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We were pleased with our room. It was clean and updated. The entire motel was nicely updated and clean. Breakfast was pretty good and well organized. The pool was a bit cloudy so we opted not to swim. It was nice that a Perkins restaurant was attached to the hotel and we received a 10% discount off our meal.

Cost-effective, some distance from the airport and away from the road, no noise problems, good breakfast, free parking. Friends who don't rent a car have a free shuttle bus to pick up the airport, and there is no problem in travelling. There are no restaurants, shops nearby, and friends who are suitable for car rental and transit.

The rooms are large and the facilities are new. The parking is 10 knives a day, and the highway is 1 minute away. It is very convenient. The hotel also offers free dinner from Monday to Thursday evening. Disadvantages are average for breakfast and dinner, haha

Location is awesome. It is only a two minute walk from Temple Square. You can park for free. It is also close to the NBA Basketball Hall. It is also 15 minutes walk away. It is cheap, so the environment is normal, there is smell, the space is not too clean, stay for one night. Okay, there is no staff to call in the evening, and the key in the password box is convenient.

Everything from check-in too leaving couldn’t have been better. Our room was an Executive View Twin Bed Suite on the 20th floor (no.2095) with balcony and an amazing view, very spacious with wonderfully comfy beds. The breakfasts are exceptional and the restaurant food also. Not forgetting the staff who were all very courteous, helpful and friendly. Would not hesitate to book The Grand America again

Real good hotel during convention period. Room is spacious and clean. Essential places like shopping mall, restaurant especially Korean foods and church etc are closed to this hotel. I am very much satisfied except breakfast which is too high compared to simple buffet foods.

I recently stayed at this Sheraton Hotel and was totally disappointed with my experience. The fact that I used my suite upgrade being a Titanium Elite Bonvoy even made it worse. I have stayed in a number of Sheraton Hotels and by far, this is the worst of them all. First of all, the reception people were not so customer friendly. We came in around 2:20 p.m. thinking that our room will be ready by then. The front desk clerk said that please come back in about 45 minutes as the room is being worked on. We came back an hour later and to my surprise, the room was still not ready and that it will take another 30 minutes or so to be ready. After patiently waiting around, when we finally get to our Suite, it was not at par with Sheraton or Marriott standards. It looked like the remodeling was halted 3/4 of the way as it can be seen with the toilet bowl looking so badly done. Furniture were dusty. The room look so ancient. Breakfast was also bad as there was a human hair with the bacon that was being served. A few of the patrons saw the hair and told the kitchen and finally took away the pan of bacon and replaced it with a new one.

We’re only a couple days into our stay and I’m frustrated and disappointed. The frustration started with the check in process. We arrived early and knew a room may not be available. We were told we would receive a text message as soon as one was cleaned and ready. We sat in the lobby adjacent, just 20 feet away from the desk waiting. We observe several people leaving the counter with room keys in hand. Some friends of ours checked in while we were sitting in the lobby and were given a room with a $25 early check in fee. That was never offered to us. I approached the desk to inquire why we hadn’t received a text message if a room became available and why people arriving after us were given rooms. No good answer BUT good news they have a room. I inquire about the microwave I had reserved weeks prior. Oh those are all spoken for sorry. Get to our room, it only has 1 bed I called down to the desk and was asked if I had touched anything in the room upon entering. I was asked to return to the front desk to get my new room keys. Upon entering our room we notice it’s rather warm. Fiddle with the thermostat unit which is set to 65 and there’s no difference in the fan speed between high medium and low. Next day call the front desk to request AC service and fresh towels. Nothing. Called again. Nothing. Next morning, called again and received towels. Supposedly the air was fixed while we were out for the day, but nothing has changed in regards to comfort. The pillows are terrible and the beds are on the soft side. The hotel is ready for some upgrades as the carpet is worn and dirty throughout the hallways. The housekeeping staff was friendly and helpful, oh and one housekeeper was able to find me a microwave that the front desk staff insisted was not available. Hmmm