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I was having surgery in Durango, because the room I booked was available they allowed me to check in way earlier than my designated time due to my operation. In addition, they provided me water bottles and complimentary snacks. I am a gold member and I have stayed at many hiltons. You could tell this location really did care about its guest as most other places would have not made the accommodation for my procedure. Everyone I talked to was very nice and tried their best to make accommodations. I would recommend anyone staying in Durango to stay here as the hotel is very nice and cares about its guests. 10/10 experience and I will be writing to Hilton as well to express my gratitude for their kindness.

We highly recommend the General Palmer Hotel in Durango, Colorado! We have stayed at the General Palmer Hotel on many occasions and our most recent trip was fantastic! We planned to trailer our motorcycle for this trip and prior to making reservations, we contacted management to ensure we would be able to park our truck, trailer, and motorcycle in the hotel’s parking lot. We were ensured that we would be able to do so. Upon arrival, when checking in, we met with Oksana and Amy at the front desk. While speaking with Oksana and mentioning the parking situation, Amy immediately went outside to help with the parking of our vehicles. She didn’t hesitate for a moment to ensure we would be able to park the vehicles with no problem. Soon after, Oksana was outside helping us bring our luggage into our room. The hotel, as always, was clean – from our room to the lobby to the stairwell! It is an old hotel, built in the late 1800s, so if you enjoy history, you will enjoy staying here! We enjoyed the simple FREE breakfast – juice, coffee, Danish, egg/sausage casserole, etc. If you are looking for a more hearty breakfast, we recommend the Durango Diner. But the light FREE breakfast offered near the lobby was fine for us and we enjoyed talking to other guests over coffee. We took the Durango-Silverton Train Ride, so this is the perfect place to stay! If you do not enjoy an occasional train horn, then you may want to look elsewhere – but we enjoy hearing the train! We had the pleasure of staying in the Presidential Suite and the additional living area was perfect for us as we needed to work a bit while on vacation for 8 days. It was clean, comfortable, and roomy! (Note there is another building with additional rooms and there is no elevator in that building. So, if you need an elevator, be sure to ask about staying in the main building.) The hotel is located right in the heart of downtown Durango, making it so easy and convenient to walk to restaurants, shops, art galleries and more! We cannot say enough about the hotel’s 2nd floor and 3rd floor patio – the decks overlook the train station, the town of Durango, and you don’t want to miss having a beverage while watching the sunset!

Walk back in time. Beautifully restored 1887 hotel. Front staff very helpful and wanting to make sure you have a good experience. Even though the hotel seemed very full, the room was quiet. Perhaps the walls in swell hotels were better built in the past than contemporary hotels. Free parking across the street with a provided pass. Don't pass up the self guided tour of memorabilia displays. Purchase the book on the hotel for a very good history of the town and hotel.

Whether in the bar or the restaurant or the front desk, all of the staff are friendly,efficient and helpful. The food in the restaurant was great. Hotel is in a great location. Right on the river with balconies facing it. It’s only a couple of blocks from the train station and downtown Durango. I do need to point out that the hotel is starting to show its age. Carpeting in the common areas needs to be replaced and the interior has the feel of something built some time ago. However, having said that, they are doing a good job with maintenance of the facility and most importantly, the hotel common areas and rooms were clean.