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It was a very welcoming hotel. The staff was friendly and responsive. I needed some attention to the bathtub, and it took a single text to be resolved expeditiously and to my satisfaction. The maid service was unobtrusive. The elevators were always prompt. The fitness room was well equipped, and I was able to walk over to a lovely nature preserve to take a walk. There were many close restaurants.

I can walk to the car rental center from the hotel, two large beds in separated room space for more privacy but they shared the same toilet.

This was only an overnight stay to connect us onto our next flight. The hotel is quite dated, old, we were surprised. The hotel wasn’t cheap in cost; but it felt like we were staying in an old motel. I tried to convince myself, “it’s only one night”. We waited over an hour for the shuttle bus to take us to this hotel, less than a 10 minute ride. It was very tiresome and frustrating. The bus is a shared bus with The Marriott hotel. So the front of the bus is labeled Marriott and the side of the bus says Hilton. So we could have missed it by only reading the front of the bus. All in all, I wouldnt recommend this hotel. The shuttle was unreliable. Unlike other Hilton hotels, this hotel did not have a 24 hour free-flow coffee table.

Because, like last year, the Road Bear organization for the camper removal specials was here, yet this hotel was booked again. I would like to stay in a little more modern hotel, but the bus to the factory leaves here and it is very easy. Best spacious rooms (829), but a extra easy chair, as well as a refrigerator and a safe missed. The indoor is from the 1960s, and we hope that the Edward Hotel will be renovated in the coming years, and we had a vision of O'Hare Airport with a lot of noise from departing aircraft.

I have to admit, it has been a few years since I stayed at this property. I mainly picked this hotel, as we were between trips and I needed a hotel with coin laundry. First impressions didn't go well. The trainee checking us in was surly, sulky and downright miserable. When I politely asked if there was any possibility of an upgrade, without even looking at her screen, she grunted NO. I then asked if we could get a room on the ground floor, as we had quite a bit of luggage. She then argued that we could get our luggage into an elevator, but she finally relented. It would have been nice if she had told us that we could have easily reached our room if we walked out the door and went around the back, rather than struggling our way through the lobby and pool area. The room was fine, although the bed was rather small, and I had to go back to reception for extra towels. Luckily, Miss Sulky boots had left for the night, and a very nice, older night manager was on duty. I did reveal our check-in experience to him and he was appalled. Breakfast was okay, but it was so much better pre-Covid with more choices. And sadly, the nightly reception has been ”enhanced” away. The hotel is in a great location with lots of restaurants, a Target, etc. But remember to bring your ID, especially if there is an event at the arena. The coin laundry was very cheap and it even takes credit cards. Machines worked well. The shuttle back to the airport was fine.

This eclectic and contemporary Hilton model will appeal to the trend driven traveler. The entrance and lobby level which includes the bar and restaurant is spacious and bright in spite of the absolute zero commercial settings very close to O'Hare airport. The black-and-white graphics and similarly painted models are bizarre. Curious, having relatively nothing to do with the bordello-like elevator lobby areas. Consider it all Art. A QR code restaurant menu has a good selection again, contemporary food with a city vibe not particularly iconic Chicago. Our deluxe king room was large and spacious, the bathroom especially, walk-in shower, plenty of hot water and pressure. Welcome design feature is the window blind system. An aluminum frame captures shades completely, blocking out all light. The deep double pane window masks all sounds, don't hit your head when you're looking out the window on the inner glass. We travel with night lights, put them in the bathrooms in virtually every hotel we visit. If you get up in the night you'll want that, it's extremely dark in the room. USB ports are in good places, this is becoming the norm especially in global travel. people won't be needing different adapters and chargers for much longer. The desk desperately needs a task lamp of some type, the toilet paper roll is strangely way too far from the toilet, don't see how that helps. A person with a mobility device would also have trouble reaching it. We took Uber from the international terminal only to discover the easily identifiable Rose hotel's shuttle sitting right there, running every half hour 24 hours a day back to ORD. That's a bonus. Overall a far better value stay the night savvy distressed beat up over priced Hilton in-terminal option at ORD

A 5-minute drive from the airport, the suite is extra large and has a hidden double bed that can be pulled down. That is to say, such a suite can accommodate 4 people. The water in the room is paid for, and the others are very satisfied. Two hypnotic books are quite human. Because there was no other experience in a hurry, breakfast was just like an ordinary American breakfast, and the variety was not so rich. It is enough.

Good Day, Please allow me to share my feedback from a recent stay at Aloft Chicago O'Hare, 9700 Balmoral Avenue, Rosemont, Illinois, USA, 60018 With the shift in the world for the past 2 years, a great nice clean hotel with friendly team is such a crucial part of our life. And from the moment when I made the reservation, to arrival and check-in, my experience has been nothing but absolutely amazing. The Aloft O’Hare is at a great location with complimentary airport shuttle. I was here for a convention, and it was so easy to walk to the convention building, close by restaurants and outlet malls! Catching the Airport shuttle was super easy and that is where I met ISMAEL. He truly set the tone perfectly. He was so polite and professional, assisted with my one piece of luggage and wished me a great stay. When I entered the lobby to check in, I met the DUO team of VALERIE and JAMINE. They were absolutely superb. It was late in the night when I arrived, like 9:45PM or so. And they both gave me a warm welcome and made sure I had a good room. I have been places where sometime with long shift, your energy bar around 10 PM is almost out. But VALERIE and JAMINE looked like they love their job and were happy to be here. Like I said, with the way the world has job openings at every corner but not enough talent or body for the position, it is great to see such hard working team on Marriott Aloft side. And lastly, I have not met the lovely DAISY but just spoke to her over the phone few mins ago and she was so professional and patient. Of course when I called the hotel, it would be nice of me if I had my confirmation number or last digits of my CC in my hand. But of course rookie mistake on my part. I made poor DAISY jump through hoops to look for my reservation. I can only imagine how busy she may have been. But she as politely and professionally as ever, took time and found my reservation and was able to answer all my questions. I do know that I had seen her name mention on few other reviews. So, I am not surprised of her professional conduct over the phone. On the morning of my check out, I was leaving at 5 am (Yawn!) so I was able to grab few items from the breakfast bar. They were so handy and decent selections. Thank you, management, for having the breakfast corner. In the end, a great location to come back, clean rooms, hot water in the shower and I am so happy that the small bottles of toiletries are being replaced with large wall-mounted dispensers. The soap was absolutely amazing in the bathroom. I had a great amazing stay and will definitely return. Thank you to the entire team!

The location of the hotel is good as it is within walking distance from the exhibition hall, but it is a bit far from downtown. Breakfast was good, and I think the main building is better than the tower building. The staff are friendly, but there is an extra charge for early check-in and late check-out.

My child's wedding was there. The hotel staff at the event were very helpful and friendly, and we appreciated them. The event itself was lovely and it was set up as we requested. I am giving the ”very good” rating because of that. But, regarding the room we stayed in, we had no hot water in shower for two nights - so we had only cold showers as we dressed for the wedding. Planning was also more difficult than we would have hoped/expected, because the designated caterer for our event (which was a large part of why we had chosen that venue in the first place) changed less than three months before the wedding and we didn't have a menu with pricing until 6 weeks beforehand (the day before invitations had to go out). It isn't clear when the hotel knew about the change, but it never notified us (we learned only when the ”old” caterer told us), and the process led to a lot of last minute stress, and increased costs. Finally, the hotel billed the bride and groom for a room for a night they did not even stay at the hotel; when we questioned that we were told the charges would stand because they hadn't notified the hotel 72 business days in advance (further in advance than the caterer was even set up). In addition, the hotel had agreed to comp us another room but that did not occur because we initially had given the hotel the name of one couple we thought would stay in that comped room - when we learned that couple had not stayed at the hotel overnight, the hotel was unwilling to switch and provide the cost of the comped room to another guest (or even to offset the charges to the bride and groom for the room they did not use, as noted above). We were frustrated by that intransigence.