa bed. After folding out the sofa bed, the mattress was filthy and there were no sheets in the room (had to get them from the front desk). The sofa was setup so close to the wall, you couldn't even squeeze through to make the bed. I attempted to climb on the mattress to put on the sheets and immediately fell through because the fabric underneath the mattress was completely frayed and unsecure. There was also a pubic hair on the toilet seat. We requested a new room and were able to relocate, but did not receive any apologies or concern from the front desk employee (Janet). Thankfully, our rooms were on the first floor, as the elevator was out of order. The shower grab bar in the 2nd room was coming loose from the wall and I doubt it would have been sturdy enough had someone fallen or used it for support. The toilet seat was also so old that it was peeling. And the toilet seat sat so low - again, making it difficult for anyone, let along an elderly/handicapped person, to get up and down. Plus, when you flushed the toilet, it made the loudest noise and water jumped up from the toilet bowl, almost like a bidet. In both rooms, the lamp shades were cracked and damaged, almost like they had been thrown against the wall or knocked off the table. We stayed here due to its location near the highway and price, but I guess next time we'll spend a little bit more and stay at another, nicer hotel. I understand that hotels are different based on their locations and brands, but some hotels (Hampton Inn) are very consistent and you know exactly the type of service, room, cleanliness, etc. that you get, no matter what location you go to.

Nice scenery and good environment

This hotel was exceptionally clean, as I’m sure most of it has to do with the fact that it relatively brand new. And the staff was cleaning continuously. The rooms are quiet and very comfortable! The bed and the pillows were the most comfy I’ve ever slept in and the room gets super dark when you pull the shades, even in the middle of the day. Our room had just a shower, it would’ve been nice to have a shower tub combo, but all in all I will give this room and hotel five stars! The location is ideal for shopping and restaurants close by. And also, it’s on the outskirts of Ft. Worth, so traffic isn’t too terrible getting around. Breakfast was good and had a decent selection, waffles, eggs, bacon, oatmeal, yogurt, cereal, muffins, juice, and coffee. Negative: Pool was freezing! I thought for an indoor pool it would be heated…

We recently stayed at this property while visiting our son in college. We were given the wrong room at check in although we did not know that until later. At around 11pm we woke up to loud voices in the hall and someone trying to get into a room. A few minutes later there was loud knocking on our door and someone was trying to get into OUR room. The person said he was with the hotel and wanted to know our name. My husband got dressed and went to the door and told them our name. I can't understand why they needed that information since we had an advance reservation, I'm a Marriott member, they had our credit card on file and we gave an ID at check-in. That's when the employee told us they had give us the wrong room. What did they expect to happen at 11pm- that we would vacate the room? We found out the next morning that the hotel was sold out, which made the situation even more confusing since the guests who booked the room we were given also had an advance reservation. The employee who had knocked on our door said he asked the manager- Victor Rivera- what to do about the situation in terms of an apology and was told to just apologize for the inconvenience. I reached out to Marriott and they credited my Marriott account 10,000 points. Seriously, for giving us the wrong room and then being rudely awakened? There are so many hotels to choose from and we will certainly think very carefully before selecting a Marriott brand again. I feel totally undervalued as a guest!