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The hotel is very old, in fact, it is really not worth the price, but it seems that the nearby hotels are similar and there is no choice at night! The breakfast packaged by Ctrip is not a buffet but a set meal. It is OK and full! The parking fee is too expensive. Ctrip said it was 40 US dollars. When I checked in, the hotel told me it was 48. After arguing with the front desk staff, they actually gave me a discount of 36 USD! But when I was looking for the elevator, they told me to go down the hall and turn left. We searched for a long time but couldn’t find it. Later, they came and said front desk left. It felt like they deliberately pointed me to the wrong way. The first feeling was immediately bad! There is an uncle from Guangzhou who has been in San Francisco for more than 20 years in the restaurant. He is very nice and speaks Cantonese with us. He immediately speaks Cantonese to us! On the last day, Zaizai caught a cold and didn’t go downstairs for breakfast, but he packed breakfast for us. It was very heartwarming 👍There are also many sisters who speak Cantonese when they are cleaning on holiday. They are all very nice! The hotel airport shuttle bus is very convenient, every 15 minutes! Overall, it feels good!

Everyone was super nice and it was very clean and they really tried their best to accommodate wishes. It is supposed to be in airport hotel so the location is not really close to anything it's at least 15 miles away from most of the attractions. It's in a very quiet area and you can go outside and walk near the large bodies of water. They also have a luggage room which you can use free of charge and is very secure. They do have water but they just have bottled water in the fridge at the front desk so you should kind of purchase your own water and advance otherwise if you get thirsty during the middle denied or something then you don't have. They did have a microwave which was nice and a bathtub which was very clean. I Their breakfast was very sparse and also not good if you have sensitivities or allergies because it was basically just cereal milk coffee juice a pancake/waffle maker and 1 or 2 different types of eggs and maybe a sausage. They also have bread that you can toast but realistically if you're a gluten free or you can't eat sugars or if you're diabetic then you should plan not to have the breakfast. Also some of the breakfast was actually very cold but they really try their best and they're very very nice and kind the staff I mean.

After a 12 hour transcontinental flight I arrived at Embassy Suites looking forward to a warm welcome. Instead the woman in duty at the time was extremely unfriendly and unwelcoming to me thus type of person should not be at a job which requires professional behavior and welcoming attitude. Instead she wanted me to know that she was right and I was wrong in my confirmation that i could check in earlier than 4 pm

The front desk service is very high and professional, and there are questions and answers to provide timely help. The hotel shuttle is very convenient to and from the airport and the driver is also enthusiastic. Overall a good experience

It is a wonderful hotel with friendly and kind staff. The lobby is bright and looks brand new. There are many different seating areas, from an indoor fireplace to the breakfast area, to the bar, or two different outside areas. The weather was stunning, and it was nice to sit outside and enjoy the breeze. There is a walking path right on the property, so I had a good morning walk each day. The location was incredibly convenient, with SFO a 5 minutes shuttle ride away. I had to be in Downtown SF and in San Jose so I found the spot perfect for my needs. I used the shuttle to leave, and it came within 3 minutes of the time posted on a sign in the lobby. Sit next to the exit door as the shuttle driver doesn't really yell out to let people know he is there for airport drop-off. The rooms were a great size, and I absolutely love the fact that there was a fridge and a microwave for my use as I was staying several days. Thank you! The bed and pillows were comfortable, and thankfully, I didn't hear any road or airport noises at all. The house staff was friendly and helpful when I needed some extra things. Overall, if you want a clean, bright, remodeled hotel with nice staff, easily accessible to the cities around you, you found your hotel. I'll be a repeat customer when in the area.

Hotel is good since I has shuttle bus to adn from the airport. The breakfast that can be purchased separately is quite good. Staff is alright. The problem is this hotel really requires innovation and clean up. The curtains in our room were covered with mold. I wouldn't stay there again.

The room was really nice and everything was clean. The hotel is in a good location. The lady at the front desk was really nice and even allowed me to check in early. The only reason I am giving it 4 stars on service is because I emailed in advance to get instructions on how to catch the airport shuttle from the airport to the hotel, but I never received a reply. Outside of that, everything was really good. I would stay here again.

This was an awesome experience. We were staying here as a Day Use hotel and I was a little nervous about if we would be treated as a nuisance since we were only staying a few hours. EVERYONE here was so kind and helpful and courteous! We had very clean and comfortable room for our six hour stay. We were able to nap, shower, and watch TV while waiting for our midnight flight. The restaurant food was high quality and the server was terrific, sorry I don't remember his name. I wish I could give more than 5 stars! If we are in San Francisco again, we will definitely stay here.

Hotel is clean! However, no much view from the hotel! Highly recommend if you guys request for sea view!! Free shuttle to airport terminal. 👍🏻

The hotel is a 10-minute drive from the airport. It is not far from the Bridge and Stanford. It is next to the beach. The room is clean and quiet, but there is no small refrigerator. There is a service fee if breakfast is included. Parking is 20 dollars a night. Free bottle of water is only given on the first day. ah