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This is one of the most overpriced and poorest quality Best Western's (BW) we have stayed at. We were duped into booking directly with BW because of their ”low rate guarantee”. An ”aggregator” travel site had better rates, but BW fools you into paying them directly at a higher rate because they say they will ”refund the difference and provide a $100 gift card” if you book directly with BW and file a claim form (after paying). The claim was rejected with the auditor pointing to some fine print. Don't fall for their tricks! While the rooms were relatively clean, the bathroom was a bit gross with moldy shower heads and non-slip strips in the tub that were curled up and coming apart. The rooms themselves were pretty spartan (not necessarily bad, just boring), but smelled a bit like a smoker had lived there. For whatever reason, the elevator also felt like an oven, but luckily its a short ride. Honestly, I don't understand the inconsistency of the Best Western brand. I have stayed at some beautiful BW hotels. Maybe ”BW Plus” really means ”BW Minus”?

Everyone makes me feel like family and with respect. I give them back what they give me. No issues with the employees. Friendly, I think of them as part of my family. So glad I choose the hillside location for my in Between housing.

The check in staff were nice. The check out guy, not so nice. They’re all wearing regular street clothes and you can’t tell if they work there or not. The check out guy talked so fast and seemed aggravated if asked to repeat himself. I had an issue with the first room where the lock wouldn’t catch, the second room was nice but the heat didn’t work. The third room was fine. The gentleman who helped me with all the rooms was soooo nice and patient and apologetic. They give out a grab and go cold breakfast upon checkout. I suppose that is because of the pandemic.

This hotel is located where I needed it to be for this cost. Near work and not far from restaurants and shopping. Service was average nothing special, clerk checking in was friendly enough and the one in the morning was a bit more charming which created a balance. Room was somewhat clean, although there were what appeared to be a few food crumbs on the carpet in one section of the floor of the room, but I feel like that was more likely than not outside of the normal for this establishment. Overall it was a nice place.

We had a pretty good stay here. All the staff we spoke to were super friendly and eager to please and the rooms were well equipped and the stay was pleasant. A couple of notes as to why I only gave 4 stars. - We were locked out of our room twice because the night latch “flap” engaged while we were out of the room. On both occasions access was gained fairly quickly but it was annoying and needs fixing. - Please buy some more forks. Every morning after about 7:30 there were no metal forks left, and so you were left using a plastic fork and metal knife to eat your breakfast. Often we had to ask for more plastic forks. - Front desk staff did not seem to know a lot about Chicago. Maybe we were odd in staying slightly further out of town, but asking “how do I get into Chicago” of a couple of people only elicited a response of “most people take an Uber”. We parked at Forest Park station and took the ‘L’. - Housekeeping were very good, but there was a language barrier when asking for simple things like trash bags or toilet roll. It feels like this could be very easily rectified. All in all we enjoyed our stay, and found it a good base to explore Chicago and the surrounding states.

Will and Joshua at the concierge, front desk was phenomenal with their customer service. One of the reasons I stay here is because of the customer service and the quality of the rooms. For example, Joshua went out of his way to show me where to find the vending machine, and he previously filled my bucket with ice. I’ve stayed in hotels from Egypt to London and never had no one to fill my ice bucket. On of the rooms AC was a little noisy that normal and so Will was able to change out the room in a matter of minutes. Thanks Will’s and Joshua for your excellent customer service and professionalism Chris

Breakfast is not bad, there are quite a lot of categories, I am taking my children by car and I feel very good. The parking lot is large and the parking space is sufficient. There is a shopping center next to the hotel. It is very convenient to eat and eat. There is also a car wash shop next to it. The self-service car wash is $3.

Chef Jeffrey Dobbs was outstanding and the bartender David made a very good Old Fashioned for me. Chef Jeffrey cooked up a salmon dinner perfectly. He also whipped up a delicious dessert of ice cream, chocolate brownie with fudge sauce. Chef came out to say hello and was quite personable. Five plus stars for Chef Jeffrey!!!! Your people at the front desk in the PM hours were not the sharpest and or attentive. Walked by the front desk many times since I stayed at this property five nights on two different business trips. The evening front desk group looked as if they did very little to nothing productive. Just standing at the front desk waiting for their shift to be over. Note: There were other more competent looking and productive people at the front desk that showed interest in what they were doing during the morning hours. I'll stay at this property again because Maria who is the breakfast hostess in the morning is very nice. Your breakfast selections and quality is excellent. Kudos to Chef Jeff again for the breakfast quality/taste and of course Maria who makes sure each guest is attended to and coffee if hot and ready. See you next time.

We really enjoyed our stay here. It’s a cozy , very clean hotel with a pool. They allow dogs which is a plus for us! Close to the Oakbrook mall where they have lots of shops and restaurants. The front desk staff are always friendly and helpful. We would definitely come back to stay again!

This hotel was not up to typical Doubletree standards. My room door was propped open when I checked in. What???? Not safe! The elevators were excruciatingly slow and the walls were paper thin. I heard the couple in the next room arguing loudly followed by “making up” even more loudly. There are better choices nearby. I don’t plan to stay here again.