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This is one of the best HI hotels I ever stayed This is one of the best HI hotels I ever stayed Modern design, great customer service from check in to check out, they recognized my status immediately and employees always are smiling. And the more important thing VERY CLEAN from out side to inside and room Nice parking, convince store, business center, guess laundry, bar and grill on site Also expending and ice machine in the floor Definitely is my hotel when I travel to this area. Stay here and you don’t going to be disappointed Modern design, great customer service from check in to check out, they recognized my status immediately and employees always are smiling. And the more important thing VERY CLEAN from out side to inside and room Nice parking, convince store, business center, guess laundry, bar and grill on site Also expending and ice machine in the floor Definitely is my hotel when I travel to this area. Stay here and you don’t going to be disappointed

Stayed here one night after going to the Charles Schultz Museum. We were warmly welcomed and given room 320, a very quiet room with two queen beds. Linens and towels were very nice. Lighting very good in bathroom. Breakfast had good selections. Bed is high for me and I would have liked the room darker. The microwave light was bright! Bed was very comfortable. I would stay here again.

Came out for a weekend for wine tasting, shopping, and dining. We typically stay in/near Healdsburg but there weren't a lot of options that weekend so we were lucky to find the Hampton Inn & Suites-Windsor. The hotel is centrally located and we could easily get to Healdsburg, Geyersville, and Calistoga which was a huge plus. The rooms were up-to-date, clean, and had the typical amenities. Happy to see that the pool was open until 10 pm and was heated - we definitely got a lot of use out of it.

Booked here last minute when we were not able to stay with family as planned. All the staff were extremely helpful and empathetic - we ended up really enjoying our stay here, even though it started as an emergency back-up plan. After a 12 hour flight and 2+ hour bus ride from SFO, the hotel shuttle picked us up at Sonoma Cty airport (driver Carlos was prompt and helpful with the bags). We were greeted at the front desk by Sandra and would like to praise her for her empathy and care. We were very tired and stressed out and she made us feel calm and welcome. The manager Erin was also extra helpful during our stay, asking if there was anything she could do to help us out. Our 3rd floor room was quiet and spacious. Although the decor is a little bit dated, everything was very clean and well-maintained. We slept well and were very comfortable. The hotel restaurant offered a nice breakfast (thanks also to the attentive breakfast attendant and friendly chef who were pleasant even at 6:30am), with either a buffet or cooked-to-order options. The food was above our expectations and there was plenty to choose from. They also offer lunch, dinner and drinks which is handy as there is not too much in the immediate area. There's also a convenience shop on premises for snacks as well as a free coffee/tea station. The area is quiet (office park and movie theater next door) and we didn't hear any noise from the airport. The free parking is well-lit and directly in front of the hotel. We didn't have a car for the first couple of days, but were able to get into downtown Santa Rosa using the SMART train. The station is only about 10 mins walk away and it's very cheap and convenient to get to Santa Rosa or Petaluma among other places. We really appreciated being able to get around without a car and were happy to have SMART as an option. Other plus points at this hotel are the well-equipped business center with printers, which helped us with the reorganization of our disrupted trip. There's also an indoor pool and a small but nice gym. It's really a full service hotel with everything you need. I would definitely stay here again. Finally, I really would like to once again commend the staff - everyone we dealt with at the hotel was very helpful and friendly. We really appreciated this!! Thanks and keep up the good work!

We needed to be within walking distance of the center off Healdsburg without breaking the bank. We had modest expectations and knew about some of the quirks of the place (namely very thin walls!!), so we arrived with eyes wide open. The front desk staff was nice and helpful. The room was standard- nice size, comfortable bed, functioning bathroom. Only in wine country would a hotel room normally worth about $75 cost $200, but again, we knew how expensive the comparable places were. So, for 2 nights, it was certainly fine and we spent little time in the rom other than sleeping and showering. My guess is if we weren't restricted to walking, that other options a few miles away would have been a better value proposition. No raving, nor no complaints!

We booked a vineyard view room at a higher price, but when I checked in and went to my room it didn’t have one. I phoned the front desk and was told they upgraded my room, but this room had a lot of issues. One, it was not far from the pool which is under construction and there was constant beeping from heavy equipment. Other issues were that the AC didn’t work; I set it to 68 (it would not set lower) and the temperature of the room never went below 72. Furniture was dated and the top of the bench in front of the bed was peeling. The coffee maker didn’t work and one of the lights in the bathroom was out. Also, they charge a $45 resort fee and the pool wasn’t even available. The staff was nice, but $650 a night for this was way too high. I like the area, but will look for a better place next time we visit.