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The room facilities are OK, clean, the kitchen is good, and the staff is very polite.

Everything was Perfect, from breakfast to comfy beds & clean facilities. Very helpful& friendly staff. We asked for a later check out, they had no problem with commodating this for us. Definitely will return and recommend to anyone !

Was down for the Amherst Hobby Show and tried this hotel out for the first time, I've stayed next door at their ”sister” hotel (tru) before but had wanted to try this location out. Well, I was not disapointed. Great Hotel, staff was great, super friendly. Room was nice, laid out good, super clean. And comfy... didn't want to get out of bed honestly :) Breakfast area is kinda cramped at busy times, but tons of room to sit and eat. Lots of food options, and the food was hot and tasty. If I go back to the show next year, these guys will be my go to and if sold out, the tru next door is always a great option as well,

I encountered a rare tornado flood in the Hudson Valley of New York State. Water and electricity were cut off overnight. I booked two rooms on Ctrip overnight. I woke up in the morning and fled to this hotel in Chicopee. Arrived at 10:30 in the morning and told the girl at the front desk about our experience. After reporting to the manager, they arranged a room for us to wash and rest in ten minutes. At 1:00 noon, they gave us a second room. The hotel is just a few minutes down the highway. There are many restaurants around. It is very convenient. There is also free breakfast and free Starbucks coffee the day before yesterday. Clean, safe, good service, half an hour's drive from Amherst College

The road noise and interroom noise is excessive. Constant road noise from the highway is loud. Footsteps and conversations could clearly be heard from the floor above us. This is our 4th time in a Tru hotel and this location was by far the noisiest. Sleeping was difficult until well after midnight. On the good side the breakfast was a good continental breakfast that was well stock and fresh. The breakfast hostess was very pleasant and helpful. The desk staff was also quite pleasant. The rooms are minimally furnished (no coffee pot, no microwave, no luggage racks for suitcases, not even a brochure explaining hotell services) so at this price point ($200 after taxes), we expected at least a quite nights sleep. Overall, pass on this Tru location and find a different hotel.

Smooth check-in and location is perfectly located next to a McDonald's, diner and gas station. Not sure of the amenities since I only stood here late at night only to sleep but It would have been nice if the room had a hair blow dryer, the floor needed a mopping, it felt griddy when I took my socks off and definitely change those full size beds to at least queen size.

We noticed a terrible smell in the room when we arrived, it was as if someone boiled some kind of ramen from a package every day in there. Next, we noticed a bug on the curtains, not to worry, killed it and thought ok... that happens. That night we were awoke many times during the night by slamming doors, laughing and loud talking in the halls. We had to be out by 7am, this was not good. I called the front desk at 2am to let them know what was happening. The women I spoke with didn't seem surprised and said she would check it out. Still went on, awake again at 3am and 4am. When our alarm finally did go off and we left the room there were two bags full of fast-food trash outside the room across the hall from us. I spoke to the front desk and said we would not like to stay the second night we had booked. I was told that was fine and given a small apology and told that the guests had been staying long term and that was their last night. NO thank you - we checked out and now staying at the Holiday Inn Express in Downtown Springfield. No smell, friendly & helpful staff and clean rooms. Don't book this hotel, you will not enjoy your stay.

We had a nice experience at the Red Roof West Springfield during school vacation. The staff was super nice and helped me figure out kid friendly activities in the area. They also recommended Cals Woodfire Restaurant and IHOP for breakfast. The hotel sat near restaurants, a grocery store and the Dr. Seuss museum. Our room was clean with a comfortable mattress. We also like the strong water pressure in our shower. We will be back once Six Flags opens for the summer.