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There was so much wrong with this hotel.

I stopped in this Choice Hotels property while in the area for business. I chose the hotel since I have stayed in most of the hotels in the area such as the three Marriott properties down the road, the all-new Holiday Inn Express and the Hampton since its right next door to the Byway Brewery. One of the reasons I choose this hotel was the price. Most of the hotels in the area were extremely high..( conventions? Dunes? ) that night. The reviews seemed to be pretty good for this hotel as well. First off this hotel is a little off the beaten path, tucked away in a little alcove off the highway but tucked away in a secure location so one star for that. It s also two minutes away from a Starbucks, JJ Fish and Chicken and across the road from Walmart and Cabellas'. From the perspective of location, it's nicely situated in a secure compound with lots of parking. I checked in quite easily to this massive property and got the King Room I had reserved. Check-in was seamless and the staff were very nice. I got my key and went to my room. The room itself was nothing special, it had a lingering musty smell, the AC/Heat unit was a little noisy. There were some chips and dents in the furniture, the carpet looked old and the room itself was a little dreary. My bathroom was spotless and very clean so that's a plus. I did get a good nights sleep. The gym was okay and no one was using it, it does need a modernization. The cool thing is its right off the pool which is the hotels' main attraction. I didn't actually use the pool but it was packed with kids and grown-ups. The breakfast was a saving grace with multiple options for the calorie counter and those who indulge. The food was fresh, well prepared and the staff working the breakfast area were attentive and refilling food stations when needed. Pros - Location, Price, Pool Cons - A little on the tired side and in need of a facelift, The fitness centre is okay but could use modernization, no USB ports and hard to find places to plugin, and the wifi was okay not blazing fast but I was able to surf and send emails. Will I stay here again? I might give it a second chance.

We spent the night there while traveling home from vacation. Since we are Diamond members of Hilton, we try to stay at a Hilton family hotel. This hotel was rated pretty well so we figured it was a decent place to stay. We had some valuable items in our car that needed to come into the hotel with us and I loaded up the cart to take them into our room. Heading into the hotel, a gentleman informed me that someone’s lovely child had pulled the fire alarm and the elevators wouldn’t work. So we had to haul all of it up the stairs with no one to assist us (my husband had major surgery a little over 6 weeks ago and should not have been lifting these heavy things). There was pink ice cream hardened on the carpeted stairway that no one had addressed. Arriving into our room, we were greeted by drapes that had been shredded by someone (see picture). This definitely did not live up to Hilton standards. I would have left then but it was 10pm and we were exhausted. In the morning, I was going to take a shower but it looked so nasty there was no way I was going into it. I then called the front desk to see whether the elevator had been repaired yet…it had not. However, the phone in the room didn’t work so I had to call them from my cell phone. I asked to speak with the manager to address the issues we had with this room and was told it wasn’t only my room but that they were going to remodel the place and weren’t fixing things that needed to be repaired. I also mentioned that no one had offered to help us bring our items up the stairs the night before and there was no offer of helping us bring these items back down either, after my sharing with her the fact that my husband had surgery recently. We will never know if this is the truth because we will NEVER revisit this dump.

The day manager and man who runs breakfast are an A+. Rooms are clean, comfortable. Parking lot feel safe. Byway Brewing restaurant next door is good. I slept really well and was happy until I came down this morning and the night manager was asleep, snoring at full force in the lobby lounge chairs. I tried calling the hotel phone #...no answer. Complete dereliction of duty. Unsafe and unprofessional. I called IHG. Hopefully, they will do something, because the rest of the visit--hotel and other staff--was terrific.

Overall good. Good location

Great experience the staff is very helpful and responsive! Had a major problem in the kitchen sink and once notified it was addressed immediately! I've been hre for a few months and have developed a warm and friendly relationship with the staff from the housekeepers all the way to the manager. The same great courteous attitude is reflected all the way through! It's why I extended my stay, because they make me very comfortable!