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We stayed here in 2016 shorty after they opened and came back this year Oct 2022. Let’s start off with check in. At first it was easy enough however when we got to our room the room was already occupied so we had to go back to the front desk. They said they just gave us the wrong room but did not do anything else other than say sorry about that. We got our correct room and upon first inspection this is what I noticed. The chair in the room had a stain on it, the bathroom shower floor was dirty. And I don’t mean stained dirty I mean it looks like it wasn’t cleaned. Don’t get me wrong the room is nice but for the amount you are paying for the room I would expect a bit more attention to detail. Something else I will note is that half the outlets did not work. Also there are very few outlets and tho there are outlets on the lamps themselves the plugs do not fit into them at all. We had to rotate who charged their electronics. Room cleaning, if you want your bed made or your sheets changed make sure you have ZERO personal items on the bed or they will not touch the beds. Make sure you are not in your room or near your room when they are on your hall. If they see you walk in your room but not see you come out (even if you do come out) they will skip your room. Also, they do not replenish the shampoo and things like that unless you ask. Cleaning services are every other day so if you need anything between then you will also have to ask. On that note. We stayed for 7 nights. They cleaned our room on the second full day and didn’t clean again until our last day even though I asked on our 3rd day to have cleaning services everyday because we had kids with us. I believe the only reason our room was serviced this day is because we had a stopped up toilet and I had to call down for service on the stopped up toilet. The reason I believe this is because they did a full clean. The floors and everything. Prior to this I had to ask for more toilet paper twice and more towels a few times. We had to take our room trash down to the parking garage trash cans because of the lack of cleaning staff coming to our room to do refresh. We even made it a point to stay off our floor when the cleaning people were on our floor expecting to come back to at least replenished amenities like towels and toilet paper. Because we had to keep asking for towels and no one ever came to replace soiled towels we had an abundance of soiled towels under our bathroom counter. I just expect more attention to details than we received and it was October so not a very busy time. In fact almost the entire week was low key. Our last day there was a BMW convention in the hotel so it was slightly more busy but still pretty calm and chill. One last negative note. The phone only worked part of the time. I had to mess with the receiver several times to get it to work. I also want to note even though service was bad, the staff was very polite and the convenience from Beach to pool was nice. Also, towels

Perfect , amazing . I traveled with my family and was an amazing days

Although the pandemic made things a little weird Holiday Inn Resort managed to continue to provide great service constantly calling our room to make sure we did not need anything. Our room was clean and very comfortable. The pools were all great and every common area was clean! Definitely will be booking with them again! We had a great view on the gulf side!

My wife and I found this place back in July on the Marriott app and decided to give it a try. We enjoyed it and came back for a 4 day weekend to get away from kids and spend some much needed time together. We love this place because it is away from the crowded beach towns and we can unwind. All the staff are laid back, welcoming and care about what they do. It is obvious that this hotel focuses on training and retaining staff which is lacking in many businesses these days. Giovanni checked us in over the phone after I checked in online since we were arriving very late and upgraded us (Marriott platinum) and Arianna greeted us when we arrived and finished everything up. We have seen “Gio” numerous times since we have been here with a smile on his face. Love the ice cream bar and breakfast staff are always the same and great as well.

The Hilton in Pensacola delivered an incredible guest experience in every way. It's location on the beach was spectacular. Great views of the pier and beach from the guest room. The room itself was incredibly spacious and well appointed. The meeting space was spacious and well appointed. The food and beverage staff fed us like kings! Top notch experience in all aspects. Thank you for the hospitality.

We stayed in this hotel once before Covid and loved it. Now it's even better. There were many great touches, like the lace curtains leading to the balcony with patio furniture overlooking the beach. There was a nice long desk and a long bathroom counter for toiletries. The thermostat-controlled heat worked well. The towels were large and fluffy. The breakfast was beautifully laid out and the hot oatmeal had ample condiments for it. I have only two suggestions. The bathroom fan turns on when the light switch is turned on. This makes it drafty when showering. It would also be nice to be able to leave the fan running without the light. Also, the shower stall could use another grab-bar. It's necessary to release the grab-bar when adjusting the water temperature, and the tub could be slippery. Overall, this was the nicest, cleanest hotel we stayed in during our 16-day road trip.