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Embassy Suites always impresses with their spacious and thoughtfully designed layouts, and this hotel is no exception. The wide-open spaces on every floor create a welcoming atmosphere without feeling cluttered. Just walking in makes you feel special, almost like a VIP. Our room was spotless, and the beds were incredibly comfortable. I genuinely wish we could have stayed more than one night. The entire property has a lovely, comfortable, and safe vibe, which we absolutely loved. The reason I'm only giving four stars is due to the experience we had with the front desk staff. Unfortunately, the gentleman at the front desk did not make us feel welcome, and front desk employees are often the first impression of the property. I had already completed a digital check-in, but when I arrived at the desk, I was struggling with the app due to a phone call interruption. I mentioned that I might need help, but he didn't acknowledge me. I stood there for about five minutes, waiting for my husband to come in from parking the car. I made a casual remark about how nice the hotel was, but he only glanced at me without responding. While I don’t expect a red carpet treatment, basic politeness and a simple greeting would have gone a long way in setting a positive tone. Additionally, the bar area was crowded, and the manager's reception was in full swing, but there was only one server/bartender. After waiting 10 minutes to place a drink and food order, we decided to leave and dine at Palmer's, located right behind the hotel. Despite these two issues, we would definitely stay here again. It's a beautiful property, wonderfully maintained, and in a great location.

Not worth the aggravation or your money! Unless they do a clean sweep at the front desk and make sure they treat all guest as a priority I wouldn’t bother. Unprofessional and need race relations training. Only valuable employee is the night auditor which is a very nice Latina woman. She broker her neck to make sure I was taken care of. The others could care less about my comfort at that hotel. When I got of the elevator each morning they would turn their heads and not speak. I cut my stay and move to a luxury corporate lodging apartment.

Location is wonderful. First room I was given, rm 320 had huge rattling noise from ac in room. As I am here for almost 2 weeks I requested a change. Moved to room 302. Room clean. Bed is tired with sides of bed collapsing and very center of bed a wall or mountain. Requested in writing to front desk/housekeeping to change or rotate mattress. That has not occurred or it has and the solution did not fix the problem. Room has one chair, small table, king bed with bed tables on either side. Might be cramped for 2 unless one is always in the bed. Lighting is yellow energy saving. Enough outlets built into clock or dresser but one available wall outlet in room and then two in bathroom. Room spotless, service everyday. Hot water in shower. Breakfast adequate:eggs, bacon or sausage, bagels, toast, oatmeal (add water but again water lukewarm) milk, juice, packaged cake or muffin. Coffee and tea service just warm. I noticed refrigerated surface for cold things warms considerably later in the am. I agree the staff sit behind a large monitor in front room. It is disconcerting as they do not rise to greet you or invite you to sit down. They do not acknowledge you as you walk in. You cannot see them. The woman who checked me in was wonderful, but she sat behind the monitor quite low as I stood. She graciously changed my room when I called down to say I thought her ac was working very hard and rattling, and brought me the key. Depending on who is at the front desk the phone is answered if you have a question, such as laundry services. Cleaning staff very pleasant. One wants to love this place. The ac has been consistently mentioned in reviews as has staff tucked behind monitor. Beds need to be updated. Room is otherwise quiet-depending on the room, great location, breakfast food basic, go early. In evenings has bar with bar food which is pleasant. Le Deauville next door good for dinner. Lunch is more difficult to find in immediate area, there is a sandwich place and Doodles Breakfast and Lunch. If bed was comfortable it could be a great stay in room 302. If they really took past reviews to heart the Sire would be 5 star.

Four nights in a newly renovated room left us deciding to look elsewhere the next time we are in Lexington. We have stayed at this hotel many times in the past; this time we got a remodeled room, and it was pretty grim. Hits: + It is nice to not have carpeting in the ”kitchen/sitting area” of our suite. + Very friendly staff + Good lighting in the bathroom. + Nice to have a walk-in shower Misses: - The upper cabinets in the kitchenette are so low and deep that it is hard to use the sink. (We didn't try cooking, but the stove would have the same issue.) - No drawer storage in the kitchenette. - The light under the microwave didn't work (apparently, no bulb was installed). - Except for the light over the table, the sitting area has NO lighting leaving the space very dark. - No towel bar for a hand towel at the sink (we ended up hanging the towel over a hanger in the closet). - No towel bars or hooks in the bathroom (again, we had to hang our towels in the closet). - Many items are poorly installed (TVs and pictures off center, faucet set back from the sink so far that it is awkward to wash your hands (both kitchen and bath). - If you don't like a lot of gray, you might find it gloomy overall. - The breakfast is not good. No fault of the staff, who seem to be doing the best they can with the products they have to work with, but Homewood seems to be racing to the bottom on food quality.

Everything was very clean and well-kept. Breakfast was good. I’ve stayed at many hotels over the years for business, and Hyatt Place is one of the nicer ones. There weren’t many in the areas that I traveled, so I have less experience with them than some of the other brands, but this short stop due didn’t hurry my opinion of them!

This is an aging, tired property that's in need of serious maintenance upgrade and major renovation. Its location is the only plus for staying here as it is within walking distance to nearby major big box stores, restaurants, and a shopping mall. But even if this is concern for a traveler, just next door, there is another newer hotel of another major hotel chain. Unfortunately, physical condition of the building isn't the only problem. Upon checking in, I had to call the front desk before even unpacking to request a bunch of missing items that one would find neatly laid out at any other hotel. Housekeeping visits the rooms on every four days. On my second day, as I was leaving the hotel I asked the front desk to have new towels delivered to my room. Upon my return I did find the fresh towels alright but I also found out that all of my snacks that I left on the kitchen table were gone. An unopened box of popcorn, an unopened bag of nuts and a few more items. No, they could not be confused as trash because they were in their original packaging neatly arranged on the table. Front desk's reply to my inquiry was ”I don't know why they would do that”. The next morning another front desk staff member's answer was even more interesting: ”I will check the safe in the back to see if they locked your snacks for safe keeping”. Yet again unfortunately, on another day, after I accidentally spilled coffee on my bed sheet and asked for housekeeping, the response I got at the front desk was ”well, let me see if they can get to your room today, no guarantees though”. This is more of an answer that one would get from a prison warden to fix a leaky faucet in one's cell; not an answer that one should get from a hotel staff whose major business is in the hospitality industry. Breakfast is mediocre at best. If you are vegetarian, then you are stuck with cereal and yogurt essentially. Everyday, their egg-based breakfast items had ham. This is indeed puzzling to me. Why doesn't the hotel management realize that a typical meat eating guest can still get a satisfying breakfast with, say, a cheese omelette accompanied by bacon strips, sausages and so on. But when even the only omelette has added ham in it, there isn't much a vegetarian can do there. So, all in all, my recommendation is to look at the map where this hotel is. You will see the other hotel on the same street just next door to this one. Go reserve a room there. You will thank me for it :)