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nice nice breakfast is simple….....................

I would stay at this Super 8 Kenmore whenever I would visit WNY, primarily because of its convenient location. Yes, it's a budget hotel, but it served the purpose well, with basic amenities and an accommodating staff. On my most recent visit, however, I found out that this hotel has changed drastically and not for the better. Here's the good, the bad and the ugly: The good is the great location: it's 10 minutes away from the beautiful parks on the Niagara River and 15 minutes away from Buffalo and Niagara Falls. The hotel is part of Wyndham Hotels and Resorts, they offer a free light breakfast in the lobby and the rates are reasonable. There is convenient parking in front of the hotel and two restaurants across the street. The bad: This place should be refurbished: the carpets, draperies and bedspreads in the rooms look dull and dirty. Additionally, the hotel needs to improve air quality and environmental cleanliness. The hallways, carpets and rooms reeked of cigarette smoke, which was odd, because this hotel claims to be a non-smoking property (they have a sign in the lobby that states they will charge guests $100 if they smoke in the hotel). Also, a musky and very unpleasant odor permeated the hallways. Some guests had the doors open to their rooms all the time, which seemed weird. The ugly: Poor management. Customer service is hit or miss; treating guests with respect is sorely lacking. One evening, when my daughter and I returned to our room. we found that they didn't even finish cleaning our room and there were no clean towels or facial tissues replenished in the bathroom. I requested more towels from a gentleman at the front desk. Later, this same gentleman came to our door and brought a woman along with him, who suspiciously looked into the bathroom and into our room. She firmly stated that they put fresh towels in the bathroom earlier when they cleaned our room; they did not. As if that wasn't enough, another woman who was very combative, showed up at our door and started shouting at us that she is the ”owner” of the hotel and that she “personally” cleaned our room and left clean towels in the bathroom. Intimidating guests who asked for clean towels! Absurd! Note that several other recent customer reviews of this property also carry the same theme of the cigarette smoke in the hallways and suspicious attitudes toward guests. Something is very wrong here!

Too simple, no toothbrush and toothpaste, no bottled water, and a small variety of breakfast!

We booked a room at this hotel for one night stay with friends. It was the evening of a football game in the area, and there was also a large group or team visiting at the same time, so the hotel was very busy with lots of kids running up and down the halls and a large group having a party in the lobby all night. Upon arriving into our room, we noticed that the door was open which was concerning. When we closed the door behind us we found that it did not latch closed and could be pushed open. We called down to the hotel reception and were given instructions on how to fix the issue. Unfortunately, this did not help. We called down once again and they sent a staff member up to try to help, and the staff member was frustrated by this issue. We were running low on time so we decided to take our valuables with us while they fixed the door since we were not comfortable sleeping in a room with a door that does not lock closed. We also asked to switch rooms and were told that there were no comparable rooms however they were finally able to place us in an upgraded room but it was not the right size for the amount of beds that we needed. The staff did what they could to help, however they were not friendly about it and seemed annoyed that we were asking for a door that locked. We even asked to be placed in a sister location but were told there were none. Overall, it was too many issues for such a short stay and I would not choose to stay at that location again.

Needed somewhere to stay for about a month having built in kitchens and utensil pots and pans made my life easy for that month staff was very friendly and helpful the whole time whenever we had an issue they took care of it in management was very very respectful

We stayed at The Sleep Inn Buffalo Amherst on September 14/15th (one night) 2022 in Room 514. First impression of the place pretty clean and inviting though a little dark and slightly outdated. The receptionist, Melanie, was outstanding, super friendly and followed through with all our requests. She made our stay exceptional! As far as the room - adequate. There are a few MINOR maintenance and housekeeping issues that should be addressed to make the room better: 1. The bathroom toilet paper dispenser had used up roll of paper on it with only one use remaining! It had the customary “v” fold so I know housekeeping saw it but let it fly. See photo below. 2. Speaking of “fly” there was a fly buzzing around in the room when we first entered. Very annoying. Had to swat it. 3. The bathroom light (not the shower) works but intermittently. It takes a few tries to get it to come on. Probably the switch needs replaced. 4. The bathroom door does not lock from inside. Needs slight adjustment. 5. The shower head pipe coming from the wall has a cover plate that will not stay in place and slides out from the wall and falls on the shower head. 6. At the bottom of the shower door, inside and outside, there is an ugly buildup of mold/mildew. Needs cleaned better. 7. The room has a slight mildew odor and smells like feet. Maybe it needs a good shampooing. Overall, a pleasant stay. The breakfast, on Sept 15, was much better than we expected. Plenty of everything to make for a great breakfast. The dining area employee (did not catch her name, from Cambodia) was super nice and friendly and talked to us at length and asked us how our stay was; which was overall great!

Our flight was canceled and needed a place to stay as soon as possible. The only available place was this hotel. My booking was through hotels.com where the rating was good, and I hoped for an early check-in. When I called the hotel to request early check-in, the clerk was very rude and abrupt. On the day of arrival, I arrived early and to my surprise they had early check-in. There was a gentleman at the desk and he was very friendly and helpful. We were put on the second floor and there is no elevator. I found the hotel dirty and the breakfast was below expectations. In addition to yogurt, there are diluted juices, and coffee with no cream just powdered creamer. There was a gray color to the sausage and a slimy texture to the eggs. There is a strong smell throughout the hotel and dirty floors in the hallways. Upon entering the room, we found the wallpaper peeling, there were no blackout curtains, the bathtub was old, the curtains were dirty, and the blow dryer was dirty as well. A decent bed was provided - no bugs were found. It was 11 pm at night and there were people running and screaming in the hallway. Also the walls are thin and the people next door were also having loud ”relations” and banging the walls.