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The front desk service is very good, the rooms are comfortable and clean, the inner bay is outside the hotel, and the sea is calm like a lake, so you can take a walk. The airport bus departs every 45 minutes without reservation, but because it is the starting station, it takes 30 minutes to get to the airport. If you go to Uber, it will take 5 minutes.

It was away from a lot of stores but it was great

I would give this Home2Suites 5 stars, but there was one lady at the front desk named YVONY, who is the rudest employee that I’ve ever encountered at a Hilton franchise. She needs to learn to provide better customer service and not roll her eyes at customers. Aside from her, we actually love this Home2Suites because its close to SF, its easy and fast to check in (except that there’s no digital key), the rooms are very clean and spacious, the parking is decent (except that its $20-$22 per night), most of the employees are nice, and there is breakfast provided every morning.

Good no problem at this moment

The room is clean and large. The structure of the hotel was that there was a window on the aisle side and it was open. There is a Tesla supercharger in the parking lot, so it is convenient to ride Tesla. It was convenient because it was close to the airport and a short drive to downtown San Francisco and tourist spots. It was a pity that the dryer was broken and could not be used when I wanted to use the washing machine.

The only reason I am giving this hotel a 3/5 is for the customer service! It was beyond terrible. The employee, Irene was so rude and disrespectful during my check-in and I came across her again at breakfast and her attitude was even worse. Not sure if she was just having a bad couple days, but I witnessed another employee try to talk to her and she just walked away. I asked Irene for her name just so I could write this review. She needs to find a new position. The hotel it’s self is nice and in a great location- only 5 min drive to the airport and 12 min drive to chase center and a 20 min drive to fisherman’s warf and some beaches off of the coast. The only reason that I would not recommend this place is because of the customer service, other than that it’s a good hotel. But I won’t be staying here again.

Got last minute accommodation on the drive back north, check in was a breeze and was able to give me a king bed which my partner and I really appreciated. He also offered us water and said water is in the room. The hotel looked great, the rooms were fantastic!! The bed was one of the best I’ve had and comparable to a 5 star hotel in Vegas. The sheets were also of good quality! The room was spacious, high ceilings, and the shower was also amazing! The hand held was a bonus and it was a strong shower with KORRES shampoo, conditioner, soap, shower gel. Modern room! I was surprised how nice the hotel was for the rate we paid. I would highly recommend this hotel and would stay here again. The location was safe, I don’t know how close or far it was to tourist attractions but I felt safe.

As other reviewers have said, we found this hotel to be a little worn down. Nevertheless, our room was clean and comfortable and all the people we encountered at the desk were helpful and friendly. However, getting food in this area was a real challenge. Usually airport hotels have lots of choices of both fast food and restaurants, but the offerings in this location are minimal. It compounded our disappointment to learn the hotel's restaurant was only open certain days. The cook-to-order breakfast that HGIs usually offer was totally missing, since the restaurant was closed on the two mornings we were there. I did not see this ANYWHERE on the website or would certainly have chosen a different hotel. Even though we had a car, there did not seem to be many places to eat; several we might have gone to were closed. There are several other hotels, even in the Hilton family, close by. I'd suggest picking one of them.

Deposit $100. Parking $9 per day ( you can pay cash or they deduct from the deposit). Breakfast was good, but not much seats , you need to spend sometime to find a seat. Room is ok, the black hair was on the bathroom’s wall. My deposit still not returned to me (it’s been 5 days after check out).

Stayed 2 nights while in the area on business. There is an airport shuttle BUT it only runs every 45 minutes & it's not a typical DT shuttle-it's a 3rd party & is shared with several other hotels, so very easy to miss due to lack of signage on the front. Room was VERY small-closet, what there is of it, is actually by the window. Chair for the desk is a straight-backed chair w/legs that get caught on the area rug under the bed constantly. Bathroom, on the other hand, was very large & well lit, especially for a Hilton, though not much counter space for stuff. Plenty of room for additional towel bars & hooks for hanging clothes, had they decided to include those. Unfortunately, there's a barn door for the shower (when will that fad end!!!) which limits how much can be hung there. This is also the 2nd DT in a row I have stayed in where the information on the website for the restaurant is incorrect-it is only open for breakfast & dinner starting @ 3:30 pm. It is located in an industrial part of town-not much walkable & no view of the bay from the room, though given how dirty the windows are, there's not really much of a view of anything! The bed was comfortable & overall the hotel did what I needed it to do for 2 nights.