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We arrived at the hotel late in the evening after a day of traveling. The young woman at the front desk was not particularly friendly and when we asked for a double bed, she quite briskly said “no”. She gave us a room on the first floor. That night we could barely sleep. Our room was a door away from a backway exit from the hotel. At all hours of the night, people were walking by, speaking loudly, laughing uncontrollably and banging doors continuously. It is not a hotel’s fault that so many people are inconsiderate of others, but in the morning we were exhausted. I went to the front desk, and there was a different young lady there who in the most professional and courteous manner changed our room to the third floor. We had absolutely excellent remainder of our stay. I have to say that she has been most helpful throughout our stay, helping us with replenishing supplies and providing excellent service…I wish I asked her for her name so I could praise her in a more personal manner. There are a few restaurants and grocery stores nearby. The highway is conveniently close. Great location. Overall very good stay.

The location of the hotel is very good and very convenient, especially for taking kids to travel to Washington, the breakfast is good, the service attitude is good, the waiter is very friendly to the Chinese

Goog location and service.

The hotel's service consciousness was too poor. I waited for a long time at midnight and there was no one at the front desk. The refrigerator in the room is so loud that it doesn't rest well

Although the hotel does not provide breakfast, it is very convenient to eat fast food right next to McDonald's and Burger King. In addition, it is also very convenient to bring gifts to relatives and friends next to Wal-Mart. The hotel also has a free airport shuttle that runs every half an hour. It is also super convenient to get to the airport, but there is also a holiday inn nearby. Don't get confused when taking the airport shuttle.

-No elevator upon arrival. It appeared one front desk agent was training another during my check-in. I was informed the elevator did not work but should work later today. I am not one to care or even want concierge service or help with bags - I actually hate it. But when you put me on the 3rd floor and I have rolling baggage - and not a little, perhaps have your trainee guy at least help with my bag when I need to drag them up to the 3rd floor. It would have taken 5 minutes to get me to my room had they helped. Instead it was a very unpleasant experience and took me like 15 minutes and a lot of frustration and expended energy. -The hallways and room numbers are absurdly confusing. Orientate yourself quickly. It seems to be shaped like a U, whereas though it is a square, you cannot get from the two points next to each other by hallway. The secret is to cut through the courtyard I discovered after getting lost for like 15 minutes. -No pool or hot tub- as it seems permanently closed. At least the hotel website did not list a pool or hot tub. -Balcony in my room was locked shut. You can open the door, but the screen door stays locked. What is the point of a balcony that you cannot use? -Clean, appeared fairly new. The lobby looked nice. -Late check out keys not work after having them extended. So instead I had to wait in line to re-key cards while I was in a rush leaving. This is exactly why I ensured the keys were set to include the late check out time. So apparently being pro-active to stop a common problem hotels have, it still got messed up by the hotel.

We recently stayed for 3 nights, the place is typical residence Inn homey place, but they delivered top notch service, every staff we encountered was so friendly, and the one bedroom suite we booked was spotless clean, because due to COVID no house cleaning daily, which is totally no issue for us, every time we needed something (i.e extra towels, bathroom amenities, etc), we just sent the msg via Marriott mobile chat, they fulfilled the requests almost immediately and left the items in a bag outside our room. Complimentary Breakfast is grab-and-go bags, but you can request frozen sandwiches to be heated at the room microwave. Very pleasant stay, this place is highly recommended.