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We stayed there on Aug 9, right after hurricane. Taylor was fabulous! Our room got upgraded as there were many open due to cancellations from hurricane. Taylor was very helpful with any questions or needs that we had. Bar/ restaurant staff friendly also. Rooms very clean, beds comfortable. Ocean view was awesome and appreciated!

Great location. Easy to get to everything between Pawleys Island and Myrtle Beach. Staff was awesome. Very nice, very accommodating, overall one of the most pleasant experiences. In a time where customer service is lacking in so many ways, we had a superior experience. Especially love that it is pet friendly and clean. We will definitely recommend and stay there again!

The GOOD - 1. Location, does not get better than this at Myrtle Beach. This is located at the end of the 'strip of myrtle beach' as is away from the crowds on Ocean blvd. 2. The hotel is well made in terms of design. Whatever you need is located at a convenient spot. Parking is close to the rooms in both the buildings, but costs you $10/night. 3. Good sleep quality, I got a good 8-hour sleep The BAD - 1. Condition of the rooms is awful. The carpet is the dirtiest I have ever seen in any hotel. Imagine the amount of dirt they hold and the air you will breathe inside the room! 2. No USB points. Clearly indicates that the hotel has not been upgraded for decades. Luckily, found one USB point in the alarm clock. 3. Room Service - The rooms are cleaned only when requested. I requested. The guy came, vacuumed the room, made the bed and left! Did not even collect the used towels from the floor or place new toiletries. The towels remained in the room until our check out. The UGLY - 1. Pool - Dirty pools and Ian (hurricane) was the excuse. Most other ocean front hotels had clean pools with people in them. The pools in this property were filled with filth and insects. The lazy river is actually the 'dirty river'. The pool was so called ”cleaned” after I complained, but it was still very dirty, so I just avoided to get in it. 2. Property Maintenance - This could potentially be the best resort in MB but it is so poorly maintained, it's a shame! One of the employees at Hilton Grand Vacations told me in this trip that this is meant to be the ”overflow property” of Hilton in MB and because it is so poor, it might be stripped off of the Hilton badge next year; can't say if it was true, but clearly indicates that employees are aware of the condition of this resort. Had this been a properly maintained resort, I would have stayed here during all my visits to MB, but I aint coming back!

I stayed at this hotel for one Month on business. We had over 200 Consultants in town. Which means the hotel was booked. Cleanliness was the first thing I noticed. The staff were great. I'm a person who leaves her key in her room often. There was never an issue the front desk staff was always friendly and welcoming. Even though I knew I may have gotten on their nerves. It never showed. The breakfast was good. They had red velvet waffles you could make as well as other kinds. The red Velvet was good. I had to write a review to speak about the two housekeepers on my floor. Sam and Terri. I hate to get my room clean when I'm not there. So I do not get it cleaned often. One day I came into the hotel after work. When I got to my floor #2 I said it smelled funny. Sam heard me and said Ma'am I will have the carpet cleaned. Not even 20 mins later. A gentleman was cleaning the carpet on the floor. After my 14th day, I asked Sam to clean my room. I've been traveling for work for over ten years. I can't remember the last time. A Housekeeping perfection. Cleaned my room so well. She not only cleaned. Had it smelling amazing. She dusted the furniture. Just cleaned everything you could imagine. Today I started to hang out a little bit before work. that when I saw Terri on her hands and knees cleaning these rooms with perfection and care! I have a phobia about hotels. I have stayed in so many upscale hotels that had bedbugs or just were filthy. Meaning just cleaned to the eye. Not sanitized these people here! Sam and Terri! They Clean Clean and Sanitize! I don't know the man's name that cleaned the carpet but I want to say thank you! He got on it quickly! This i a great hotel to stay at and bring your family!!! Thank You, Sam and Terri! You gave me hope to trust that most people love their job and take it seriously!! it's very serious!! PS from a person with high anxiety due to staying in unclean hotels