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I was extremely disappointed with my recent stay. I spoke w/ the front desk manager & with many other staff during my stay at this location. This turned what was supposed to be an exciting, exploratory visit to Oakland for house hunting, into a bit of a drag and disappointment. I have outlined some of my feedback below as I think this should be addressed on a larger level so that others do not have the same experience as us. First, I am FUMING irritated by how I was treated by the valet at this hotel. It happened twice in the same evening, with the same person. He was rude, talked down to me about how to speak to the valet staff about how I need my car to be parked, and had extreme attitude, after making me move my own car several times because he was overwhelmed. This is unacceptable. I have driven cars in hundreds of hotels both in and out of the U.S. and I am not about to be talked down to by a valet attendant. The hotel itself. This hotel needs help. The bathroom is dirty and broken down. We had a tile loose above our bed that made us nervous to sleep and the floors were pretty gross in the bathroom. It was an extremely warm weekend in Oakland and our room was so warm and the AC was not working properly. We had to call and have a fan brought to our room because we couldn’t sleep. Also we had a lot of issues with the television not working on the internet. So had major limitations on working Netflix etc. The hotel service. We needed plates and silverware for take out one night. We had been out house hunting until later in the evening and we called for plates/silverware. I took nearly an hour to get these items to our room and we had to call more than once. We also requested our room to be serviced on Saturday (we called earlier in the morning to double check they would be coming). We had a stain on our sheets we wanted changed. We arrived back at the hotel later around 9pm after another day of house hunting to find our room completely untouched and unchanged. It was so frustrating because we were exhausted. This time I decided to speak to the manager on duty (who was friendly and understanding) but again had to call more than once because of the delays. Our room did not end up fully changed until 11pm. We stayed in Oakland because we are relocating back to the Bay Area and wanted to check out the East Bay and in particular Oakland, Rockridge and the Oakland hills. This is nowhere near the welcome we expected and was a major turn off to Oakland. Ya’ll need to get it together.

Only problem is you need more washing machines on the property. I was to tired to walk to the other washing machine after the 1 close to our room was being used. Staff were fantastic and helpful. The restaurant staff were also excellent for breakfast.

I dealt with Enrique and Renee and they were amazing so helpful and sweet. It was my first time in Oakland and they told me about all the amazing places to go see and vist. They were always making sure I was ok and if I needed anything. Definitely will return because of those two.

The staff are the best - Trish, Lauren, Ree-Ann, Joey, Adham, Will, Anatero, Tupo, Jose, Laurence, Cole, Nikki, Trung, Martin, Theodore and the rest of the team made my long-term stay exceptionally comfortable. I felt quite at home and could have easily stayed longer had my travel plans not taken me across the globe. The breakfast buffet was more than adequate and the restaurant serves very delicious food. The pool and gym adds to the convenience and ambience.

I came here because I was tired . I remembered being offered free breakfast but I was leaving before breakfast time . But thanks for the offer . It’s within walking distance to the bball arena and baseball park . And not too far from the airport . There are some other shops and restaurants around but I just stayed because I was tired . The bathtub was nice .

The room is clean and tidy, very quiet, and the front desk service is super good! The buffet in the restaurant is delicious and there are many styles. It's very good, I will consider staying again next time.

I don't travel much but when I do I feel a bit uncomfortable in the big fancy new hotels. I don't like spending the money on fancy nor do I like the feel of new hotels. I like clean, cheap, unique, and good location. The Washington Inn offers all those things. I am into sustainability and extending the life of a building (It was built in 1913) is a very sustainable practice that I will always support. Air conditioning was good but I could also open the window as it was nice weather. This is a nice option. A bit loud with early morning garbage hauling but I am OK with that. I would stay here every time I am in Oakland. I am sure this is not the hotel for everyone but it worked for me.

Overall is good

Booked in a two-bedroom apartment suite, there are two rooms, each with a double bed and bathroom, a kitchen and living room in the middle, a microwave oven with a microwave oven, and a cup, plate and dishware. Very suitable for family living. There is a big bird on the tree outside the small balcony. There are many yachts in the small bay. Walking along the front road to the right, there is a German restaurant, German sausage and beer taste really good. The hotel's free breakfast is OK. Three kinds of sausages are eaten a day. One day there are bacon patties sausages, milk cereals, homemade waffles, and several kinds of bread jams. Originally, I wanted to live in San Francisco, but I said that the roads in the city are relatively ups and downs, the one-way line is complicated, and the parking cost is high. So I live in Auckland. It is convenient to drive the Auckland Bridge to San Francisco for two consecutive days. I found a Guilin rice noodle shop nearby in the evening, and it tastes so good! ! !

Arrived at Oakland Airport from Honolulu at 11:30pm with a flight out the next day at 6:30am. Decided to make a reservation at the Holiday Inn and Suites Oakland Airport even though there was only a short stay. Called the hotel on arrival and asked about a shuttle, we were advised to get our bags and give a call back it would be about 5minutes. Good to their word, we got bags called and the shuttle with a wonderful driver/gentleman was there to pick us up and get us to the hotel within 5-10minutes. The desk clerk couldn't have been nicer and quickly got us checked in and the shuttle driver was kind enough to bring our bags to the room saving us the trouble. Knowing we had to be back at the airport by 5:30am we asked about the shuttle, no problem just be in the lobby 10minutes beforehand. It was amazing the room was very clean and comfortable, the wakeup call on time and at 5:15am the same shuttle driver got us back to the Oakland Airport in 5-10 minutes again taking great care of us and our bags. Terrific experience and wonderful service.