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On a drive across country I came into Manchester TN at 130am. I walked into the hotel carrying my chihuahua, explained that I was exhausted and needed a room for 8 hours of sleep and clarified that my dog was okay to stay. The attendant said the dog was allowed as long as I declared his presence and she had one room left and charge is $255. That is a hefty price but we paid and went on our way. On my bank statement, I was charged $438 for this room. When I called the hotel I was told the pet fee was $125 IN ADDITION TO THE ALREADY HIGH $255. I explained that I was not told by the attendant that the fee was not included in the price she quoted. The Hampton Inn rep said ”Well there's a sign on the table at check in that says in big letters that there is a fee.” And I said but she did not TELL me that there was another fee over and above the price she quoted and if she had been honest and transparent we would have stayed somewhere else. He says, ”Well I'm sorry. We always charge a pet fee.” Two things were clear: 1) He was definitely not sorry, and 2) He never understood that I had been told what my room would cost WITH MY DOG and I was lead to believe that the $255 price included the pet fee. The rep who took my call all but hung up on me. Not only will I never stay at this Hampton Inn again. I will never stay at ANY Hampton Inn. As a company executive, integrity is the most important quality of any business partner. I do not want any of of 1900 employees having to spend their time begging for fair treatment from this hotel. The way I was treated when I called to inquire about the charges on my account lead me to believe that this hotel has a pattern of behavior: give the customer half shrouded information at reservation and check in, followed by dismissive crocodile tears and condescension when the customer asks for the rest of the story. This event ruined what otherwise could have been a nice stay.

This was way better then my stay i October 2022. Rooms have been renovated. Room service has improved greatly over last stay. This time bathroom was cleaned,dirty towels removed and replaced with clean. Trash emptied. This hotel was greatly improved over last stay. Still could improve in some areas. Breakfast area and needs to add snack and drink machines

My son and I were heading down to Atlanta, but since it was getting late, and we were tired, we just needed a place to crash... This motel was literally the first one we saw....I checked a few other places online for prices, and I didn't feel like spending a ton just for a crash pad.... However, I shoulda drove off when I pulled up and saw the night clerk get up from the lounge chair with a serious case of plumber but on full display thru the window... I figured this could be a bad sign, but I checked in anyway. We got to the room and it was definitely old and tired. The bathroom was rough--someone thought it was a good idea to paint the tiles along with the towel rods, plumbing fixtures etc...SMH. The bathroom fan didn't work, and it took forever for hot water to come to the tub faucet...it took so long, I thought the hot water wasn't working, but it eventually came... There was a live bug on the bathroom floor. It looked like it coulda been a roach, but I'm not positive....I quickly picked it up an flushed it down the toilet... Surprisingly, the vanity top was granite and in decent shape. The entry door (rooms are accessible from the outside, like an old-school motel) was pretty beat up, and the paint was peeling around the window frame and sill.... The few good things about this room were the beds and pillows were very comfortable and clean, and it had a microwave and decent sized fridge.... Also, the wi-fi seemed to work OK. Breakfast was pretty basic, but it got us to Atlanta. It did have a waffle maker, which is always nice...but not much else. The coral dispensers were broken. The dining room actually looked pretty nice, till you get up close and see the peeling paint around the windows etc.... The morning clerk (owner?) seemed like a nice guy and was friendly.... So, in conclusion, I would've given this motel a 2.5, but TA doesn't allow half points, so I dropped it to a 2.... It appears to me, the owners bought this place thinking they could get away with doing the bare minimum... Well, if the owners are reading this, you need to re-think how to properly operate and maintain a motel...starting with desk clerks that are presentable to the general public. I'm surprised Choice Hotels don't demand properties like this aren't held to a higher standard... We paid around 80 bucks for a double queen (AAA discounted)....for what we got, it should've been around $50 or $60. That all said, if you absolutely need a place to crash, and are on a budget, this place will do the job, but don't expect much....