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We stayed here during the 9 year state baseball tournament, we wanted a hotel a little farther away then all the kids were staying. Great location, safe parking and near restaurant’s and a Walmart. Restaurant was open so we ordered food to go to our room. Room pluses - mini fridge microwave large flat screen TV and an awesome AC. Cons - coffee pot needs updating and bathroom could use a little updating. Please move smoking area away from entrance. This hotel was great for our needs, would stay again

Overall very positive - quiet and clean with a friendly staff. Negatives: - holiday inn express (corporate) should give up on the plastic fake cheese omelettes at breakfast - they are bad. The rest of the breakfast is pretty good, though. - although advertised as smoke free our floor reeked of cigarette smoke and Febreze. Even the room cleaning crew was complaining about the smell. I realize it is not the hotel’s fault if someone smokes in their room.

The GW in Winchester is downtown Old Winchester. Its an old Grand Hotel with amazing rooms all with quality furnishings and beds so comfy you can sleep all day. The lobby features a piano bar and lounge, which is a huge attraction to visitors and locals. The Hotel also features a very good resturant for nice table cloth dining. Food is excellent. The hotel also features a Greek style indoor pool and hot tub. Location is at the end of tje downtown walking mall, so get out and check out all the shops and resturants- the mall often features events and outdoor music. This Hotel is also perfect if you are visiting and exploring all the history the area has to offer. (Some items are covid restricted, amended resturant hours and hot tub may be closed delending on restrictions- pool was open though) check this place out - definately a good experience.

We had our first family reunion here this weekend and it was a great success thanks to the wonderful staff. Roxanna, Vickie, Izzy, & Marvin were excellent. If you are thinking about having a function here, DO NOT HESITATE! BOOK IT! They took care of my every need and helped my family out of a last minute jam. My family had an incredible time and enjoyed their stay and the event thoroughly. Thank You so much for all of your help and hospitality! A+ Service!

In pics and in person the modern fresh room style is appealing though the functionality is sub-par. An example: one night table was a solid piece, no drawer or shelf with the top diameter much smaller than my laptop. Typically, a phone (use as an alarm), a bottle of water and an iPad , e-reader or book/magazine would be on a nightstand. Whoops, no room for all that and the slick surface made me nervous to leave my iPad on it. The open closet is fine, especially for me as I don't hang or put clothes in a drawer, but the only space available that wasn't in the bathroom is directly below where one would hang their clothes and right above the fridge. This could make it a perfect spot for a soft sided cooler, but this relatively small space (didn't measure, maybe 14”x20” with Keurig-style coffee maker already on it) is where one might set snacks, extra sodas, the cereal one brings because they like to eat the same thing every day and need a spot to set their cereal bowl while grabbing milk out of fridge right below. Not sure about you, but I'm not terribly comfortable putting food & dishes in the bathroom. Unfortunately, that is where my coffee maker needed to go (if I'm remembering correctly) the outlets where not accessible so Mr. Nespresso did need to go in the bathroom. Bathroom shower had some mold around the caulk area, otherwise serviceable. Not a horrible room overall, but not as nice as other similarly priced nearby chains so I'll stick to those.

My stay here has been for a little over a month now and this morning was the WORST AND RUDEST SERVICE I have had the ENTIRE time I have been here. Everyone else has been EXTREMELY friendly and kind. The lady at the front desk was extremely rude to my sister whom went to pay for the room for the day. She tried to charge her over the amount of the flat rate I was given so far bc of the length of my stay and asked for an ID and she was not switching out the room. She was only paying for it. The gentleman who’s name was on the room was working. She refused to apply our flat rate discount, continued to be rude to my sister who has very bad mentally issues from other trauma. I called down to speak with her and she continued her appalling attitude. I asked not to speak to me that way bc it was very rude and disrespectful and she continued. I then asked her name and later in time, she gave me a fake name, I asked her lastname and she told me “Nunya” which means “none of your business” in sarcasm. Then asked me what my name was. I went to find out the e problem at front desk and the lady there knows I’ve been here that long and knows our room and knows of the gentleman who’s name is on the room. She continued to raise her voice as she was in the phone with the manager. When I started explaining to the manager, the front desk clerk continued to raise her voice and also answered the phone bc of a call coming in all while continuing to argue with me. After explaining to owner she found that we have been here that long and tons the lady what to do. This woman threatened to have me physically removed by the police telling me my room wasn’t under my name. With that being said, my name was on the room for the second guest. My sister was trembling for about 45 minutes after the occurrence. I made a NASTY complaint on her and I honestly hope she loses her job!!!! THE CUSTOMER IS ALWAYS RIGHT!! But she failed to agree with that. I was so upset that my blood pressure was high and had to take an extra half of meds. This woman clearly does not belong working with the public. I have NEVER in my 44 years of life been spoken to the way she spoke to m?(’