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The surroundings are desolate and there is no public transportation. It is hard to find a place to eat. At the front desk, there was a fat woman wearing glasses who was very arrogant. She stayed for two days and brushed me twice for pre-authorization. The pre-authorization was not returned after 4 days of departure!

I always choose this hotel and absolutely love it here. Needless to say I definitely will be staying here again. My children, husband and I just love it, from the pool to the beds to the gym area to the numerous lounge areas to the complementary breakfast. Which may I also say that the breakfast is amazing and they offer a huge variety of breakfast foods that all are very delicious...

We had reserved three nights (using points and certificates, so reserved each night separately) and upon check-in realized we probably needed to cancel the 3rd night. I asked the clerk for confirmation that we needed to do so by 6PM of the day before. She responded ”No, you must do so 3 days in advance.” I showed her my confirmation email which clearly stated that cancellation is required by 6 PM of the day before. She simply kept repeating that at this hotel, the policy is 3 days in advance. Her unpleasant attitude and incorrect information (contradicting the written contract with our reservation) put a pallor on what was otherwise a decent stay. Since we are platinum members, we did receive an upgrade to a ”suite” which is a larger room with a sofa area. The room was nice enough except it faced the highway so there was some noise, which didn't bother me since I always wear earplugs.

On a positive note the location was great, the usually amenities such as breakfast, indoor pool and gym, nice public spaces we’re all up to par. This is the reason I like staying at Hyatt place. Unfortunately, this location had some issues. First, our bathroom was not clean, Urine on the side of the toilet from a previous guest. Second, the parking situation is not great, there is very limited parking in the front so you had to either park behind the building or across the street. Neither lot had defined parking places and the lots were not suitable for roller board luggage. Thirdly, the hotel is adjacent to a catering hall. We were staying in room 418. If you are staying on that side of the hotel, dont expect to sleep before 12p. The walls are so thin you would hear the music and DJ from the weddings next door very clearly. When event is over tou get the pleasure of hearing the drunk guests screaming up and down the hallways returning from their night out. I would suggest if you are staying on a weekend to look elsewhere unless you are attending the party next door.

I booked an overnight package for Valentine's Day weekend. The package included an overnight stay, dinner at their restaurant, champagne & chocolate covered strawberries and a hot stone massage for each of us, tax and gratuities included. When I called to book it, the woman I spoke to told me that we would have use of their gym and pool while we were there. I then confirmed that we could use the gym before our spa services when I spoke to someone at the spa. We got there around 6:30 pm Friday night. Check in was easy. We went to dinner and saw that they had a price fixed menu for the holiday weekend, which was fine, but when we got seated we were given a sheet of paper with an extremely limited menu that was included with our package. It only had two choices for an appetizer, three for dinner and dessert was either a brownie or ice cream,(I am gluten free and dairy free so this was an issue). We decided to just make due with it and the chef made sure to prepare my dinner GF for me. I ordered a drink for $12 and the ENTIRE glass was filled with ice. I had 4 sips and the drink was gone. We asked the waiter if he could get me a refill because there wasn't much in the glass but the bartender refused unless we purchased another one, which we didn't. The next morning I verified again that we can use the gym before our spa appointments so my husband went down to the gym. Turns out the gym costs $20 a day to use. It is a private gym that rents inside the hotel. As he was walking back to the room he found a tiny workout room next to the pool that had 3 cardio machines and thats it. That is the hotel gym that we could use. To top the whole trip off, we booked hot stone massages and my husbands room had an electrical issue so there were no hot stones, the therapist couldn't heat them up. We were very upset that we were not told the true specifics of our package. I would not have booked it had I known these things.