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This was my first time staying in Secaucus as my friends with me told me the area was great. I booked the Residence Inn and you cannot go wrong with the location. Places to eat, shop, bus across to NYC around the corner. The staff are top notch. Checking in the woman we checked in through was awesome. So friendly and personable. The room was awesome. Full kitchen, sectional couch that pulled out to a bed and a King Size bed. Washroom was spacious I really enjoyed the kitchen. We hit Walmart down the street and grabbed stuff so we didn't have to always be out places to eat. Clean room, AC was spot on. The free breakfast was great too. There is a Chili's and a bar Hoolihan's right outside of the hotel. Overall you really cannot go wrong with any Marriott brands. I will definitely be back

My sister helped me to check in earlier in the afternoon because we arrived at JFK 10pm on that day and we don't know why our rooms were put as stay over, thus the cleaners don't provide bed tidying nor changing bedsheets until we inquired. Though we stayed 7 nights we were only provided drinking bottle water on the first day and the hotel is charging USD3.75 per small bottle of drinking water. The hotel is strategically located, easy access to restaurants and the bus stops is just beside the hotel. The receptionist Ms Shantel was very nice and service commendable when we reached hotel 230am. We met her again the day we left and the hotel should have more staff as friendly as Ms Shantel.

The website said that there was a restaurant on site which there is not. Given the location, it’s a pain to have to go out for dinner. There was one Italian place that delivered and was actually pretty good. TV did not get all the channels on the guide. I needed something printed which I could not get done. Room was average. I was upgraded as a Hilton diamond member but nothing special. Staff was very friendly but just apologetic and not problem solvers.

Definitely the best hotel in secaucus and definitely one of the best in all of NJ. Staff was incredibly kind and helpful.

Checking in was quick and smooth. Rooms clean and comfortable and parking was free and convenient. Hotel can do a better job offering free dispensed fruit flavored water in the lobby to guest. Bus to NYC was right next to the hotel easy access. I did not care for our house keeping lady. She acted like couldn't open her mouth to speak when we said hello to her. The second day she never cleaned our room until we went to complain to the front desk that our room hadn't been cleaned. She finally came around 3:30, when I was in the bathroom. My husband asked her to give us 5min since I was in the bathroom. She fussed at him saying she was not coming back then proceeded to walk in to clean, She then fussed saying we needed to leave the room. Once again my husband explained that I was in the bathroom. When I came we left the room. After returning we noticed the floors were not vacuumed and hair was still in the shower. For the money we spent service should've been top notch! This was the worst Marriott experience.

I will never use trip.com again. I booked 2 nights with them months ago, knowing that I had a free cancellation/modification window. I read all the fine print, I contacted customer service to confirm everything. About a week before my window was closing, I tried to modify to 1 night. It would not let me. After FIVE DAYS of contacting them, I finally got it modified. Had I not continued to contact them, this never would have been resolved. THEN, upon checking in at the hotel I was told (even though I prepaid trip.com) that the hotel was never paid by the supplier. Therefore they would not check me in and I spent almost an hour on the phone with teip.com to have it resolved. Totally ridiculous.

My wife and I took our family here. We will never make that mistake again. We were in suite 614. One Ac unit did not work. The other had a smell like something was dying in it. The pullout couch had no sheets. The bathroom was disgusting with hair in the tub. We had trouble getting into the room because the room locks were not working. The fitness center equipment kept turning off because they were all plugged into one outlet. The door to the fitness center would not open unless you got a front desk person to open it up. The card key and lock did not work on those doors. The pool had hair and urine on the tiles. The fitness center and pool did not open up till 2 on the weekends. The food for breakfast was ok. We did not have enough towels in our room. My wife asked housekeeping for more and was told no. There is no more towels. We would have to wait till later. The front desk staff during the day could care less if you had a problem. When checking out my wife shared how bad the experience was and the only response the front desk lady had was… have a good day.

I booked this hotel for two nights since I was going to The American Dream. Let’s just say I didn’t even last 20 minutes. I walked in and once I seen the service desk I new it wasn’t gonna be good but it was late and I had kids who were tired from a 5 hour drive. I get to my room and the door was all dented it literally looked like a place where people sold drugs out of. I open the door and put the lights on and Roaches started come out all near the microwave. The bath tub was filthy and so were my pillow cases. I ended up asking for my money back, 4 days later and the money still hasn’t went back on the card. It was such a pain trying to find another hotel last minute. I didn’t expect much for the price I paid but I would’ve stuck through if I didn’t have to room with Roaches.