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Breakfast is delicious.

Clean room, safe parking, Great Staff, Excellent price, plenty of restaurants in area, it is a short distance from the city but well worth the drive.

The carpet in our room was stained in numerous places in the both the main room and the bedroom. The window was filthy. The curtain sheers have something on them as well as the couch cushions. The couch slants forward like you are going to tip off the couch. The foot rest is tearing open at the seams and sagging on the bottom. There is a hole in the bathroom wall from the door handle smashing into it. We received an almost empty bottle of shampoo and a tissue box with only a couple of tissues left. There are goldfish crackers in the air conditioner in the bedroom. We paid for breakfast but we never told what time it was served (or given any info about the hotel and there was no info in the room) and when we came down to eat we were told breakfast ended at 9am. Every other hotel we’ve stayed at on our trip breakfast has been served until 9:30, 10:00 or even 10:30. When I filled out the IHG survey, the general manager from the hotel responded that they are sorry they didn’t meet my expectations and will use my comments to coach their team. Nothing in the response indicated that they will be fixing the room.

The location was great. All persons I engaged with were exuberant, cooperative, helpful and full of smiles. The breakfast was OK, the Bar was Good. Local amenities were plentiful. This is NOT a walk-around place. There are no sidewalks, no crosswalks and heavy traffic. With all the close amenities, you 90% have to drive, just to get across the street. Poor city planning for people / pedestrians.

Excellent and clean facility! Nice area of Birmingham with easy exit and entrance to interstate. Excellent mattress and feeling of cleanness. Reasonable pricing considering the competition. Good looking pool and workout facility will definitely return.

Check-in was great, room was large in size, wasn't permitted to select room with digital check-in but was given a room at check-in on a high floor that was furthest from the elevator which is my preference, breakfast was typical Embassy Suites which is excellent. Location of this hotel was convenient for us as there were places to eat nearby and we look forward to staying here again if the opportunity presents itself.

If I could give zero stars I would. After arriving to the hotel at 11pm things just got worse by the minute. While the sole gentleman there was kind, that's all I can say about this place. The lobby had a smell of smoke, age, and dirt but checked in anyway and got room key. ROOM 310. As we ventured thru the breezeway it had every element of a Dateline Show! Dark, sketchy, dirty, everything. Upon entering the room, I was mortified. PLEASE KNOW MY STANDARDS ARE NOT HIGH, so even for me this was WHOA. Room was filthy, horrible smell smoke, dirt, and Lord knows what...Floors felt like laminate covering a sink hole, lamp shade still with plastic that was covered in grime and some liquid, holes in the wall, LARGE dry wall holes, door felt like the wind would bring it down,..then the bathroom! Looked like blush was wiped on the wall In 4 huge areas (or blood, let's say blush) towels dirty and obvious excessive wear, I think if used you'd come out dirtier than when ya went in... I will say with certainty this was the worse hotel I have ever seen. It was so bad we literally were in little room long enough to see enough and headed to the front desk. Asked for another room, none available so we literally walked away from $200 and felt 100% ok with that...ended up sleeping in the car with my daughter. It was so sketchy, and filthy, there was no way I could stay there with her! Literally she even asked about how safe we or our car was, and since I couldn't honestly guarantee anything we had to go! Avoid avoid avoid!! Worst hotel ever seen and I've seen some doozies. Just regret not taking pics, as you have to see this to believe that this is allowed and acceptable...(this was room 131) DO NOT STAY HERE!!! AGAIN PHOTOS POSTED FROM THE HOTEL ARE STOCK PHOTOS NOT ACTUAL PHOTOS.

This was the second time we've stayed at this hotel. I love it. Comfy and clean and staff is wonderful including Johnnie Murray, DeKiecia Frizzle, Kymone at the front desk and Gloria in housekeeping. Highly recommend. Also love the ravine from street drainage in the back of the hotel. Very peaceful. :-)