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The staff were friendly, courteous, & attentive! Should I need to return, I will be staying here again! Ask for Margaret (Front Desk); she's AWESOME! The room was clean & housekeeping (upon approval) would come in each day & tidy up. Continental breakfast was provided. Hotel was well-kept.

My friend and I went to Hillard, OH for a Red Hat Society event. Neither of us had ever stayed at a Country Inn. This place was wonderful. Room was very clean, beds comfortable. breakfast was fine. When we checked out the gentleman taking care of the breakfast area took our keys. We went out loaded the car and was ready to leave when he came out, approached our car and said ”Something made me go check your room, is this yours? It was a small necklace, the last gift her husband had bought her. We will definitely stay there the next time we go to that area.

We had booked a stay at the Home2Suites on September 1, 2024 for an event in Columbus during the weekend of September 20, 2024. On September 18, 2024, I received an e-mail from ******* (our booking site) from Home2Suites saying that our reservation had been cancelled. That's it, with no explanation. I talk with ******* and they call the hotel and the hotel's explanation is that they no longer have rooms available. I had a reservation. I had already paid, yet they just cancel my reservation during an event weekend. I had to get a hotel at a greater cost in another city (Dayton), and will now drive to the event. I talked to the hotel directly and the very nice clerk (who was clearly not involved in this) said that their manager told them that the system allowed them to overbook so they cancelled our reservation and they apologized. Incompetent management, incompetent hotel, but very friendly desk clerk. Will never recommend or stay here or Home2Suites.

My experience with Choice Hotels has normally been one of great satisfaction . On August 25th I booked a stay with the Hilliard hotel location for September 5th through the 7th and required an accessible room on the first floor. I called the hotel the day of booking it and was told that they had the room requested available. We took a trip and stayed in three different Ohio cities, staying with Choice Hotel brand the entire time. However, after verifying that the room was accessible three times prior to arrival at the Hilliard Choice Hotel and checking in and paying for my room I found out there was no accessible room available that had a walk in shower. The Hostess at the desk was very helpful and she try to help find a room at another Choice hotel in Columbus area unsuccessful. So we decided to drive to a Choice Hotel in Wooster Ohio about 2 hours away where we got a fantastic king size Suite in an accessible room with a walk-in shower and great service. Ultimately we were satisfied but sorry that this occurrence happened.

Although there is no breakfast but there are microwave ovens and refrigerators, there are several large supermarkets around, there are also fast food restaurants and cinemas, it is very convenient! Every day, the waiter cleans the room, very clean! Highly recommended!