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Was attending a conference conference room temperature was too cold hot and for 6 days they didn’t fix it daily it was the issue fitness room didn’t had any Air-conditioning, food by hotel at conference was poor quality It’s a Old building not clean ac issues in conference room or Old building not clean or upto gate Wi-Fi and Air-conditioning issues in conference room escalator was broken

Stayed over for a weekend as I had a couple of events to attend. I didn't have any interactions with the front desk staff as I check-in and out from my phone, although I was greeted each time I entered/exited. I'll give this hotel a shoutout for not having the air conditioners in the rooms limited, if you want the room to go down to 60 degrees, the AC will go down to 60 degrees. The pool is small but perfect for 2-3 families at most, the complimentary breakfast was small but satisfactory for what it was and did the job. The only thing that would keep me from giving this hotel the highest ratings are the following: - The rooms are a bit dated, and the bathrooms (specifically toilets) can use an upgrade. - You can hear the RT17 traffic from your room, the only thing louder than the traffic was the refrigerator in the room. - The elevators are extremely slow so if you are above the 3rd floor it can be annoying to go up and down. - The mattresses (we had the king-size bed) were extremely thin to the point you could feel the springs pressing into your body as you sleep. - The night we had one of the events we could drive through the entrance way as we did normally as there were 2 cars parked there. When we go to the entrance it was a bunch of people hanging out and smoking **** with both cars parked and playing music loudly. (This could be a one-time thing here but I was only there 1 night) Overall, for what I needed a hotel for this stay, just a place to sleep for 1 night. I don't believe I could do more.

Hey 4 of us stayed here and had no issues. We were pleased with the friendliness of the Staff including Alexis at Front Desk and the team around her! we chose this location because we were traveling for a cruise.. Chicken Sausage for breaskfast was a great selection! thanks marriott team

We stayed two nights here and are satisfied with the room, facility, and service. The staff was very friendly and willing to resolve any issue including the printer.

We have stayed at this Fairfield several times. From desk staff pleasant and helpful. Rates are reasonable considering proximity to NYC. Room was clean and everything functioned (microwave, coffee maker, mini-fridge). Beds very comfortable. There was a good variety of breakfast offerings, just wish there was a waffle maker. Breakfast crowds depend largely on whether a school group is staying there. Breakfast staff kept things stocked as best they could. Wish there was a waffle maker, but that probably would have slowed things down considerably at the buffet. Very conveniently located on the NJ Transit bus line into the city, schedule and easy to read directions available at the front desk. Bus info needs to be updated with changed fares. Would stay here again.

The biggest problem is that the independent heater cannot be turned off, which makes it extremely noisy at night. I didn't sleep well all night and was very tortured. Another problem is that the outbound transportation is not very convenient. You need to find the boarding point at the Port authority bus terminal and learn how to use the automatic ticket vending machine or app to buy long-distance bus tickets (but the number of trains is quite dense), or It cost over $50 to take a taxi. If you don't mind these two points, there is nothing wrong with this hotel.

Booked this based on the reviews. Arrived later in the evening and informed our room was given away (king). Apologized and was told we’d be put in a double accessible room. We were fine with this. It was a long day and we were tired so just wanted to shower and sleep. We were also given a card for complimentary breakfast. I wish I remembered the name of the person who checked us in. It was clear he was apologetic and wanted to help. We arrive to our room and on the initial entry to our floor noticed it seemed under construction maybe? Paint was unfinished along the bottom baseboards in the hall, but no biggie. Entered our room and it seemed okay. Large. Unpacked and prepared to shower. Moved the shower curtain back and there’s a HUGE ball of wet hair clustered on the tub. The toilet area has stains. I was so grossed out I could barely speak. I attempted to call down and the phone didn’t work in the room! Went down and showed the photo. Again, same person apologetic and moved us to another room. Still unkempt but we were soooo tired we just ****** it up, wiped down the bathroom ourselves (brought Lysol) and went to bed. Had breakfast the next day and the person in the breakfast area was so nice. When we checked out I attempted to speak with someone about our issues the previous night but there was only one person at the desk. She took my name, said “ you’re good”, and picked up the phone that was ringing off the hook. I wasn’t even asked the general “how was your stay”. We had a flight to catch so I couldn’t wait. I stay many places, most types. While I’d love to give a higher rating as most of the professionals I encountered were pleasant and caring, I just cannot in good conscious leave a higher review due to the cleanliness. I check here before I book ANYWHERE and I’m always looking for comments about customer service and cleanliness. For those like me, I want to save you the stress. Book elsewhere. Oh and if you’re wondering, yes, I was charged the full rate for my stay.

We were at this hotel for one night. There was a power failure which affected the hotel, and of course, this was not the hotel's fault, although it did result in inconvenience and discomfort to our stay. In addition, some guests were having a noisy party just outside the front entrance which was loud enough to keep me awake in the middle of the night -- our room was a few floors up overlooking the party. I felt that we deserved either compensation or credit for a future stay at a Hilton property, so I went to speak to the manager in the morning. However, there was a long line of people waiting to complain to the manager, and we had to leave, so I didn't get to speak with him. I subsequently emailed the manager 3 times to ask for compensation and he never replied. I called 5 times and the manager was supposedly never there. Finally, I spoke to the assistant manager. He listened attentively assured me that someone would get back to me. That was two weeks ago. I am very disappointed in this poor customer service and unprofessional behavior of their managerial staff.

I had a great stay here. The staff is extremely friendly and helpful. The rooms are spacious and the bathrooms are big. The kitchenette has great cabinet space and the fridge is a large size. The location is isolated and quiet but very close to New York City if you are looking to save some money by staying outside of Manhattan.