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We booked the motel for three nights. At first we encountered an unclear online registration form and after registration it was not clear whether we would get the door lock codes into that system. It turns out that it was necessary to call, but it was difficult to get in touch because we did not have a local connection. The room looked normal at first, but the bedding was very wet, it felt like you're sleeping in a puddle. While searching the hair dryer, I saw a huge beetle in the bathroom drawer, it looked like a cockroach, but maybe it's another local insect. I realized that we can't stay there and immediately contacted the host, who told her to write to her via whatsapp at any time. We immediately booked another hotel. In the morning we found another huge bug in the sink. I couldn't sleep all night, both because of the humidity and because of those other guests in the room. We moved out the next morning after spending one night out of three. Unfortunately, the host did not read the message that day or the following days. Didn't respond to messages in the *********** system either, so we contacted *********** customer service. They took great care of us throughout the process. I tried to call the host one more time, during the conversation she did not apologize for our experience, she said that they had never had such complaints, that the insects might have appeared after the storm. But we found them in a drawer, so why doesn't anyone tidy up the room before the guests arrive? Then the general cleanliness of the room, which is so well regarded in their property, can also be questioned. She promised to come back within 24 hours and talk to the owners about compensation, but already during the conversation she said that they probably won't compensate anything. We only asked for a refund for the two days we didn't spend there. She didn't call back, didn't reply to messages or even read them. Two weeks later, we received a reply from *********** customer service that negotiations with the motel had failed and they offered a small compensation for our experience, which they would return to booking.com's virtual wallet. This is my first such disappointment, when you can't come to an agreement with a person and the property does not care at all about the guests' experience or communication. We were really patient and polite with them, however, I must share this experience with future guests.

Don't let the name Days Inn make you think this place is lower quality, but the opposite. The staff and management take pride in making sure things are kept up and the guests have an enjoyable visit. Stayed for three nights in Room 606, 2 Beds Oceanfront Efficiency. Perfect views from the balcony to watch the sun rise and enjoy watching the waves crash below on the beach. Saw no bugs of any kind and the room was spotless. Had an issue with the sliding door being hard to open, but being subject to salty ocean air, things happen. I mentioned to the manager at the front desk and explained that they might want to get someone up there at some point to take a look at it, wasn't expecting it to be resolved in less than 5 minutes. He immediately called maintenance and they were up to my room within 30 seconds after I got back up to my room and were there to fix it. 15 minutes later, door sliding easy like it was new. Used the parking garage below the hotel, while not overly big, was perfect for keeping car out of the sun all day, even a vacuum to sweep out your car if you wanted to. Hot tub was still being constructed from what I had heard had been taken out during a hurricane. Pool was plenty big and the there were plenty other ways to have fun and relax. Definitely will return in the future and highly recommended. Even got points from Wyndham Rewards for a future stay.

We were forced to get a hotel room during our trip to Fl because my sister found out she had Covid the day of our arrival. We wanted someplace near NSB, so we choose Holiday Inn Express in the shores. Biggest mistake ever. As soon as we opened the door to the room, the musty smell overtook us, but thought once the AC ran awhile would be ok, I sprayed some room freshener I had… it was ok until you would leave the room for a period of time and you’d be hit with it again. There was black mold in the shower. The AC wouldn’t run right at night so it would get warm in the middle of the night… The first day there, I noticed the pool was dark and murky looking, I really wanted to get in, but not the way it looked. I questioned the girl at the desk, she says oh it’s fine, the chemicals checked ok.. I don’t think so, I own a pool and a hot tub. 2 hrs later the pool was roped off and closed for the day!! The elevators didn’t work the whole week we were there.. Got stuck once and some people were stuck for 20 mins and others 45 mins banging on the doors and I know first hand it’s hot in there, the A.C. never worked. My husband had to stand and wait sometimes up to 15 mins for the elevator and he’s handicapped. That is just unacceptable!! Most of the front desk were rude, we weren’t even offered to switch rooms or any credit for all these inconveniences. One day, the girl at the front desk waited on hotel employees before me, a paying guest, even after her supervisor told her to wait on the guest first.. rude!! The floors/ carpet in rooms are filthy, after a shower I forgot to put my Sandals on and my feet were black and had to wash them again. You expect rust on the beach, but not an inch of dust on the rust of the fixtures, clean them!! (Torey) that’s who didn’t clean our room and left mold in the shower. No coffee maker for the breakfast after 6 days of being there I kept expecting one to show up. But when I called there today to ask a question about my bill I’m told the elevator is fixed, new coffee maker everything is fixed now.. Am I expected to believe 2 days after I ck out it all got better??? Please, Please, please do not leave me your generic response because it’s insulting.. if you want to do something ask me to contact you for a credit… btw we stayed at a holiday in Lorton, VA and it had mold in the shower too?? What’s up with IHG. Positive note: the ladies during the breakfast were wonderful… I just feel for the price we paid, expected more, especially for weekend rates of 259.00 for what we got or should I say didn’t get

I have stayed here before and it's the best hotel in Daytona Beach. In particular the Oceanfront rooms are spectacular with two balconies...one off the bedroom and one off the living room. Every room and floor is pet friendly.....I hate it when they limit the rooms or floors with pets...that's why I love the RI's and thanks to Giovanni the front desk manager we were on the 7th floor. One balcony is open to the side view too and you can see the intercoastal from the bedroom window. The suite was immaculate and spacious. After being in other hotel rooms it's so nice to have the kitchen and living room space. They have a nice bar with a few munchies on the menu. The management is very responsive including Giovanni, Robert the GM and Linda the Sales Manager...they're willing to email and answer questions too. I will be back again for sure!