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Hotel Jackson exceeded my expectations. The staff was exceptional, very attentive and courteous. They went out of their way to make my stay pleasurable. The room and hotel were very clean and well appointed. The concierge was extremely helpful before we arrived and provided wonderful recommendations for activities and dining.

Our room was in excellent condition and very modern. From the outside, the property looks very rustic and average, but the rooms themselves are more like 3-4 star accommodations. Had breakfast twice at the hotel restaurant and was not disappointed. Pancakes are huge!

The rooms are not very big, and the health is ok. There are many bear-style decorations in the shop, which are considered to be very good hotels in the local area. The breakfast is pure western style, and the quality is good.

Horrible... keys don't work EVERY DAY and the gentleman downstairs (said his name is Craig) on Monday at 7pm-7:45pm is very rude, disrespectful and unhelpful... we had to visit the front desk many times a day because of this issue.... have been staying in Hilton since 25 years ago but never like this in fact. Digital key? Doesn’t work, physical card keys? None of them work (we initially got 2). This is ok. We just need to visit the front desk for help as the Hilton app suggests , right? Wrong!! First, no one was there at the front desk on Monday at 7pm when I first approached. Imagine after a whole day of trails and no one was there to help. Then after trying all my keys again and again running up and down (none of them work), I went to the side of the front desk shouting many times “I need help!” Eventually there was this guy coming out from a secret room to the front desk. This was where the whole nightmare started. Very rude. Very rude when a customer is asking for help many times in person but is ignored. It has nothing to do with my profession or the room rate (expensive, being $800 or $900 a night). It has a lot to do with his attitude when their system is broken or at the very least bothering customers to run up and down like this. They should try that 10+ times for trying to get into own rooms then being treated by this guy like this! . Horrible. How many times did I tell the guy, ”I need help”? More than 3 times probably. But , he just kept ignoring and questioning me back with do you need help?? how many times did he question me back, ”Do you need help? ” maybe 3? 5 times? I’m already showing the cell phone screen!! Of course we needed help! Or why would I be at the front desk? ; Then, how many times did I try to pass the guy the Useless key card but got ignored ? 4? 5? Better check that video recording! lol. Maybe their management can see and count better. What’s worse, with his unwillingness to help, the digital key was still not working after I left the front desk … but only shortly. I had to come back again since it was still not working!! … geez very good workout after a tiring day. Then, even after I showed him my cell phone screen (saying no work, contact front desk) and told him, “this is not funny” , he kept saying many times “do you have a problem?” “What’s your problem?” WOW , this is so unprofessional to its extreme. What really surprised me was his attitude. Seriously, thinking back, maybe it should be me asking, “What is your problem??” Guess what? The digital key still didn’t work after him saying he fixed it, sending another code whatever. Next morning, no, still didn’t work. But this front desk person’s ill-mannered attitude is what really pisses me off. To be fair, the room is okay and other staff members are nice. But if factor in how you may be treated rudely like this with a small issue of malfunctioning keys … I guess I’m only glad that I advised my friends to stay at a different place for this trip.

We stayed here for a week. Highly recommend! Food is amazing, staff is pleasant and accommodating. Perfect location. What made our trip perfect was Mariah at Concierge. She didn't miss a beat and all her recommendations were on point! She booked all our excursions as well as dinner reservations. We booked a private tour of Yellowstone with Alex at Wildlife Tours and he was exceptional!! Extremely knowledgeable and accommodating. Steve from Country Wildlife with the Sunrise Tour was also exceptional. Would come back!

just amazing! Great hotel, great rooms, great location and even better service! I cannot recommend this place highly enough. We visited in the ”off season” by one week but we weren't disappointed. There is never a bad time to visit Jackson Hole! The newly refurbed bar and grille served excellent breakfast, lunch and dinner with great music in the bar, Awesome staff including Kidd at the front desk and Angel in the restaurant! Hospitality at its finest in one of the coolest spots in the US. Thank you to everyone who made our stay truly memorable.

I have stayed at three hotels in Jackson and Teton Village. This is a good rule, but it is still good. The grade is a four-star class, the room is large, there is extra space for entering the door. Toilet sliding door, two sinks. There is also a large bathtub, which is not very clean but actually clean. The things in the hotel are basically charged, including the bear on the bed. But the bed is very comfortable and big. If you go skiing, this hotel is good. If you go to Jackson, it is recommended to stay in Jackson’s Twilight Parrot Hotel. It’s not much, but the service is better.

Hotel location is very good looking, clean, booked suites, large rooms, inner bedroom, big bed very comfortable with very large sink, separate bathroom, easy to use, washing machine and dryer, put a few days The clothes were washed together. There is a sofa outside, you can sleep, a whole set of kitchen utensils, you can cook. There is also a balcony, but it is a late arrival at the hotel and it is not enjoyed. The next morning, I borrowed the bicycle prepared by the hotel and turned the town around. It was a very beautiful and characteristic town. It is more than 20 minutes drive from Grand Teton Park. Breakfast is simpler and less. The attitude of the front desk clerk is not very warm.

The hotel is in the form of a resort, in good condition, in the town, no breakfast, you can eat in the town. Next to the hotel is the cableway, which is taken to the top of the snow to see the scenery. On the day of the trip, the town was engaged in activities. Many local families came out to set up stalls. Unfortunately, they had to leave and failed to participate. Parking is free. The second photo is in the middle of the semicircle.