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My husband and I came for our 10 year anniversary and had a wonderful experience. The staff went above and beyond to accommodate and make sure our stay was perfect. MARY was AMAZING!!! She worked with us and our requests and even proactively reached out to help make sure we were taken care through the last day. She was exceptional! The location is perfect and central to everything.

Hotel location is good, walking to Capitol Hill for ten minutes, Uber to the White House and Washington Monument are not expensive. The Botanical Garden and the Natural History Museum are also not far away. Hotel breakfast is not bad, typical American breakfast. Good health and good service. It is very expensive, and the room rate already includes the service charge. After the stay, you will be charged a facility tax of more than 20 knives per day. I hope that Ctrip will clearly inform the hotel of the additional charges after the trip, if it is a hotel practice. I feel that the temporary deduction is unreasonable.

The hotel I booked was wrong and I booked it in the late afternoon after searching on Trip.com. Thank you for the confirmation email. It was a decent watch for a taxi and the facilities and service was good. One thing was a bit embarrassing because the location and the name are different. I would appreciate your name correction.

The price is expensive and the service is great. At night, I will place Evian mineral water and cups on the bedside table, place foot mats next to the bed and washstand, fill the ice cubes with ice cubes, and turn on the sleep aid music. It is in all hotels I have stayed abroad the best.

We had the opportunity to stay at the Yotel in Washington DC. At booking we had some hesitancy but we were so pleasantly surprised. The rooms were as described with very comfy beds. The lobby minimally furnished with no frills like gift shops or any luxury. However the staff is exceptional! Ms Dionne at Art and Soul is a wonderful presence and greets everyone with smile and pleasantries... she is wonderfully friendly and helpful. We will not soon forget her greetings or helpfulness.. Myla at the desk...saw we were distressed about the rain..in a minute she ran to a supply room and came back with umbrellas for us to use...we never asked...she just did it! And Dewan was so responsive on any and all requests. She was caring and concerned for us as hotel guests.. The bellman, maintainance and housekeeping staff went above and beyond as well! This DC vacation will stay our my memory...not because of the sights but because of Ms Dionne, Myla and Dewan and the staff at Yotel DC. Thank You! Phyllis & Vito

The restaurant at the Washington Plaza hotel is delicious, affordable & beautiful. But the cherry on top is the amazing service. I rarely love hotel dining but this is a treat. And, the apple martinis Sharda made were to die for! I told her it reminded me why I stopped drinking them - they’re strong & it’s hard to have just one.

It's an old hotel, but the two-king-bed suite is really comfortable. It has a spacious living room, desk area, dining space, balcony, entrance area, and a wraparound balcony that you can go out. You can imagine the sense of form of a good hotel decades ago. The outdoor pool is lovely in the summer. The location is great! It is very close to the zoo and the very quiet and beautiful Rock Creek Park. There are also many restaurants in the Woodley Park area, and it is a 5-10 minute walk from the subway station. Good value for money! The service is average, and the front desk staff on different shifts don't seem to have smooth handovers with each other. They changed us to a single-bed suite midway. The room was much smaller. The mattress on the sofa bed was a bit too bad to sleep on. Please update some of the old furniture in time!

This was definitely a great stay. The establishment is modern, clean with very helpful staff. It is located in the heart of things. Museums, and great places to eat are close by if you want to get out and about. If not, the food is excellent in-house.

The location is good, close to attractions, major buses and subway stations. The hotel room is also quite large, but I found that the soap was only given once and the bed sheets were not changed after staying for 5 consecutive days. However, the waiter did not accept tips in the following days. The hotel has parking, but the parking fee is quite expensive.

In summary it’s a pleasant, very well-located hotel, and FOH staff work hard to keep customers happy. But poor fit and finish in rooms, chaotic housekeeping, billing issues, and slow customer support aren’t in keeping with the luxury positioning. In depth: Reception staff were superb: friendly, helpful, professional, and a surprise upgrade to a suite was most welcome. The restaurant is also very good and its staff, while occasionally overattentive, do a good job. Location couldn’t be much better for easy walks to a plethora of DC’s sights, museums, restaurants, shops, and transport. The rooms lack a luxury look and feel. They’re spacious and afford impressive views, but blandly and sp****ly furnished in a way that feels very cost conscious. Sound insulation is poor, to the extent that conversations and TVs in neighbouring rooms are clearly audible, as is street noise during peak times. Water pressure is extremely low, so the rain shower is rather more like soft drizzle . As with other Hilton hotels since the pandemic, there’s no minibar, no menus, no guest directory. It all feels rather spartan. Housekeeping is poor. Carpets and soft furnishings seemed grubby. The sofa, in particular, had several stains that looked like they could be removed if anyone cared to try. Clean glasses placed in the room had lip marks on the rim. Our coffee supplies were often not replenished. The second time we mentioned it, on returning to our room, we found two plastic bags stuffed with coffee, sugar, and cream dumped on the table — a distinct “here, stop bothering us” vibe. The breakfast, though very nice, is costly if you’re not getting the Food & Beverage Credit. There’s no end of alternatives nearby. There’s an obligatory 25% tip plus $5 delivery on room service. Laundry costs are such that I found it more cost effective to simply buy some extra clothes. Finally, our Food & Beverage Credit wasn’t applied to our bill. Hilton don’t answer replies to your receipt, so you have to fuss with corporate contact centres, chatbots and web forms. Took nearly a week to get a response, though to their credit they cleared our food bill as a goodwill gesture.