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I just returned from a week in Milford, Ohio and our team lodged at this hotel. My hotel room was very clean and spacious and I was happy to see that it had the necessary amenities that are often missing in more expensive hotels (mini-fridge, microwave, coffee maker, safe, etc.). The bathroom mirror provided excellent lighting and the shower's water pressure was PERFECT (if you have thick hair, then you know!). All in all, we were very pleased with almost every part of our stay here, but it's the super-friendly and helpful employees that really merited this 5-star rating! From the moment we arrived, we felt completely welcome, and the staff was always friendly and helpful to us. But here's what really impressed me: My teenage daughter was traveling with us and she had brought her Nintendo DS for relaxing in the evenings. Well, our flight out of Cincinnati was super-early and we had to be up at 2:30 AM to pack up and leave. In her groggy state, my daughter accidentally left her DS lying on her bed! We didn't realize it until we were almost 30 minutes from the hotel, and since we had a plane to catch, we couldn't afford to turn back. We called the hotel and they immediately went to our room and retrieved the game device and put it in safekeeping until we could work out the shipping. My daughter's DS arrived yesterday in perfect condition and I am MOST grateful to everyone who helped us with this! They all deserve a shout-out because their customer service exceeds the service of MANY of the upscale hotels I've stayed at in the past (no lie; I could tell you some stories). I hope to return to Milford again one day and I absolutely will make a point of staying here! PROS -- *Amazing hotel staff! Super friendly and so helpful! *Clean, spacious rooms *Perfect location with many nearby conveniences CONS -- *The only real negative I have to mention is the breakfast. It's not the worst I've ever had, but it's not the greatest. Honestly, I would have preferred less selection and just doing the basics better, but they are trying! Thankfully, breakfast is not a deal-breaker for me and I would 100% stay here again. (Besides, there's a breakfast restaurant right next door!)

The room is clean and the service is very good

Hotel is less than 2 years old. The room was very spacious and well laid out. The breakfast was excellent with plenty of choices. The hotel is located near I 275 but far enough away not to be bothered by the noise. The hotel is one of the best I have ever stayed at.

Guest computer had many viruses so it was very, very slow in making connections. Bathroom shower fixtures need replacing. Motel was full and a large group of kids devoured most of the breakfast items by 7:15 AM. Staff was unable to replace items and ran out of some things like pancake syrup. What was there was pretty good but it was slow going to get eggs or sausage due to short staffing.

RedRoof had always been our go-to hotel for consistency. They are usually well-maintained and clean. I don't know WHAT is going on with this place though... First off, the evening staff at the front desk was very helpful and friendly. That was about the only good part. Once we made it around to our parking area, we parked next to a 30-year-old abandoned truck stuffed with garbage. Even the driver's seat was full, so it's obvious it's not being driven. As we made our way toward the building, it was concerning that the outside door to the corridor has a swipe-lock, but it was not operational, and the door stayed unlocked. Nice security. Once inside, the smell of vape, cigarettes and **** permeated the hallways. I was passed by a man carrying a large clothes hamper on his way to the laundry. I assume he lives there. Once we got to our room, I could see down the hall that garbage cans and bags of trash were stacked in the hallway (I assume from more people who live there). I also noticed TONS of dog hair along the hallway carpet. I wasn't even looking for it. It just was that dirty that it caught my eye. I could hear kids screaming and dogs barking already, the walls were that thin. Once inside the room, we noticed how poorly maintained it was. The lampshade was broken, the tiles had months of dirt buildup along the edges, the toilet seat had cigarette burns, and the commode itself was so loose I thought it would fall over. The bathtub had hair and bits of debris in it. I turned on the faucet (which, along with the spout, moved in and out of the wall about an inch when touched), but the tub just filled up and swirled the debris around, taking several minutes to drain, leaving even more debris behind. So we couldn't use the tub. I'm not going to stand in ankle-deep dirty water with somebody else's hair. The mattress was completely flat in the middle. It was like sleeping in a hammock. My wife and I had to stick pillows under our sides like wheel-chocks to keep from rolling into the middle. The walls and floors are extremely thin. We could hear EVERYTHING going on beside us and above us. We could even hear the upstairs dog walking around as if it was in our room! Plus people slamming doors all night, screaming in the hallways, making every dog in the building bark in unison... Like I said- RedRoof is usually a solid choice. But NOT THIS ONE. It is VERY poorly cleaned and maintained. We were only there for one night, and I bet most people wouldn't have even made it that long.

The hotel staff, all of the staff from management, front desk, and house keeping were great in all aspects. The hotel is going through renovations, so it's expected that everything is not perfect, such as carpeting in the room. That shared, we would absolutely choose this particular hotel again if we were to visit Cincinnati. Recommend!

I feel that it’s a really good hotel beds are comfortable has stove and refrigerator it was very cleaned when I walked in only problem with the room always stayed cold the heat was not working at all try to switch me to another room an it just wasn’t what I expected like the room I was actually in was a bit of a mess so I just stayed in the other room just being cold and the thermostat doesn’t work either so hopefully they can get it fixed an do a better job with fixing things but after all good hotel you can wash your clothes but cost to dry them.