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Overall feeling good

This is the first time our family has had a long-term hotel stay. We are one week in and I couldn’t be more pleased with our experience here! We have a 2-bed, 2-bath suite that very much feels like a home. I wish they had these everywhere we travel. I assume it has been renovated, but the updates were done well, especially the bathrooms. I have interacted with staff members from the front desk, maintenance, and housekeeping, and they have all been exceptional. Any small issue has been quickly taken care of in a kind, friendly manner. The place felt clean upon arrival and housekeeping did a fantastic job making it feel so fresh again on cleaning day. Oh, and everyone has been properly masked. There is a coin laundry, which I would prefer something that takes a card, but it gets the job done. Breakfast is limited, of course, but very well organized. This place is a perfect mix of old-school hospitality with some modern elements. The layout feels like a little village and even the other guests have been very friendly. I’m so, so glad we decided to go with Residence Inn due to location instead of our original Airbnb plan. I would drive even further to stay here. With the popularity of Airbnb, Marriott should really consider investing even more in this hotel model!

Hotel is what you should expect from a Courtyard - clean rooms, clean Bistro, attentive staff. No waiting at the front desk for help, mobile check-in spot on (not all Marriotts have this down yet), and quick service at the Bistro. No elevator, but only a two-story location and they let you know that at check-in. All amenities in the room are clean and functional. Portillos right next door for quick eats also.

Except for expensive, others are quite good. Breakfast is average, but this Western-style hotel, we are not used to eating is also normal. When I first arrived, I went to the restaurant in the hotel's atrium and ate a lunch. I didn't expect it to be quite pleasant. The price was real, the service attitude was good, and the taste was not bad. The only drawback is that I don't think there are a few chairs in the hotel entrance. It is not convenient to stand at the door when waiting for the car.

Older hotel in an office park. Nothing disqualifying or egregious about his property, it’s just not up to what should be expected from a Marriott. On the positive side, the unit is sizable — the living area accommodates a queen size sleeper sofa and a desk, the double queen bedroom also has a small sitting area. The bathroom does not make good use of space. It has a full tub and a separate walk-in shower, but there’s not much space in the latter and if feels cramped. There are sliding doors between the shower area and the vanity/sink area and between the bedroom and the vanity/sink area. The way these are hung, they make a lot of noise when closed or opened- pretty annoying when traveling with kids. The carpet in the room was stained and the outside of the windows were about as dusty and grimy as I have seen in an office park Marriott. The kids liked the buffet breakfast, which is sort of a higher end version of what you get at Residence Inns — eggs/bacon/sausage/potatoes, plus a waffle maker. It was free for us due to Marriott status; I don’t know that it’s worth the twenty dollars they are charging for it otherwise. The staff at the restaurant was friendly.

Great place to stay for the price. The room was clean and the breeds were very comfortable. Some of the rooms do not have hair dryers. I borrowed one from the front desk. He was very reluctant to loan us one but did. I returned it when we checked out. There are supposed to be refrigerators in some rooms but not the one I stayed in. I like that the floors were laminate and not carpet. Very affordable clean place. Restaurants near by and easy to find

Hannah at the Bistro was lovely to chat with! Amazing customer service. She is efficient and spot on with getting guests food and drink, especially since she seemed to be the only one working in the restaurant. She even kept the bar open later for us after the show at the Ravinia. Definitely stop by if you’re staying here!

Pros: Spacious and comfortable one-bedroom suite, quiet and convenient location, friendly staff, pleasant decor. Cons: No nearby grocery store. It's not something I say very often, but this hotel is nearly flawless. I would stay here again in a heartbeat. My one-bedroom suite was just spacious enough to feel like a small apartment with separate living and sleeping areas. My stay was four nights and I could have easily been comfortable spending another four, and another four on top of that... you get the idea. The hotel itself is quaint and warm- it doesn't have the most recent Holiday inn Express decor (which is nice) but the fireplace in the lobby and the dark wood throughout gave the property a slightly rustic look. It was a nice home-away-from-home to return to every evening. The staff was friendly and made sure to repair the toilet in the bathroom that continually ran the first night of my stay- after one day it was no longer an issue and I didn't experience any other problems throughout my stay. Speaking of bathrooms, the water pressure in the shower was exceptional. Conveniently located between trendy Wheeling, IL and I-94, the hotel's setting was quiet and I never had to travel very far to get on the way to where I was headed. My only complaint is no grocery store being in the immediate area- I feel as though I had to travel ten minutes whenever I needed something. Still, a small price to pay for such an exceptional hotel experience.

Overall, the service is not bad.