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I'm not one to do reviews, but patrons should be warned for the rates this hotel charges. This hotel's rooms are in need of an update and improved maintenance; neither of these met what you'd expect from the Hilton brand or the price they charge, especially your room is supposed to be one of their best, a King Jr Suite. It appears they've attempted to put lipstick on this outdated hotel to get a pass by updating the lobby, including a well known restaurant and updating rooms with a modern tile shower. However, everything else is outdated, in poor condition or quality and in some cases not maintainedroken. Chipped furniture, squeaky doors, faucets, drains, and outlets that do not work properly, in room coffee maker corroded and improperly sound proofed walls where you can hear everything in neighboring rooms and the hallway. The restaurant, didn't eat there but felt like we did. We could strongly smell whatever they were cooking as if it was being prepared in our room, not desirable for your room used to sleep. The only positive about this hotel is its location and friendly service staff. The maids and maintenance staff were always courteous and friendly in the halls. Also, as a native to this area its a great location close to the interstate, malls, restaurants, downtown, Mpls and St Paul, plus events like the MN State Fair. Unfortunately, they have let this hotel's quality severely decline which is not inline with the rates they charge! We did complain, no credit and only one issue of multiple reported fixed, the squeaky door. We were looking for our next regular hotel to stay at in this area we travel to frequently, but this will not be it. We will not stay here again.

The staff here, led by GM Tammy and Asst GM Brittany, is what makes this hotel great. The culture they create makes for the environment you crave for as a guest. Their leadership encourages most of the staff to treat guests as extended family, rather than just customers. I have stayed there over 30 nights this year and couldn't be happier with the rooms and the service. The best example of how they go the extra mile was shown by one of the most pleasant and welcoming people on their staff; Bobbie. I called Bobbie to tell her that I might be arriving early for my extended reservation, and asked if I would be able to check in a bit ahead of schedule. Not only did she make arrangements with the person on the next shift (Angie, another very pleasant and helpful staff member) and notify them that I was coming, but she also found me a convenient, quiet room, AND left a hand-written ”Welcome back” note in my room. Bobbie's warm, efficient and helpful demeanor on the phone, combined with her genuine warmth and extra effort made me feel as if I was ”returning home”, rather than checking into a hotel. The rooms are clean and spacious, beds are comfy, breakfast is fresh and expansive, there is a nice outdoor sitting area with a fire pit and grills, and the pool and exercise area and substantive, clean and well maintained. It is also in a very convenient area to all parts of the Cities. This is by far the best experience I have had with this chain and other similar ones, and it will be my go to spot for future stays in the Twin Cities. Thank you Bobbie, Tammy, Brittany and Angie for making me feel like extended family and making my stay a very happy one.

Thank you for including breakfast. It is convenient for transportation, and I think that various purposes can be achieved from here. After all, the bed feels good.

I recently found myself in a pinch and needed a cheap motel room fast! I found Norwood Inn and suites in Roseville Minnesota through a quick google search. I was able to get a room for under $50 a night through Trip. To my surprise Norwood Inn and suites was a full functioning hotel with a pool, continental, breakfast, and modern amenities, comparable to any major hotel chain. The front desk and rest of staff were first rate! I recommend this place to anyone looking to book a cheap but nice place to stay in the Twin Cities. Russell “Rusty” Strong Eden Prairie, MN

So our overall stay was not bad at all. At first when we got here we had a little confusion about not having a fridge or microwave in our room but after we was here for a little bit like a month in a half we finally got a microwave. But the staff here including the house keepers were all very respectful and helped us with anything we needed. I mean no it is not the greatest area but if you mind your own business while you stay here, everyone leaves you alone. I really enjoyed Valerie here at the front desk. She is an amazing woman and may God bless her. Theresa and the other young ladies on the house keeping staff thank you so much for everything and your amazing support and hospitality. I will definitely keep this place in mind in the future.

I am updating my review about the TVs not working properly. My colleague said his tv was fine. I should have checked with the front desk to reboot or Move me and I did not. Front desk staff was superb in addressing my concern! Great service! I don’t think I will spell his name correctly, but Mikael followed us outside to follow-up on the tv thing! Wow! He was so concerned that I had a bad experience. If this guy worked for my company, I would be so proud!

Newly refreshed property. Clean and inviting!! Most comfortable hotel bed I’ve slept in many years!! Front desk folks were kind, courteous, and very efficient! Breakfast buffet included sausage patties and links, breakfast potatoes, biscuits and gravy, oatmeal, fresh bread/rolls/bagels, and warm sweet rolls. Great coffee, too. Our new go to in Roseville!!!