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Our favorite place to get away. Great location. Cool vibes. Great service. Will come back again and again.

Holly needs a bonus for making everyone feel so welcome and special every weekday at breakfast. Her attention to details was amazing. The weekend breakfast staff does not compare, could hardly ever find them for basic needs. We can't say enough nice things about her. Our room was OK, sofa material was scratchy so when sitting with shorts on, it was uncomfortable. Shower and water pressure amazing. AC kept the room a perfect temperature. Housekeeping was helpful during our 8 day stay. We only bothered them for new towels and trash emptying. Location, also very convenient, close to restaurants and shopping. Pool had a good mix of shade and sun depending on your preference and our room overlooked the pool. The staircase carpet was a bit worn and coming up in spots which could become a safety hazard. I do take the stairs often that's how I know. The front staff is friendly and kind. I can't explain it but the lobby has a smell to it, it can't be a moisture issue because of how dry Arizona is but its something, as I am sensitive to smells. Overall, we would stay again when in town to visit family, as long as Holly is still there :)

The hotel is older and small but staff is friendly and location is fantastic for visiting Old Town Scottsdale. Was very disappointed that we booked through Trip.com for a king room and they sent to the hotel that our reservation was for a double room and since the hotel was completely sold out the hotel did not honor what our reservation confirmation showed.

The room is large, clean and quiet, will definitely come next time

Cooperation and attitude of staff Storms closed the pools for the day. Totally get that. Out of there hands. But we asked for a 2 hr extension to our checkout to enjoy the pool for a few hours since it was the main reason of our stay here, and you would think I was asking for a free weeks stay with the attitude the “gentleman” at the front desk had. He was extremely rude and condescending. We got our time at the pool, not that the staff at the pool noticed Never were waited on once in 2 hrs, but the young girls couple chairs over were visited numerous times with ice cold water and other drinks When we had enough we tried to get back into the hotel, only to find out our key wouldn’t work. Walked around to find a door that didn’t require one went to our room to find it didn’t work there either. I went to the lobby desk to inform them we couldn’t get in our room and clerk responded with its past your checkout time. I told her I called down around 10, was transferred to to the front desk where a man answered and eventually granted an extended checkout. Clerk claimed there was no record of it and basically without saying it, called me a liar We were so impressed with this resort when we first arrived and had a wonderful meal at the Orange Sky restaurant and even talked about making this our place to for special occasions since we are new to the Phoenix area. It went downhill from there, and rapidly We won’t return. The last impression is a LASTING impression

The property is 5 Diamonds in every way. Location central to all of Scottsdale. Grounds are beautiful and the housekeeping staff is excellent. All appointments in the spacious rooms are premium down to the leather box for the TV remote. We ate breakfasts in the Ironwood Grill and the food and service were 4 star. Best of all, the service and friendly staff elevated this resort to top level. This was the first time at the Princess; it won't be our last.

A great place for our last stay at Arizona. Kids loved rock climbing and rope courses

There is good reason this place has so many 5 star reviews. Before I arrived, I received an email from the property about construction. I called and spoke with Derek and explained it was an anniversary trip and that we would like a room away from the noise. We ended up with a beautiful room and heard no noise at all. Derek and his colleague Sydney were responsive to all of our needs and requests, no matter how small. They really do go above and beyond to ensure a wonderful experience for their guests. Daily breakfast at the Canyon Suites was also top notch. Everything was fresh and their “continental breakfast” included bagels, smoked salmon, delicious pastries and fresh fruit among many other things. My experience at the spa was delightful, but not exceptional. The spa was very busy which is good for the venue I suppose, but it was loud in the relaxation spaces and just felt crowded. I didn’t even try to go to the spa pool since the Canyon Suites pool was so much calmer and quieter. You have access to the main resort pools which were fun and boisterous and I’m glad we experienced a day of it, but for a vacation meant for unwinding, it was back to the Canyon Suites pool for the rest of our stay. All of the pools greet you almost immediately with ice water (complimentary) and a menu to order (pay for) other snacks if desired. The restaurants were also very good, but you’d expect that at the prices they charge. I definitely recommend The Canyon Suites at the Phoenician.